Overall great service. Great price Some difficulty on delivery due to our location which were dealt with very professionally by the Snowdon Timber team. Really impressed. This is our second p... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
New customer to snowdon timber but this is now my 'go to for timber'! Every time I've visited Adam has gone out his way to help and advice me, always curtious and genuinely helpfull!
Company replied
Fantastic service, extremely helpful guys.From the ordering right through to the despatch. Very good deals on lots of timber and quick efficient service. Ordered and sorted within the hour. Highly... See more
Company replied
Snowdon Timber could not have been more helpful. The firm chased my non delivery and replaced my order. The timber was delivered and I could not be happier. The timber is in first class condition. Thi... See more
Company details
- Lumber Store
- also in
- Garden Building Supplier
- Garden Furniture Shop
- Home Improvement Store
- Landscaping Supply Store
- Wood Supplier
Written by the company
Snowdon Timber Products is a North Wales-based timber merchant supplying customers across the UK. Operating from our Bangor and Mochdre depots, we stock a wide range of timber and landscaping products, including decking boards, sleepers, cladding, flooring, sheet materials, battens, and more. Customers can shop directly through our website, snowdontimber.co.uk, as well as through leading marketplaces including Amazon, eBay, B&Q Marketplace, and Tesco Marketplace. We pride ourselves on offering competitive pricing, fast dispatch, and friendly customer service. Whether you are a trade professional or a DIY customer, our team is always happy to help with advice on timber grades, treatments, sizes, and product selection. At Snowdon Timber, we understand that timber projects can sometimes be confusing, so if you need support before or after ordering, our team is here to help.
Contact info
3a, Llandygai Industrial Estate, LL57 4YH, Bangor, United Kingdom
- 01248 305530
- info@snowdontimber.co.uk
- snowdontimber.co.uk
4.3
Excellent
299 reviews
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Replied to 100% of negative reviews
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Really great company
Really great company, knowledgeable, high quality and very friendly, id recommend them to anyone
They go above and beyond for customers
June 25, 2026
Unprompted review
Ordered with b and q
Ordered with b and q, delivered quickly, had 1 pack not delivered by courier firm but after contacting snowden they followed up quik, let me know what was happening and it was with me the next day. Can't blame anyone for delivery firms actions but can give huge thanx when its delt with so quik and easy. Excellent
June 24, 2026
Unprompted review
Dreadful
Dreadful - never delivered the goods orderd via B&Q and stonewalled me on the refund. Never ever use them again
June 22, 2026
Unprompted review
Reply from snowdontimber
We are sorry to hear about your experience.
Unfortunately, your order was lost in transit by the courier, which is regrettably outside of our direct control. As soon as the issue was confirmed, we arranged for a full refund to be issued.
We sincerely apologise for the inconvenience and frustration caused by this situation. While we understand your disappointment, we can confirm that the matter was resolved with a full refund.
Kind regards,
Snowdon Timber
Great customer service
Great customer service. Got exactly what I needed. Plus it’s lovely to support a local family business. Highly recommend!
June 18, 2026
Unprompted review
Overall great service - Recommended
Overall great service. Great price
Some difficulty on delivery due to our location which were dealt with very professionally by the Snowdon Timber team.
Really impressed. This is our second purchase from Snowdon and we will be back for more
June 15, 2026
Unprompted review
Reply from snowdontimber
Thank you for your feedback. Much appreciated.
Great service
Great service, easy to order on line for the more elderly buyer as myself next day delivery, fantastic.
June 1, 2026
Reply from snowdontimber
thank you for your feedback
BEWARE! If I could this company 0 stars I…
If I could this company 0 stars I would! After placing an order and feeling the excitement of starting the project imagine my dismay to receive sleepers that were cracked/split. With having the ability to purchase rejected sleepers from their website I really didn’t think there would be an issue with the ones I’d purchased. I phoned customer services to have helpful and understanding service. After reviewing the photos from courier the company sent a replacement with next day delivery. However, they didn’t arrive the next day (Friday). With my project starting that weekend I had no choice to source from elsewhere. When they arrived on the following Tuesday I refused delivery due to arriving late.
I've contacted Snowdon Timber three times for a refund. First time (day of refused delivery) they stated they would have to wait for them to arrive back with them but would check sporadically. The second time agreed full refund and would email accounts and I should receive within 24 hours. I then reached out 4 days later when refund was still missing. I was told by colleague that there shouldn’t be a problem but wanted to check with management. I’ve received an email later that day informing me that a return fee would be deducted from the refund as the product wasn’t defective but characteristics of the product under b and q’s terms and conditions. I stated I did not purchase from b and q but from them directly. They’ve stated they have the same t and c’s.
