Snuggledown Reviews 200

This company sent the wrong item then failed to respond to either my emails or when I contacted them via their website messaging system. Their phone details are not given on either their website or Facebook page, so I had to track it down using Google. When I phoned, they offered to send the correct item AFTER I had returned the item that they had sent in error. I pointed out how dreadful this approach to their customer service was and they relented and sent the correct item. Even returning the incorrect item proved to be yet more frustration for me as the Yodal parcel system that they instructed me to use also failed. The parcel shop was unable to accept the item as their scanner was not working and they had no other way of dealing with parcels, requiring me to travel to a different parcel shop. The actual item that I ordered and eventually received is very good but the company's general approach to customer service and lack of response to emails and their own messaging system is abysmal.

Great service, pillows as described, very comfortable, great price for 2, fast postage.

Great quality electric under blanket at a reasonable price. 4 zone control gives flexibility to adjust each area heat and time. Elements are contained within a mattress topper so you don’t feel it like other types. Highly recommend

Good price. Delivered quickly. Very comfortable and warm. A little bit crackly but that's what you get with feathers!

Lovely mattress topper good price & quick delivery.

Very nice product, best price for what I wanted and a speedy and efficient delivery 👍

Delivery was quick but poor from driver, quilt was left on doorstep with no one ringing the bell, found it just before gping to bed.....othwrwise its a brilliant quilt and high quality, when fitted to bed i did not want to get out of bed and go to work 😁 helped me sleep so much better thanks guys i love the quilt, never knocked stars off for driver just dumong goods for porch pirates...all good in the end

I bought a Hungarian down duvet 10.5 tog and love it. It is well made with good cotton cover and no smell or feather leakage so far.
I would have awarded 5 stars but for the fact there was a problem with the initial delivery caused by the courier and then Snuggledown being rather slow to respond to my requests for help. It was resolved OK once they had picked up my emails and it was delivered immediately after that. So to their credit they did fix it.

Helpful staff, trouble free from beginning to end. Extremely comfortable bed

Great mattress topper. It’s so cosy and comfortable. Fast delivery too.

Very pleased with the blanket however the mains connection to the blanket connector is different to the illustration in the instructions. Disconnecting isn’t possible without further instruction. Still waiting after three days for a response to my email to Snuggledown asking for help.

products were great and delivered really quickly

Good product , fast delivery , does the job well , no complaints.

I have now ordered twice from snuggle down. A mattress topper which is so good I ordered another and a 13.5 tog quilt. The toppers are so comfortable and hold the shape and thickness. They are washable too, although I took mine to the cleaners for ease. and the quilt is very full, soft, gorgeous covering and lovely and warm. I highly recommend.

Love my goose feather and down duvet. It’s perfect!

ARRIVED IN DAMAGED STORAGE BAG - CONTACTED SNUGGLEDOWN, DISAPPOINTING - STILL WAITING FOR A RESPONSE FROM SNUGGLEDOWN

Speedy delivery, excellent quality, exactly what I needed in a mattress topper.

Quick delivery
And great pillow
Thank you