Snuggledown Reviews 200

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 119 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality, comfort, and how well they are made. Many people appreciate the efficient delivery service, noting that items arrive quickly and are well-packaged. The ordering process is frequently described as easy and straightforward. However, some customers were dissatisfied with issues related to their orders, such as receiving stained or poorly packaged items. A few people also mentioned slow response times from customer service when trying to resolve problems or make inquiries.

What people talk about most

Product

Customers consistently note positive experiences with product quality and comfort. Many reviewers praise the... See more

Quality

Customers generally report positive experiences with product quality, praising items like duvets, pillows,... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting fast and swift delivery... See more

Order

Clients share ambiguous opinions on order. Many customers found the ordering process easy and praised the... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers report significant delays, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a Hungarian down duvet 10.5 tog and love it. It is well made with good cotton cover and no smell or feather leakage so far. I would have awarded 5 stars but for the fact there was a problem... See more

Rated 4 out of 5 stars

The blanket is fine . I was a bit disappointed that I did not benefit from the 10% discount that was promised when I bought my first blanket a few weeks ago . Could you please clarify your purcha... See more

Company replied

Rated 4 out of 5 stars

I’ve spent a fortune trying to find the perfect pillow. This one is not perfect but is perry close and is excellent value. I’ve put two folded towels underneath it to make it a perfect height. If only... See more

Company replied

Rated 4 out of 5 stars

Great mattress topper. Very comfy and has held up well to a lab jumping all over it. A little pricey for a toppet r but good thickness snd has kept shape well. Also has long corner elastic so no issue... See more



Contact info

4.1

Great

TrustScore 4 out of 5

200 reviews

5-star
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Rated 5 out of 5 stars

High quality electric blanket

I bought the Snuggledown Intelligent Warmth double bed electric blanket. It is nothing like the cheaper market options - this one is padded so you don’t feel the heating wires. It covers the entire bed, although the warmth extends from the bottom of the pillow to the feet (it wouldn’t be safe for the area under the pillow to be hot due to risk of overheating).

It feels very safe to use Of course, I use it the safest way possible - I make sure everyday that it’s lying flat on the bed, I pre-heat the bed and switch everything off from the wall plugs before getting in bed. It does have a timer but I feel safer plugging it off of electricity before lying in bed.

Delivery also went smoothly. I paid for quick delivery, so in 48 hours I was receiving the blanket.

I am very happy with the purchase so far.

September 15, 2025
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Reply from Snuggledown

We're happy to hear that you are very satisfied with your electric blanket! It's great to know the padding provides comfort and you feel safe using it. We appreciate your feedback regarding the delivery. Thank you!

Rated 4 out of 5 stars

Very quick delivery

Very quick delivery. Responded very quickly to a problem with the quilt, which was put right in no time at all by me.

September 15, 2025
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Reply from Snuggledown

We appreciate your feedback and are glad the delivery was quick. We are also happy to hear that you were able to resolve the quilt issue quickly. Thank you!

Rated 5 out of 5 stars

Great fluffy feather down pillows /…

Great fluffy feather down pillows / delivered promptly. Will buy more in future

September 13, 2025
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Reply from Snuggledown

We're happy to hear that you find our feather down pillows great and fluffy! We appreciate your feedback and are glad they were delivered promptly. Thanks for your future business!

Rated 5 out of 5 stars

Customer service is very good.

Customer service is very good.

September 12, 2025
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Reply from Snuggledown

We appreciate you taking the time to share your positive experience with our customer service. We are so glad to hear it!

Rated 5 out of 5 stars

great topper

this topper has made a difference to my too firm mattress make it much more snuggly

September 9, 2025
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Reply from Snuggledown

We're happy to hear that our topper improved your sleep experience by adding comfort to your mattress. Thank you for sharing your positive feedback with us!

