Love their customer service and products
Love their customer service and products
March 2, 2026
Unprompted review
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3.3
Average
13 reviews
No history of asking for reviews
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I ordered it in January
I ordered it in January. 4th still never received it have a fight taking them to get a refund. I would not recommend anyone buying from this place
January 30, 2026
Unprompted review
great bed
great bed, and products. i have shopped on snugglypet.com a few times and love their products!
January 13, 2023
Unprompted review
Good shop sometimes go here when in the…
Good shop sometimes go here when in the area
May 14, 2021
Unprompted review
My purchase was exactly as described on…
My purchase was exactly as described on the website and arrived promptly - excellent service.
January 25, 2021
the product is adorable
the product is adorable, my cat enjoyed immediately and I feel it's gonna keep her warm during the winter
January 25, 2021
Product is fantastic and I’m super…
Product is fantastic and I’m super pleased however it took quite a while to arrive ordered 29/12 delivered 10/1, even with the New Year bank holiday this is still a long time
January 12, 2021
Reply from Snuggly Pets
Glad you like the product. I'm sorry about the long delivery time, 12 days can be typical for some products as I order direct to keep prices as low as possible. Following your feedback, I will ensure that I update the website to make it very clear to people that they can expect to wait two weeks on occasion. Appreciate you taking the time to review, please get in touch if I can be of any future help. Suzie
Finally received led collar
Finally received led collar. Took ages but only because held up by couriers in Netherlands.
Collar already in use and delighted with product.
Will definitely use Snuggly Pets again
January 12, 2021
Unprompted review
Reply from Snuggly Pets
Thanks for your understanding!
Great service and lovely product
January 12, 2021
Reply from Snuggly Pets
Glad we got it sorted out, very much appreciate your kind review.
Brilliant service and quality goods
Brilliant service and quality goods, well made, tough and great value, will definitely recommend to family and friends
January 8, 2021
Reply from Snuggly Pets
Very much appreciate you writing a review for our product, any problems or questions you have going forward please get in touch. All the best Suzie
Would highly recommend this company
Would highly recommend this company. Although I had a problem with my order they were very easy to contact, very helpful and very quick to sort the problem. Great customer service. Would definitely purchase from here again.
January 7, 2021
Unprompted review
Reply from Snuggly Pets
Thank you! Your review is very much appreciated!
Five star customer service
Five star customer service , I had an issue with my order ....sorted within a day .
December 21, 2020
Reply from Snuggly Pets
Thanks so much for this review. Very pleased I could be of help. All the best. Suzie
A company you can trust .…
This is a brilliant company and through no fault of their own they gave me a full refund. They also replied to any email that was sent to them straight away. I will re-order from them in the New Year.
Thank you once again.
December 7, 2020
Unprompted review
Reply from Snuggly Pets
Thanks so much that truly means a lot. Sorry again to have had such a problem with your order. I'll look forward to welcoming you back in 2021. All the very best!
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