Snuggledown Reviews 200

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 119 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality, comfort, and how well they are made. Many people appreciate the efficient delivery service, noting that items arrive quickly and are well-packaged. The ordering process is frequently described as easy and straightforward. However, some customers were dissatisfied with issues related to their orders, such as receiving stained or poorly packaged items. A few people also mentioned slow response times from customer service when trying to resolve problems or make inquiries.

What people talk about most

Product

Customers consistently note positive experiences with product quality and comfort. Many reviewers praise the... See more

Quality

Customers generally report positive experiences with product quality, praising items like duvets, pillows,... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting fast and swift delivery... See more

Order

Clients share ambiguous opinions on order. Many customers found the ordering process easy and praised the... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers report significant delays, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a Hungarian down duvet 10.5 tog and love it. It is well made with good cotton cover and no smell or feather leakage so far. I would have awarded 5 stars but for the fact there was a problem... See more

Rated 4 out of 5 stars

The blanket is fine . I was a bit disappointed that I did not benefit from the 10% discount that was promised when I bought my first blanket a few weeks ago . Could you please clarify your purcha... See more

Company replied

Rated 4 out of 5 stars

I’ve spent a fortune trying to find the perfect pillow. This one is not perfect but is perry close and is excellent value. I’ve put two folded towels underneath it to make it a perfect height. If only... See more

Company replied

Rated 4 out of 5 stars

Great mattress topper. Very comfy and has held up well to a lab jumping all over it. A little pricey for a toppet r but good thickness snd has kept shape well. Also has long corner elastic so no issue... See more



Contact info

4.1

Great

TrustScore 4 out of 5

200 reviews

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Rated 5 out of 5 stars

Snuggledown electric blanket

The package came on time and packed well.
My daughter asked me to buy an electric blanket as a Christmas present for her, so cannot comment. I read all the reviews and they were all positive so hope it proves them right.

October 12, 2025
Rated 5 out of 5 stars

Soft but supportive pillows

I have bought Snuggledown pillows in the past and been happy. I have tried various others in between but without comfort success. I therefore came back to Snuggledown and now have a high but medium depth anti-allergy pillow that gives me the ideal sleeping position with no neck or backache in the morning. Can highly recommend.

October 24, 2025
Rated 1 out of 5 stars

Express delivery is a scam

Have ordered an item with express delivery and paid extra for this. They advertise 1-2 days delivery timeframe. At 830 pm the day after the item is still not with the parcel service, so it most likely won’t arrive within the 2 days as advertised. Also no reaction from customer service.

October 21, 2025
Unprompted review
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Reply from Snuggledown

We regret that the express delivery didn't meet the promised timeframe, we can see that you have been contact by our customer service team who are now working to resolve your delivery delay. We appreciate your feedback and will investigate the matter to improve our service.

Rated 5 out of 5 stars

Very happy with my pillows

Swift Service. Great Product. Initially felt that medium goose down pillows were too soft. But they weren't, they were just different to what I was used too. Now very comfy and very happy with my pillows.

October 16, 2025
Rated 1 out of 5 stars

Not happy about this!

Item ordered on 10 October; delivery stated as 3-5 working days. Not heard anything and the delivery company have said they're yet to receive the item from the seller. Have contacted the seller but not heard anything.

October 11, 2025
Snuggledown logo

Reply from Snuggledown

We apologise that your order, has not arrived within the expected timeframe. Please contact our customer service team on 01924 792666 so we can assist you urgently with this matter.

Rated 4 out of 5 stars

Great mattress topper

Great mattress topper. Very comfy and has held up well to a lab jumping all over it. A little pricey for a toppet r but good thickness snd has kept shape well. Also has long corner elastic so no issues going over deep mattress.

July 4, 2025
Rated 5 out of 5 stars

I ordered for the first time and found…

I ordered for the first time and found the process so easy. I was happily surprised to learn the speed of the delivery, about 2 days.
I would very much recommend the snuggledown company for speed of delivery, ease of use of the website and finerly the prompt response to a message I sent.

September 27, 2025
Rated 4 out of 5 stars

Price query

The blanket is fine . I was a bit disappointed that I did not benefit from the 10% discount that was promised when I bought my first blanket a few weeks ago .
Could you please clarify your purchasing conditions .
Kind regards
Robert Copland

October 7, 2025
Snuggledown logo

Reply from Snuggledown

We appreciate your feedback on the blanket. We're sorry you didn't receive the discount you expected from your previous purchase. We will gladly clarify the purchasing conditions for you. Please contact our customer support team for assistance.

