Overall great service. Great price Some difficulty on delivery due to our location which were dealt with very professionally by the Snowdon Timber team. Really impressed. This is our second p... See more
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Review summary
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Reviews shaping this summary
New customer to snowdon timber but this is now my 'go to for timber'! Every time I've visited Adam has gone out his way to help and advice me, always curtious and genuinely helpfull!
Company replied
Fantastic service, extremely helpful guys.From the ordering right through to the despatch. Very good deals on lots of timber and quick efficient service. Ordered and sorted within the hour. Highly... See more
Company replied
Snowdon Timber could not have been more helpful. The firm chased my non delivery and replaced my order. The timber was delivered and I could not be happier. The timber is in first class condition. Thi... See more
Company details
- Lumber Store
- also in
- Garden Building Supplier
- Garden Furniture Shop
- Home Improvement Store
- Landscaping Supply Store
- Wood Supplier
Written by the company
Snowdon Timber Products is a North Wales-based timber merchant supplying customers across the UK. Operating from our Bangor and Mochdre depots, we stock a wide range of timber and landscaping products, including decking boards, sleepers, cladding, flooring, sheet materials, battens, and more. Customers can shop directly through our website, snowdontimber.co.uk, as well as through leading marketplaces including Amazon, eBay, B&Q Marketplace, and Tesco Marketplace. We pride ourselves on offering competitive pricing, fast dispatch, and friendly customer service. Whether you are a trade professional or a DIY customer, our team is always happy to help with advice on timber grades, treatments, sizes, and product selection. At Snowdon Timber, we understand that timber projects can sometimes be confusing, so if you need support before or after ordering, our team is here to help.
Contact info
3a, Llandygai Industrial Estate, LL57 4YH, Bangor, United Kingdom
- 01248 305530
- info@snowdontimber.co.uk
- snowdontimber.co.uk
4.3
Excellent
299 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Order of 25 timber sleepers
I ordered 25 timber sleepers, but unfortunately, the courier lost 20 of them — which was quite unbelievable. However, the Managing Director of Snowden Timber personally stepped in and arranged for a replacement delivery the very next day. Outstanding service and a big thank you to Snowden Timber for handling the situation so efficiently. Kudos to the team!
May 26, 2025
Unprompted review
Ordered on 23rd 3-4 days delivery ,I…
Ordered on 23rd 3-4 days delivery ,I gave acception to it being a bank holiday ,they said it would be today delivery ,now monday 2nd June said they didn’t have control over delivery it is 3rd park not good enough and it would have been nice for someone to ring me I did all the leg work
May 30, 2025
Reply from snowdontimber
Dear Lesley,
Thank you for taking the time to leave a review. We're truly sorry to hear about the delay and the inconvenience caused.
I’ve tried to locate your order in our system, but unfortunately, I couldn’t find one under your name. If the issue is still ongoing, or if there’s anything else we can assist with, please don’t hesitate to contact us directly on 01248 305530. We're here to help and would really like the opportunity to resolve this for you.
Kind regards,
Snowdon Timber
Great service
I placed an order online for quite a large delivery of timber, it was delivered on the day promised, they delivered with no fuss even though no one around to take the delivery, the timber was excellent quality and very reasonably priced. Would definitely recommend.
May 20, 2025
Mochdre Site
Bought all our wood from the Mochdre site, amazingly helpful with sizing and advice for our project. Delivery same day.
May 15, 2025
AVOID!
I placed an order for decking through this company via B&Q. After realising I needed to cancel the order, I contacted B&Q, who instructed me to refuse delivery, which I complied with. Subsequently, I was informed that a cancellation fee of £50 would be deducted from the £69 I had initially paid by the company. The terms and conditions regarding this fee were not disclosed at the time of purchase; customers are only made aware of these charges upon attempting to return an item. This practice contravenes the Consumer Contract Regulations 2013, which safeguards my right to cancel within a 14-day period. Despite my request for a full refund via email, I have yet to receive any money. Their only response directed me to refer to B&Q's terms and conditions. B&Q shares responsibility in this matter. Had I been informed about the cancellation fee upfront, I would have not made the purchase and would have opted to keep the decking instead. I strongly advise against engaging with this company, as I have reported this issue to Trading Standards through Citizens Advice.
May 13, 2025
Unprompted review
Reply from snowdontimber
Thank you for your feedback.
We’re sorry to hear about your experience and would like to clarify a few important points for transparency.
Firstly, when placing an order online — whether through B&Q, eBay, Tesco, or any other retailer or marketplace — it is the customer’s responsibility to review the terms and conditions before completing the purchase. These details are available prior to checkout and are governed by the policies of the selling platform, in this case, B&Q.
Secondly, your refund has already been issued, as confirmed in our previous correspondence. The cancellation fee you referenced is clearly outlined in B&Q's terms, which all third-party sellers like ourselves are required to follow. If you feel these policies are unclear or unfair, we recommend raising your concerns directly with B&Q, as they manage all customer interactions and checkout processes on their platform.
We are committed to operating within the guidelines of the Consumer Contracts Regulations 2013, and we respectfully believe that in this case, we have done so.
We appreciate your comments and will continue working with our partners to ensure clarity and fairness in all transactions.
Best regards,
Snowdon Timber
Ordered decking described as rejects…
Ordered decking described as rejects but good quality with knots etc and perfectly usable timber
Although a distance away great delivery by DX
May 6, 2025
Unprompted review
Approximately 40 percent cheaper than…
Approximately 40 percent cheaper than the competition, prompt free delivery and actually had the size timber I needed. Brilliant. Thank you.
April 22, 2025
Quietly efficient
Thought there would be a bit of a delay with Easter but pleased to say not much and a lot quicker than Royal Mail and they are only delivering vinyl (records that is)!!!!
April 23, 2025
Oak furniture board
Oak furniture board - good product, great price, fast free delivery - what more can you ask?
April 19, 2025
Simple ordering of great products at a…
Simple ordering of great products at a great price. Delivery flawless, quick, courteous and problem free.
April 7, 2025
Snowdon Timber
Great service from Snowdon Timber great product delivered on time - couldn’t ask for more….
April 4, 2025
Really good quality timber at a good…
Really good quality timber at a good price. Great service and communication from Snowdon Timber. Thanks guys!
March 19, 2025
Reply from snowdontimber
Thank you for your feedback
Front Fence Timber
Helpful over telephone. Delivered what I ordered and delivered early. Reasonable price. All excellent
March 14, 2025
Reply from snowdontimber
Thank you for your feedback
Fast and efficient delivery first class…
Fast and efficient delivery first class service all the way. Would definitely recommend.
March 6, 2025
Reply from snowdontimber
thank you for your feedback
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