Rated 1 out of 5 stars

The most uncomfortable electric blanket

In our opinion the product did not meet our expectations based on the description. This was the most uncomfortable electric blanket we have ever slept on! It went straight in the dustbin the next morning. The wires were uncomfortable and could be felt through the ‘comfort’ layer. The mattress protector also felt stiff and unyielding. We were very disappointed with the product.

September 7, 2025
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Reply from Snuggledown

Hi Frances, We’re sorry to hear the electric blanket didn’t meet your expectations and that you found it uncomfortable. Customer feedback is really important to us, and we’ll pass your comments on to our product team for review. If you’d like to discuss this further, please reach out to our customer care team so we can assist you directly. Kind regards Snuggledown Team

Rated 5 out of 5 stars

Fluffy Experience

Duvet is comfy and warm but lightweight
and fluffy!

September 4, 2025
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Reply from Snuggledown

We're happy to hear that you find our duvet comfy, warm, lightweight, and fluffy! Thank you for sharing your positive experience with our product.

Rated 5 out of 5 stars

Excellent topper

Excellent topper. We are sleeping so much better now, should have done it ages ago!

September 1, 2025
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Reply from Snuggledown

We're happy to hear that our topper has improved your sleep quality! It's great to know you're sleeping better, and we appreciate your positive feedback.

Rated 5 out of 5 stars

Very good customer service

Very good customer service - I ordered the wrong size duvet, which was speedily resolved and the replacement was promptly despatched and delivered. Much appreciated and many thanks.

August 5, 2025
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Reply from Snuggledown

We're happy to hear that our customer service was able to resolve the incorrect duvet size order quickly. We appreciate your positive feedback and are glad the replacement was promptly dispatched and delivered to you. Thank you!

Rated 5 out of 5 stars

Lovely product

Lovely product. Speedy delivery.

August 14, 2025
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Reply from Snuggledown

We're glad you find our product lovely and are pleased with our fast delivery service. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

3 in 1 Goose Down/Feather

I did a lot of research before deciding to buy the Goose Down & Feather Duvet. I then looked around for a reasonably priced one and found it on Snuggledown. I wanted a 3 in 1 set so I could use either or both together depending on the season.It arrived when it said it would. My first impression of the 4.5 Tog one was this light, I hope it will keep me warm. Well it sure does. Too warm to try the 9 Tog. Would definitely recommend this duvet.

August 4, 2025
Rated 5 out of 5 stars

Good quality duvet

Good quality duvet.
I've been using it a week now and am glad I spent a little extra than I usually would.

August 8, 2025
Rated 5 out of 5 stars

Quality Duvet

The quality of the duvet is excellent, we purchased the 4.5tog polyester duvet. The duvet is ideal for the summer months. Highly recommend.

July 24, 2025
Rated 5 out of 5 stars

A gem

Perfect delivery by courier.Beautiful product as described & sleeping very well.Easy to carry in zip up case.Ideal.

July 1, 2025
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Reply from Snuggledown

Hi Jackie,
We’re delighted to know your delivery went smoothly and that you’re already sleeping so well — that’s exactly the experience we hope to create.

It means the world to us to hear the product lived up to expectations, and we’re so pleased the zip-up case made things even easier.

Thanks for choosing Snuggledown luxury bedding. Here’s to many more indulgent nights ahead.

Warmest wishes,
Snuggledown

Rated 5 out of 5 stars

Ordering

Ordering, delivery all went smoothly and efficiently. No hiccups whatsoever.

June 5, 2025
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Reply from Snuggledown

Hi,
We’re so pleased to hear your order and delivery went smoothly — just the kind of seamless experience we always aim to provide.

Thanks for choosing Snuggledown luxury bedding. Here’s to many restful nights ahead, wrapped in comfort.

Warmest wishes,
Snuggledown

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Items well wrapped.

June 25, 2025
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Reply from Snuggledown

Hi,
We’re so pleased to hear your order arrived quickly and beautifully wrapped — just how we like to start your journey into comfort.

Thanks for choosing Snuggledown luxury bedding. We hope you’re already enjoying many restful nights.

Warmest wishes,
Snuggledown

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