Rated 1 out of 5 stars

No filling, no support.

No where near enough filling for the price this is a swiz.. Too flat, far too soft. Not for side sleepers. No support - completely useless. Advertised as firm - I should have gone to Trading Standards.

September 17, 2025
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Reply from Snuggledown

Hi,

We’re sorry to hear that the product didn’t meet your expectations. We understand how disappointing that can be and appreciate you getting in touch with us directly. We’re glad we were able to arrange a collection and refund for you, and your feedback has been shared with our product team for review.

Kind regards,
Snuggledown Customer Care

Rated 5 out of 5 stars

Lovely electric blanket

Lovely electric blanket, love the fact that the top can be zipped off to wash. Gives off good heat, happy so far

September 29, 2025
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Reply from Snuggledown

We're happy to hear you're enjoying the electric blanket and its washable top! It's great to know it provides good heat and that you're satisfied with your purchase. Thanks for your feedback.

Rated 1 out of 5 stars

Beware: No Support for Lost Parcels from Snuggledown or Yodel

John Cotton Group, along with their chosen delivery partner Yodel, appears to place the responsibility for locating missing parcels on the customer. The proof of delivery provided is vague and lacks specificity; no delivery note is left to indicate with whom the parcel was entrusted or where it was left. In my case, had it not been for the honesty and initiative of the individual who received my parcel in error and took steps to return it to me, I would have suffered a loss of goods and approximately £90. As a result of this experience, I will no longer purchase products from Snuggledown, and I will actively avoid any business that uses Yodel as its delivery provider.

September 22, 2025
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Reply from Snuggledown

Hi Sílvia,

We’re very sorry for the difficulties you experienced with your delivery and completely understand your frustration. We’re glad to hear the parcel was received.

Please be assured that throughout this process we were actively communicating with you and doing our best to help locate the delivery while waiting for Yodel’s investigation. We’ve also passed full details of your case to Yodel so they can review what went wrong and prevent this from happening again.

Kind regards,
Snuggledown Customer Care

Rated 5 out of 5 stars

Incredibly cozy!

This duck feather duvet is soft, warm, and breathable — the perfect balance of comfort without feeling heavy. Great quality, evenly filled, and it feels like hotel luxury at home. Highly recommend!

September 17, 2025
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Reply from Snuggledown

We're happy to hear that you find our duck feather duvet soft, warm, and breathable. It's great to know you appreciate the quality and even fill, bringing hotel luxury to your home. Thank you for your recommendation!

Rated 5 out of 5 stars

Great

Great, excellent , just love it

September 12, 2025
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Reply from Snuggledown

We're happy to hear that you love it and had such a great, excellent experience. Thank you for your positive feedback; we appreciate it!

Rated 1 out of 5 stars

Warranty? Good luck having any response

Bought a pillow from Amazon and it has absolutely fallen apart within 18 months, Feathers constantly pouring out until it is utterly unusable.
Due to the high price, the pillow had a 2 year warranty! However, good luck having any response from Snuggledown as they do not even send an email to confirm your claim, let alone honour it. If they fail then it will be another court claim.

October 1, 2025
Unprompted review
Snuggledown logo

Reply from Snuggledown

Hi Tim, I sincerely apologize for the delay in getting back to you. Due to a higher-than-usual volume of inquiries during our peak season, our response times have been longer than usual. Thank you for your patience.

I have emailed you to get order details. Kind regards Snuggledown Team.

Rated 4 out of 5 stars

Easy ordering and quick delivery

Easy ordering and quick delivery. Good quality pillow at a reasonable price.

September 18, 2025
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Reply from Snuggledown

We're happy to hear that you found ordering easy and delivery quick! We appreciate your feedback on the pillow's quality and price. Thanks!

Rated 5 out of 5 stars

Excellent service and easy to order.

Excellent service and easy to order.
Fast and efficient delivery.
Really pleased with the duvet.

September 16, 2025
Snuggledown logo

Reply from Snuggledown

We're happy to hear that you found our service excellent and the ordering process easy. It's great to know that you are pleased with the duvet and our fast, efficient delivery. Thanks for your positive feedback!

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