snowears.com Reviews 

234
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality and trendy design of the outerwear, noting that the products are durable, warm, and very comfortable for outdoor activities. Consumers also appreciate the helpful customer support team, mentioning that representatives respond promptly and efficiently to resolve order and sizing issues. However, some people mentioned that package deliveries took a long time to arrive, sometimes facing unexpected shipping delays. Other reviewers were dissatisfied with the high expenses required for international shipping and returning unwanted items. Additionally, a few individuals noted poor product quality or experienced defects after initial use.

What people talk about most

Product

Reviewers express mixed feelings regarding product quality and sizing. While many customers praise the... See more

Quality

Consumers find quality to be positive, highlighting durable materials, excellent craftsmanship, and a... See more

Order

People report ambiguous experiences with order processes, as many reviewers highlight quick responses for... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers praise... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being fast to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service was super nice and Will help you wherever they can! Took a little long and i dont need 10 reminders that my package is coming from China with al Chinees Words and directions like im b... See more

Rated 4 out of 5 stars

My package took a very long time to arrive and you aren’t provided with an arrival date or ship date. All that to say, the customer service email was very helpful in giving me information and I love t... See more

Rated 5 out of 5 stars

Having placed my order (bundle) Jacket and Pants I noticed the pants on the order were showing size S when I needed L. I immediately sent them a message advising of my error. Amazingly I received a... See more

Company replied

Rated 5 out of 5 stars

Excellent responses by email. I bought a pair of CHILLHANG Small Frame Square Beach Sunglasses – Tortoise Frame / Brown some time ago. I absolutely love them and get compliments. Unfortunately, on reo... See more

Company replied


Company details

Written by the company

Designed for style, comfort & performance. Your favorite snow outwear for less. Worldwide Shipping✈️📦


Contact info

4.1

Great

TrustScore 4 out of 5

234 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(234)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I read the review here saying that…

I read the review here saying that return is not allowed, so I sent an email before purchasing. They replied that it’s returnable and only flash sales are not allowed. So it went pretty well and I love my hoodie!

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great purchase from Snowears

Loved the new jacket from Snowears! I bought the Tolasmik X ZERO Catcher Motion Jacket and it fit me great. I'll definitely be coming back more for future purchases.

April 26, 2024
Unprompted review
Rated 1 out of 5 stars

Doesn't Seem Legitimate. Something is Off

What a mistake I made landing on this website. Find the same product at a reputable vendor outside of China.I placed an order mid Nov. and received no confirmation/order # but my card was charged. A package did arrive weeks later. The item was hugely oversized. The website requires an order number to start the exchange or return process. There is no phone number on the website, so I used their online form. It kept rejecting my submission, so I later found an email address. By Jan. 5 someone finally contacted me by email. After many exchanges, she found the order number. Finally - one full month later, she asked if I would like to exchange the item for a smaller size. Two days later, the same person said she would not exchange it or offer a credit. It was too late. Yes, because it took them 2 months to get to this point.

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased some snow gear…

I recently purchased some snow gear from snowears, and I couldn't be happier with my experience. Not only was the ordering process smooth and hassle-free, but the quality of the products exceeded my expectations. The jacket and pants kept me warm and dry during a full day on the slopes, and the attention to detail in the design really stood out. Additionally, the customer service was excellent; they were responsive and helpful when I had a question about sizing. Overall, I highly recommend this company to anyone in need of reliable and stylish snow gear. I'll definitely be a returning customer for future winter adventures!

December 2, 2023
Unprompted review
Rated 5 out of 5 stars

I really like this hat/helmet

I really like this hat/helmet! There's nothing else like it anywhere. I live in Colorado where the weather is either very sunny or snowy, so this is perfect for me. It keeps my ears warm and blocks the sun or snow with the bill. The hat is of very good quality and I also wear it on its own.

January 1, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered blue snow mittens

I ordered blue snow mittens. They came in mint green. I have to pay return shipping and a 10% restocking fee when it was clearly their fault.
I am even more angry with this company after reading their reply. It took them 10 months to reply which is just before the next Christmas season. My receipt has been double checked and it clearly stated I ordered blue mittens.
Not a reputable company to deal with!!!
Very shady!!

January 9, 2024
Unprompted review
snowears.com logo

Reply from snowears.com

Thank you for the comment. It appears the order was for the mint green option, which may have been selected by mistake. While we’ve worked closely to resolve this issue, we do want to remind you that as noted on the order page, we encourage customers to double-check their selections, as we generally have a restocking fee in place.

Dear Lynda:


Upon reviewing our previous emails, we can confirm that the correct mitten was sent, and it matches the item shown in the photo, as indicated in the screenshot. We sincerely apologize for any inconvenience this may have caused. We take customer feedback seriously and responded to your review on Trustpilot as soon as we saw it. We're sorry for not addressing your message earlier, as we're just starting to review feedback here.

Your satisfaction is our top priority, and we’re committed to resolving this. Please let us know how we can make it right for you.

Thank you for your understanding!

Rated 1 out of 5 stars

Customer service sucks

I read the size chart and ordered what would fit me. Turns out to be too small. I asked if I could return for a size bigger and they said no. No customer service at all

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

very nice vender

very nice vender. great quality of goods, very friendly communications. for the people giving 1 star review complaining about partial refunds, i just don't get it. for international businesses, any refunds would have to take out custom fees and shipment fees. the host never said full refund either. i am very satisfied with the quality of the items

October 9, 2023
Unprompted review
Rated 5 out of 5 stars

Good quality

Good quality!Awosome looks!It can definitely make me feel unique in the snow mountain!Need to size up,Im 5‘11 and 200pounds. XXL fit me well.

October 6, 2023
Unprompted review
Rated 5 out of 5 stars

I absolutely love these pants

I absolutely love these pants! They are the most stylish and trendy pants I've ever owned. I was pleasantly surprised when they arrived in just 8 days, much faster than I expected. The quality is outstanding and they fit perfectly. I couldn't be happier with my purchase!

October 7, 2023
Unprompted review
Rated 5 out of 5 stars

Smooth shopping experience

I purchased some reaaaally dope snowboarding outfits here and the whole shopping experience is really smooth. If you want to buy some ski/snowboard clothing with unique design,you are in the right place:)

October 7, 2023
Unprompted review
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