Snugs Custom Fit Reviews 267

Have had my swimming snugs for a year now. Bought for open water swimming as the cold water hurt my inner ear. As soon I I used them once open water I stared using for pool swims as well. They are absolutely amazing. They let zero water in and do not move at all during swimming. I’ve swum for 4o years always shaking water out of my ears after a swim, these have completely eliminated all of that as well as the cold water discomfort. The only downside is that hearing is definitely impaired. I can sometimes struggle to hear the coach on poolside but this is a small price to pay for the comfort. I went to the “head office” in Watchet and the people there were so friendly and helpful. Couldn’t recommend more.

I never thought a pair of earplugs could feel life-changing, but here we are!

Snugs swimming earplugs are like having a custom-built fortress for your ears.

Not a single drop of water gets in, and my earache?
Gone.

Their customer service?
Unreal.

I had a question, and they were on it faster than I could blink-friendly, efficient, and it felt like VIP treatment.

Honestly, I can't recommend them enough. It's like they've turned swimming into a luxury experience. If you want pure comfort, epic protection, and the gold standard of service, Snugs is it.

Absolute game changer!

Can't wait to order some more colours with these guys.

NOTE: If you're swimming in an indoor pool, you really don't need the lanyard that's attached. Opt out for that. But if you're open water swimming, go for the lanyard!

I ordered a pair of Snugs Pro Music Tips last year for my Etymotic ER4 In Ear Monitors and they are just excellent, super happy. I have since ordered a pair of Pro Concert Earplugs as well.
I am an audio professional (Sound Recordist for tv and film) and I use IEM's to protect my hearing, and for accurate monitoring in high noise environments.

The Etymotic earphones sound perfect for my needs, and I have previously had moulded sleeves for them from another company, but they no longer make them.

Since then I've had two other pairs of custom moulded IEM's from other companies and haven't got on with either of them. They were both tricky and slow to insert and remove, and worse, they both pinched on pressure points on my ears and became painful to wear for extended periods. Additionally they did not stay sealed in the ear with movement and while speaking. And finally, I have quite waxy ears and the permanently fitted drivers could not be cleaned whereas the Etymotics can be removed and have filters which can be changed.

And then I came across Snugs. They have nailed the fit first time - I explained the problems I'd had with other IEM's and they suggested having the silicon not completely fill my outer ear. This has made for a very comfortable fit and very easy and fast to insert and remove. And being very flexible means they hold the seal very well.

And because I can remove the earpiece I can clean them and change filters if they get waxy, and also replace the earpiece should the cable get damaged, without having to buy whole new moulds.

I've since been back for Concert Earplugs which are way better than the generic flat frequency plugs I have used previously. Also going to order another set of Music Pros for my wife who wears comms headsets for filming at gigs.

Service was very good and reasonable time for manufacturing, very happy with price also. Highly recommend this company.

DO NOT believe the negative reviews, these snug pros are nothing short of amazing, compared to my home made ones they are next level, not coming out for love nor money, will buy again for my IEMS, 5 out of 5 all day long

I tried a few other brands but nothing did a great job of both
1. blocking noise (wind and motor from my harley) and
2. Providing nice clean audio without blowing my eardrums

Until I found the snugs custom fit earplug iems. This was the perfect solution for when I want to go ride without my full face helmet. The ordering process was easy. They even send my molds back to me - upon request - so I could use them again for another set of IEM’s for different use.

Build time was quick, shipping was also quick. Worth the wait 100% to get these.

I chose snugs to accommodate my Shure 846 IEM’s. Very happy with my decision. The fit is excellent and comfortable especially as I’m usually wearing these at the gym…another bonus is I’ve turned the volume down as I have hardly any outside noise coming through. A very prompt service.

This Company totally has not responded to any of my emails regarding not ever receiving my item purchased and doesn't even have a working phone # to call this Company to inquire about my order and when asked for a refund through email I got no response and I've messaged alot of times asking where my order is and the crazy thing is they don't offer refunds even if product was never received! My order was placed in February and we are approaching June! DO NOT BUY FROM THIS COMPANY!!!!!!

Orders take no less than 3 weeks. (If you’re lucky) fit is mid. After a 6 month process I didn’t get a good mold and after 4 changes they said they couldn’t do better. I was advised to return all 4 editions for my refund.

Poor fit and disappointing customer service.

Placed an order on January 26th and today is March 22nd and I still have not received package. I have requested a refund three times and the response I receive is that they are waiting on the shipper to update their informaiton. I order the item in the winter and it is now spring! Customer service is HORRIBLE!

Outstanding Fit, Quality, and Style!

I’m absolutely thrilled with my snugs! The quality is top-notch, and the fit is perfect. They provide great support and comfort, making them my go-to for any run or exercise session. I’ve never felt more confident in my gear! The service was incredibly quick, especially considering they are custom-made, and the customer support was helpful and attentive. On top of that, they look super smart, and the packaging was sleek and professional, which really added to the overall experience. I honestly won’t exercise with anything else now. Highly recommend these to anyone looking for the best!