The actions of the others staff members do not reflect the managers decision for a partial refund. Despite what the response from this review states I’ve received ZERO refund not partial nor full from Snowdon Timber to date, hence why I’ve raised a dispute with PayPal.
June 11, 2026
Unprompted review
Reply from snowdontimber
Thank you for your review.
When you first raised concerns, we arranged a replacement at our own expense without hesitation. The replacement was dispatched on Thursday and delivered on Tuesday — 3 working days. The delivery was refused on the basis that it had taken too long.
Following the return and inspection of the original sleepers, the items were found to be consistent with their specification. The characteristics described are natural features of timber and are not considered defects.
We made every effort to reach a satisfactory outcome throughout this process. In line with our policies, a return fee has been deducted for heavy and bulky items, as the return was not due to a fault on our part. A refund has been issued and a confirmation sent to your email address on file.
We note that this review has been updated several times since it was first posted, with details changing on each occasion. You have asked that our public response be factual; we would ask the same of your review.
We're sorry we were unable to meet your expectations and wish you well with your project.
Snowdon Timber
Great service from Snowdon Timber…
Great service from Snowdon Timber (Bangor) competitive pricing and quick delivery. Would recommend to anyone needing some high quality timber and looking forward to using them again for our next project. Thanks to all the team!
June 2, 2026
Unprompted review
Reply from snowdontimber
thank you for your feedback
Reply from snowdontimber
Thank you for your review
Reply from snowdontimber
Thank you for your review
Excellent Service
Excellent Service. More than happy to help. Great prices.
Would recommend
May 26, 2026
Unprompted review
Reply from snowdontimber
Thank you for your review
Reply from snowdontimber
Thank you for your review
New customer to snowdon timber but this…
New customer to snowdon timber but this is now my 'go to for timber'!
Every time I've visited Adam has gone out his way to help and advice me, always curtious and genuinely helpfull!
May 18, 2026
Unprompted review
Reply from snowdontimber
Thank you for your feedback! much appreciated
Fantastic service
Fantastic service, extremely helpful guys.From the ordering right through to the despatch.
Very good deals on lots of timber and quick efficient service. Ordered and sorted within the hour.
Highly recommended will definitely use again.
May 14, 2026
Unprompted review
Reply from snowdontimber
Thank you for your feedback
Great Customer Service
I made an order which got lost in transit. I contacted Snowdon Timber and they set a replacement which came 2 days later. Great customer service👍
May 11, 2026
Unprompted review
Reply from snowdontimber
Thank you for your feedback
Good service and quick delivery time
Bought oak boards off them arrived in good time and customer service were very helpful with the products
May 4, 2026
Unprompted review
Reply from snowdontimber
Thank you for your feedback
Perfect product and service
Bought featheredge bords to build a fence upon delivery 2 we're damaged so contacted them cant fault customer service as replacements were dispatched the same day will use again for sure
May 1, 2026
Unprompted review
Reply from snowdontimber
Thank you for your feedback
Can't fault them.
I ordered decking boards and they arrived on time and in great shape. Cannot complain about the service at all. Will be using again.
May 2, 2026
Unprompted review
Reply from snowdontimber
Thank your for your feedback
Absolutely shocking service
Absolutely shocking service, reported delivery didn't arrive, no contact, no follow up. Poor comms from a very poor company. Don't purchase from this company!! Order 1063343841-A through BandQ, even admitted their service was very poor.
May 13, 2026
Unprompted review
Reply from snowdontimber
We are sorry to see this review and apologise for the experience you had.
We fully understand your frustration and appreciate that the level of service received did not meet expectations. While we did our best to work with the courier to resolve the issue, we recognise the inconvenience caused and sincerely apologise for this experience.
A full refund has now been issued accordingly.
We are continuously working to improve both our delivery processes and customer communication to help prevent situations like this from happening in the future.
Kind regards,
Snowdon Timber
Very happy with the reject decking…
Very happy with the reject decking boards from Snowdon Timber. Bought them for my patio and the quality is really good considering they are reject boards. Great price, arrived with no problems just 3 days after ordering. Very pleased with the service and would definitely recommend.
May 12, 2026
Unprompted review
Reply from snowdontimber
Thank you for your review!
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