snowears.com Reviews 

234
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality and trendy design of the outerwear, noting that the products are durable, warm, and very comfortable for outdoor activities. Consumers also appreciate the helpful customer support team, mentioning that representatives respond promptly and efficiently to resolve order and sizing issues. However, some people mentioned that package deliveries took a long time to arrive, sometimes facing unexpected shipping delays. Other reviewers were dissatisfied with the high expenses required for international shipping and returning unwanted items. Additionally, a few individuals noted poor product quality or experienced defects after initial use.

What people talk about most

Product

Reviewers express mixed feelings regarding product quality and sizing. While many customers praise the... See more

Quality

Consumers find quality to be positive, highlighting durable materials, excellent craftsmanship, and a... See more

Order

People report ambiguous experiences with order processes, as many reviewers highlight quick responses for... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers praise... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being fast to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service was super nice and Will help you wherever they can! Took a little long and i dont need 10 reminders that my package is coming from China with al Chinees Words and directions like im b... See more

Rated 4 out of 5 stars

My package took a very long time to arrive and you aren’t provided with an arrival date or ship date. All that to say, the customer service email was very helpful in giving me information and I love t... See more

Rated 5 out of 5 stars

Having placed my order (bundle) Jacket and Pants I noticed the pants on the order were showing size S when I needed L. I immediately sent them a message advising of my error. Amazingly I received a... See more

Company replied

Rated 5 out of 5 stars

Excellent responses by email. I bought a pair of CHILLHANG Small Frame Square Beach Sunglasses – Tortoise Frame / Brown some time ago. I absolutely love them and get compliments. Unfortunately, on reo... See more

Company replied


Company details

Written by the company

Designed for style, comfort & performance. Your favorite snow outwear for less. Worldwide Shipping✈️📦


Contact info

4.1

Great

TrustScore 4 out of 5

234 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(234)

116 reviews in the last 12 months

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Rated 5 out of 5 stars

Snowears is the best!!…

I have searching a cool clothes for my daily snowboarding outfit. Until I found this website
So many choices and styles. I got one of the baggy pants and wear it every time I riding. Got tons of compliments and questions; where to get them. I ended up buying everything from this website. You pay cheaper but the more quality you will get. I would recommend to everyone on slope 🤙🏼

December 24, 2024
Unprompted review
Rated 5 out of 5 stars

Love this store

Love this store, really appreciate helpful guidance for beginner. You can trust the service, better with more discounts. Definitely come back for upgrade when reach to the next level. Enjoy snow season!

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service was really kind and…

Customer service was really kind and helpful with my product selection. I bought a new snowboard bib for my girlfriends and she loves it!
Really good website including all the good Chinese brands with stylist designs. I wish they will include more and more brands in future.

December 17, 2024
Unprompted review
Rated 1 out of 5 stars

Scam website

Never responded to my request of a refund I had requested a refund and emailed there support team just for me to get an automated email that it didn’t go through they won’t accept my request to refund. They also never said it was from China and it had been said it would arrive the 24th and arrived the 27th and I wasn’t able to use for my ski trip DO NOT BUY FROM THIS WEBSITE ONLY REPUTABLE PLACES

December 23, 2024
Unprompted review
snowears.com logo

Reply from snowears.com

Hey Ryan, thanks for your comment! Due to the holiday season, the carrier may experience some delays. Rest assured, our team will get back to you within 24 hours unless it’s New Year’s Day when we’re off. We’re sorry for any inconvenience and truly appreciate your patience. Wishing you a happy New Year! Our team will be back tomorrow to assist you.

Rated 1 out of 5 stars

No refunds- store credit only

Received ski pants for my teenager and they were huge (yes supposed to be baggy but they were huge). There is nothing about returns on the website and so I had to email them. They sent me a reply that it would be $15 for a return shipping label and a $15 restocking fee, as well as no refund- only store credit. I am not saying there wasn’t fine print that I didn’t say but there is nothing on my receipt about no refunds. Make sure something will fit before ordering!!!

December 27, 2024
Unprompted review
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Reply from snowears.com

Dear customer,

As mentioned in our previous email, the $15 fee covers our original shipping and handling costs. The $15 return fee is optional, as some customers prefer us to generate a return label for their convenience, which is why we include this option in every email. Additionally, we noted that the refund can be returned to your original payment method.

If there’s any misunderstanding, please don’t hesitate to let us know—we’ll be happy to clarify or assist further. Thank you for your understanding!

