snowdontimber Reviews 

I should have read the reviews before ordering from Snowdon Timber through B&Q Marketplace.
Almost every negative review here describes the exact same story: people order something, the order arrives partially or does not arrive at all, and then the endless excuses and contradictory stories begin.
Unfortunately I ended up in exactly the same situation.
I ordered a COMPLETE decking kit worth over £260. Instead of receiving a complete order, random parts arrived on different days, and one full pack of decking boards never arrived at all — meaning I could not even finish the decking I paid for.
First it was “there are delays”. Then apparently the package “went missing at DX”. Looking at the reviews here, DX seems to “lose” an awful lot of Snowdon Timber packages.
Then I was told they would bypass the courier investigation and send replacement boards directly from their warehouse on Monday. Monday came and went. No delivery. No tracking number. Nothing.
Then suddenly the story changed AGAIN to: “we asked the depot to search for the missing package and deliver it if they find it”.
So which is it? Was a replacement dispatched or not?
For over 2 weeks now this has been nothing but excuses, delays, contradictory information, emails, phone calls and chasing them constantly just to receive the goods I already paid hundreds of pounds for.
Absolutely terrible experience and based on the reviews here, clearly not a one-off incident.

20 pieces of 4x2 ordered on 29th April, contacted Snowdon on 5th May to say delivery has not arrived. They told me courier DX had 'lost' the delivery and they would send a replacement.....11th April, still no sign of wood. I have contacted Snowdon several times asking them to push this with courier, but 12 days later I still have no wood and no idea when or if it will actually turn up. I have lost the contracter who was to do the job as the material is over a week late. Very disappointed with the response once something went wrong, there is no urgency or get up and go to solve the problem and iam having to chase to get any kind of action. Poor

Terrible service and communication. 1 week late and no contact. Job lost along with part of my reputation. Cancelled the order and then they see fit to email me with a weak apology.

Allways 5 stars top of the tree no pun intended
Best in North Wales thanks Snowdonia timber 🪵

I ordered a pack of 5 Tongue and Groove Shiplap from their eBay shop. The delivery was delayed so I contacted them. They said that they had to check with the courier. After a week of delay they told me that my item is lost, so I asked for a replacement. The next day they issue a refund without consulting me. When I asked them if I will be getting what I ordered, that's when they decided to tell me that they don't have stock any more. At this stage I have been delayed 2 weeks and feel quite frustrated with the bad communication. Additionally, I lost a voucher which I had used for the purchase. Their customer service admitted that all the errors happened on their side but offered ZERO solutions to make things right apart from sending me away with a refund and effectively dismissing my complaints for being delayed, frustrated and financially damaged.

Very disappointing service all around, from delivery to customer service handling.

Excellent service as usual, what you buy is what you get at competitive price nowadays, always use and 1000% trustworthy

Fantastic service,delivered within time.I bought reject decking boards and they are in great condition.Really really good price compared to others I'd looked at.very very happy.Would definitely recommend

Top notch, always a pleasure..

Quick and friendly service

Always great service from the staff. Graham was extremely helpful, offering advice where needed. Good quality wood and furniture at great prices. Thank you.

Delivery was earlier than expected. First class service and affordable prices.

Graham was super helpful and extremely friendly! He helped us to buy a shed for our caravan. We had a good chat -he offered advice and helped us come to the right choice.

Very pleasant

Graham’s always helpful! Thanks for great service every time!

Quick delivery and a very helpful driver.

Absolutely seamless and did exactly as promised. great service.

I have used Snowdon timber for a variety of projects over the last 18 months and have found them to be an excellent supplier of Timber.

In the main I have purchased stock of their reject scaffold boards and Oak Furniture and have found each product to be well priced of good quality (especially the reject scaff board - which, despite containing imperfections as you might expect for a reject product is perfectly good for home projects such as shelving and book cases).

The Oak boards that I have received have been of excellent quality and clear care has been given in the packaging to ensure that they arrived in good condition as hardwoods can often get damaged in transport. When you spend approx £600 on Oak you want it in one piece and Snowdon deliver.

I have made a counter top, a dining table and two benches out of the material which required lamination of large surfaces together - not easy to achieve if the material is significantly bowed - which none of the panels were.

If you're looking for a good supplier of quality products, at reasonable prices who offer free delivery - give Snowdon a look.

Absolutely great service from these guys. Terrific prices and super quick delivery.

Fantastic customer service, very helpful and knowledgeable

Efficient and quality timber delivered. Will be using again!