I bought a Hungarian down duvet 10.5 tog and love it. It is well made with good cotton cover and no smell or feather leakage so far. I would have awarded 5 stars but for the fact there was a problem... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Snuggledown electric blanket
The package came on time and packed well.
My daughter asked me to buy an electric blanket as a Christmas present for her, so cannot comment. I read all the reviews and they were all positive so hope it proves them right.
Marvellous electric blanket…
Marvellous electric blanket (Intelligent Warmth, double) - the separate heat control for the foot area is a godsend for my Raynaud's-blighted feet. The delivery was trouble-free, too.
Best night`s sleep in ages!
Great quality and comfy priduct but not…
Great quality and comfy priduct but not expensive
I received my item quicker then I was…
I received my item quicker then I was expecting, not complaining
Soft but supportive pillows
I have bought Snuggledown pillows in the past and been happy. I have tried various others in between but without comfort success. I therefore came back to Snuggledown and now have a high but medium depth anti-allergy pillow that gives me the ideal sleeping position with no neck or backache in the morning. Can highly recommend.
May use AI-assist with repliesRead more
Express delivery is a scam
Have ordered an item with express delivery and paid extra for this. They advertise 1-2 days delivery timeframe. At 830 pm the day after the item is still not with the parcel service, so it most likely won’t arrive within the 2 days as advertised. Also no reaction from customer service.

Reply from Snuggledown
Very happy with my pillows
Swift Service. Great Product. Initially felt that medium goose down pillows were too soft. But they weren't, they were just different to what I was used too. Now very comfy and very happy with my pillows.
Not happy about this!
Item ordered on 10 October; delivery stated as 3-5 working days. Not heard anything and the delivery company have said they're yet to receive the item from the seller. Have contacted the seller but not heard anything.

Reply from Snuggledown
Great mattress topper
Great mattress topper. Very comfy and has held up well to a lab jumping all over it. A little pricey for a toppet r but good thickness snd has kept shape well. Also has long corner elastic so no issues going over deep mattress.
I ordered for the first time and found…
I ordered for the first time and found the process so easy. I was happily surprised to learn the speed of the delivery, about 2 days.
I would very much recommend the snuggledown company for speed of delivery, ease of use of the website and finerly the prompt response to a message I sent.
Price query
The blanket is fine . I was a bit disappointed that I did not benefit from the 10% discount that was promised when I bought my first blanket a few weeks ago .
Could you please clarify your purchasing conditions .
Kind regards
Robert Copland

Reply from Snuggledown
No filling, no support.
No where near enough filling for the price this is a swiz.. Too flat, far too soft. Not for side sleepers. No support - completely useless. Advertised as firm - I should have gone to Trading Standards.

Reply from Snuggledown
Lovely electric blanket
Lovely electric blanket, love the fact that the top can be zipped off to wash. Gives off good heat, happy so far

Reply from Snuggledown
Beware: No Support for Lost Parcels from Snuggledown or Yodel
John Cotton Group, along with their chosen delivery partner Yodel, appears to place the responsibility for locating missing parcels on the customer. The proof of delivery provided is vague and lacks specificity; no delivery note is left to indicate with whom the parcel was entrusted or where it was left. In my case, had it not been for the honesty and initiative of the individual who received my parcel in error and took steps to return it to me, I would have suffered a loss of goods and approximately £90. As a result of this experience, I will no longer purchase products from Snuggledown, and I will actively avoid any business that uses Yodel as its delivery provider.

Reply from Snuggledown
Incredibly cozy!
This duck feather duvet is soft, warm, and breathable — the perfect balance of comfort without feeling heavy. Great quality, evenly filled, and it feels like hotel luxury at home. Highly recommend!

Reply from Snuggledown
Warranty? Good luck having any response
Bought a pillow from Amazon and it has absolutely fallen apart within 18 months, Feathers constantly pouring out until it is utterly unusable.
Due to the high price, the pillow had a 2 year warranty! However, good luck having any response from Snuggledown as they do not even send an email to confirm your claim, let alone honour it. If they fail then it will be another court claim.

Reply from Snuggledown
Easy ordering and quick delivery
Easy ordering and quick delivery. Good quality pillow at a reasonable price.

Reply from Snuggledown
Excellent service and easy to order.
Excellent service and easy to order.
Fast and efficient delivery.
Really pleased with the duvet.

Reply from Snuggledown
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