Best,
Snowears

Rated 4 out of 5 stars

ABSOLUTELY TERRIBLE company

***Update*** After a long back and forth they finally refunded my money, but I had pictures and proof of no delivery, and it was still difficult. But again they did refund 100%..ABSOLUTELY TERRIBLE company. I paid 170 usd for a pair of snowpants and they were delivered to the wrong address. When I contacted snowears they said to contact the shipping company and that snowears couldn't do anything. once I called the shipping company they said to get a refund from snowears. All said I'm out 170 dollars with no snowpants and snoweears just said sorry. Absolutely terrible NEVER BUY FROM SNOWEARS

December 17, 2024
Unprompted review
snowears.com logo

Reply from snowears.com

Hi Daryl,

Thank you for your review.

As you know, the carrier is not associated with our company and due to the Holiday season mistakes can be made. We apologize for the inconvenience and tried to resolve the issue with you through email earlier. We are sad to see you post this review even as we are trying to do our best to resolve this issue by sending your pants.

We work with Route insurance but we didn't see you add the shipping insurance to cover loss or damage. As no insurance was purchased for the shipment, we kindly requested a loss report from the carrier to substantiate the claim. Unfortunately, without this documentation, we cannot proceed with a refund or replacement directly. The carrier’s involvement is essential to resolve this matter, as they are responsible for the mishandling of the package. However, given the circumstances and as a gesture of goodwill, we offered to resend your order at a loss to our company. We apologize for any inconvenience this has caused.

Despite this review and to be in good spirits for the Holiday, we will proceed with resending your pants and will give you shipping information as soon as we can. We hope this changes your mind about us and wish you and your family a Merry Christmas

Best,
Snowears Team

Rated 5 out of 5 stars

Just got the Litan Gateway Hoodie in…

Just got the Litan Gateway Hoodie in green after discovering it on Luna's TikTok—such a game-changer! I never would have found this incredible jacket without Snowears. It's stylish, functional, and exactly what I needed. Huge thanks to Snowears for curating such amazing gear. Highly recommend Litan to anyone looking for quality snowboarding apparel!

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, I was able to chat live over Instagram. The gear arrived early and seems to be great quality. Looking forward to skiing now.

December 3, 2024
Unprompted review
Rated 1 out of 5 stars

it is horrible

Unfortunately, I was late in seeing these reviews and so do not recommend this store. The item, which turned out to be a huge size for my daughter - I sent it back immediately. It was not easy and unusual when we are used to simpler procedures in Europe. However, a few weeks later I was sent a photo with a refusal to accept the goods allegedly because of stains and even a small cut on the ski pants. They refused to change the size and I asked them to send the pants back to me. Surprisingly and inexplicably, there were no stains or cuts on the pants that were returned to me. It's ABSURD when you can't just change a size in a few weeks! Soon I will celebrate a month since I was supposed to get a refund for the jacket. maybe in China this quality of customer service is normal, but for a European customer it is horrible.

You sent me pants with holes in them and are trying to blame me for it. We couldn't physically do this due to the nature of the cut, considering that my daughter wore them once in front of me, after which we immediately packed them up and sent them back. And considering the long delivery time, for some reason you decided to shift the responsibility to the buyer.
The way you handle returns is absolutely unacceptable for a European consumer.
I've been waiting for a refund for the remaining goods for several weeks now.
And if they want to return the goods to you, buyers need to know that they will have to fork out about 100 euros for return shipping.

December 3, 2024
Unprompted review
snowears.com logo

Reply from snowears.com

Thank you for sharing your review. We value all feedback, as it helps us continually improve.

Upon receiving the item, our warehouse team noticed a cut in the pants, which unfortunately makes them unsuitable for resale, along with visible stains. To provide clarity, we’ve sent you an email with images highlighting these areas for your reference.

If you’re unable to locate the stain or cut, please feel free to send us images of the item, and we’ll gladly guide you through identifying the spots.

If it turns out there is no cut or stains, and this issue was due to an error on our warehouse team’s part, we will address it promptly to ensure this doesn’t happen again.

If you have any further questions or need additional clarification, don’t hesitate to reach out. We truly appreciate your understanding and cooperation.

Rated 5 out of 5 stars

Super Responsive Customer Service

Not only did they collaborate amongst departments and update my order, they discussed sizing with me when I emailed them and the size update fits perfect! You can't go wrong folks, if you don't know just ask them. You will have to wait about 10 days for delivery, but if you plan for that, then you will have a good experience with them.

November 22, 2024
Unprompted review
snowears.com logo

Reply from snowears.com

Thank you so much for your thoughtful review!

It truly means a lot to us. We always strive to help our customers find the perfect fit, as we understand that design variations can make sizing tricky.

Your feedback is incredibly valuable and motivates us to keep improving. We’re grateful for your support and look forward to serving you again in the future!

Rated 5 out of 5 stars

Bought a hoodie jacket

Bought a hoodie jacket. It’s nice and baggy, and quite warm. I really like the design, too. Perfect for the coming winter season.

October 19, 2024
Unprompted review
Rated 5 out of 5 stars

Be patient - it's coming from China

I was a little hesitant to order from Snowears because based upon some of the 1 star reviews on this site, I was concerned I would never receive the jacket I ordered. I am pleased to report that we received our order today, and not only did it actually arrive (my number one concern), but the status updates also allowed me to track the package as it left China and made its way to the United States. Considering that it came from overseas it was pretty fast (I ordered a winter jacket 11/4 and it arrived 11/16).

The quality of the jacket I ordered is also excellent. There is a powder skirt, hood that fits over a ski helmet, pockets for a ski pass and other items, and sleeves with thumb holes so you don't get snow up your arms. The materials seem great (though my son has yet to wear it outside the house since it only arrived today), and he says it is very comfortable.

I highly recommend ordering from this company if you are willing to be patient and don't need your item for a couple of weeks.

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent + Trusted snowgear company!

Great Company to buy unique and high-quality products from! They had excellent communication, aiding me in my purchase. I bought a jacket that came quickly in shipping to the UK and was fantastic quality for the price :) Very happy. Ignore reviews saying they are fraudulent.

August 10, 2024
Unprompted review
snowears.com logo

Reply from snowears.com

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you're happy with the quality of your jacket and our service. It was our pleasure to assist you with your purchase, and we're glad the shipping to the UK went smoothly. Your support means a lot to us, and we truly appreciate your trust in our company. Enjoy your new jacket, and we hope to see you back soon! 😊

Rated 5 out of 5 stars

Way better experience than I thought!

I had a fantastic shopping experience with Snowears! Their customer service was exceptional and were so quick to reply to my inquiries, making the process pretty smooth considering the company is in Asia.

Although the item I wanted was out of stock, the team was extremely helpful and recommended me to a similar product which turned out to be a much better option for me. I really appreciated their willingness to assist and ensure I found something I loved. I will not only be coming back for future purchases but also definitely be recommending this company to friends and family!

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Snow Wears Outdoor: Gear That’s Built for Adventure—and Your Wallet

If you’re serious about outdoor gear, Snow Wears Outdoor is a brand you can’t afford to overlook. Their products don’t just look good—they’re designed to work for you, whether you're out on the trails, skiing in harsh weather, or just camping in the wild.

What sets Snow Wears apart? Let’s start with the pockets. Yeah, pockets! Their jackets and pants are loaded with them, and trust me, once you start using them, you’ll wonder how you lived without so many convenient spots to stash your gear. It’s all about functionality, and Snow Wears nailed it. AND HOLY! If you're looking for stylish baggy pants they got you covered! ⭐⭐⭐⭐⭐

Then there’s the quality. Every piece of gear feels sturdy and well-made, using materials that can take a beating and still keep you warm, dry, and comfortable. I’ve taken their stuff out in all kinds of conditions, and it holds up better than gear that costs twice as much. That’s the thing—you’re not just paying for a name; you’re paying for performance.

And the value? Unbeatable. Snow Wears gives you high-end, premium features without that premium price tag. You’re getting top-tier quality that competes with the big brands, but without having to shell out a fortune. If you're looking for serious bang for your buck, this is it.

So, if you're in the market for outdoor gear that combines rugged quality, practical design, and insane value, Snow Wears Outdoor is your go-to. Grab it before everyone else figures out they can get the same quality without blowing their budget. Hope you choose to go along the journey with us as we grow and inspire others to grow and shred! ❤️🏆

September 17, 2024
Unprompted review
snowears.com logo

Reply from snowears.com

Thank you so much for your incredible review! We’re beyond thrilled to hear that you love our gear and appreciate both the functionality and style we aim to deliver. Our team works hard to create outdoor gear that not only looks great but performs in the toughest conditions, so it's fantastic to hear it’s making a real difference for you.

We totally agree—pockets are game-changers! And we’re glad you’re enjoying the stylish baggy pants too! 😊 Your kind words about our quality and value mean the world to us, especially as we strive to offer top-tier features without the hefty price tag.

Thank you for being part of our Snow Wears community, and we can't wait to keep growing and shredding with you! 🤘❄️

Rated 5 out of 5 stars

They’re amazing

They’re amazing. They carry a lot of brands and the quality is great! They have good customer service as well. Just be careful on their sizing bc I believe they’re Asia sizes so sometimes it’s smaller than US. I literally measure myself to make sure it’s the fit I want 🤣 you can’t go wrong with snowears!

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

NANEND Baggy Pants Stylish!

Just received my NANEND Baggy pants and I can't wait to take it to the snow this season. The quality is great and got it on sale. Thank goodness I followed their sizing since they ship from China and shipping can be expensive. What surprised me is that Chinese companies are upping their game to be competitive and I'm liking it. I suppose it is that way to compete with the cheap Temu. Can't wait to go out to board with my friends.

September 9, 2024
Unprompted review

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