Original review:

Poor quality, incorrectly customised, overpriced earplugs and poor customer service

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Response 14/2

Thank you for your reply. I actually don’t know if I was aware that I only had 30 days to refit the earplugs at the time, but I accept that this was my responsibility.

Your policy and my delay in completing the refit process do not alter the fact that the product was faulty and unfit for purpose on receipt, that you know this to be true because of our correspondence at the time and that you are still keeping my money for nothing, and offering me no recourse unless I pay you more, even though you never actually supplied the customised product I ordered, despite having moulds of my ears.

It seems to me you are wielding your policy as a blunt instrument without regard for the specific circumstances. While you are free to do this, that doesn’t make it right.

Since you bring up the terms and conditions of sale, the product is still covered by your warranty, which covers manufacturing defects but, according to you, the earplugs failing to match the moulds doesn’t count as a manufacturing defect. A search for a definition of manufacturing defects yielded the following:

‘A manufacturing defect is a deviation from the intended quality and specifications of a product that occurs during the manufacturing process. A defect can consist of a wide range of issues, from inaccurate dimensions and surface imperfections to problems arising from subpar materials or errors during assembly.’

Seems to me that having a specific mould of the dimensions required for the product and then producing an item that doesn’t fit would very much constitute a manufacturing defect.

Anyway, people can read this, your other reviews and responses and take into account your overall Trustpilot score (2.8/5 at the time of writing) and draw their own conclusions.

Response 13/2

Thank you for your reply, but please do not misrepresent the situation. I did not contact you asking for a refund after all this time. I ended up requesting this, based on your warranty, which you are not honouring, after you wouldn’t resume the refit process I initiated soon after the purchase of the earplugs and said I would have to pay around 60% of the original price (~£90) of the earplugs again. I contacted you initially just to get the earplugs refitted.

Naturally, I don’t want to pay even more to fix something I never used. You are, of course, free to determine whatever returns and repair policies you like, but ultimately these issues are discretionary and given that you confirmed that you were made aware of the fault directly after purchase, I don’t think charging me the same as people who are looking to replace your product because they are happy with it is reasonable.

As I can see from the other reviews here, poor fit seems to be a common and ongoing issue with your product, which I find surprising, because having had many customised earplugs made elsewhere in the past, I’ve never had to have them refitted before.

I asked you and your colleague what the time delay on completing the refit process had to do with whether or not I should be charged even more and you never provided any explanation or reasoning for this.

I’m not sure what you mean about replying to your last email, the last email in our correspondence to date is from me. It’s not clear to me that you do want to resolve this when the only option you’re offering me is to pay you even more for something I already paid for.

Ultimately, you’re keeping my money without providing what I paid for and are now going to make a lot less money from me going forward than you would have had you performed a good faith refit at no cost to fix your error.

Awful customer service once an issue is raised. Leaving this review in the hope of actually getting a reply

To say I am disappointed with these would be an understatement. They are not as deep as the moulds I provided so feel like they will slip out even in 'dry'.
The snug also doesn't fit my ear properly and create a proper seal in water, allowing in a tremendous amount of water, so it's effectively like not even having them in.
When kicking off during a swim, the 'snugs' almost fall out of both ears due to how poor the seal is.

As the cherry on top, the cable connecting them isn't long enough and when taking a breath, it feels like it's being tugged on. My partner has a set of snugs (hence me hearing about them) and hers are NOTHING like mine (I don't mean how they look as I know ears are unique) her cable is also about 2.5 inches (at least) longer than mine and go far deeper into her ear.

As is, these are absolutely unusable, so I either want a refund or for them to be remade properly. I don't know how they made it past quality control.

I ordered a package that said it would get here on December 23rd and still have not got my package. It is starting to feel like a scam and I have wasted my money.

Michelle & Emma are the best! – I finally received my snugs in the post on Saturday and they are perfect, Emma & Michelle went the extra mile to get my Snugs before my main gig and delivered! They also managed to get my snugs in a colour i didn't think was possible, which is really awesome!

The only reason for 4 stars vs 5 is I really didn't feel my email correspondence with Sarah was very positive or empathic, instead felt very blunt and robotic in comparison to the warm positivity id previously had from Emma & Michelle; I'm very thankful that Emma & Michelle were available to chat to on the phone as they understood my individual needs and put my mind at ease.

Delivery was a day out of the 10-15 stated business days, which in my eyes is completely fine, so great job everyone - I will be purchasing again soon.

SO I've got what the Snuggs rep described as "tricky ears" as I had plastic surgery on them as a child and it wasn't done with fitting in ear buds in mind. From the day they arrived, fitting my samsung galaxy buds pro earbuds in them was dicey as they kept slipping out. Snuggs customer services simply stated they should fit and suggested perhaps I hadn't put them in properly so I persisted and eventually got them to stay in the silicone... happy days. As time moved on I kept finding the earbuds slipped out the silicone and nothing would 100% secure them making me paranoid about wearing both earbuds when out walking in case one slipped out. Today was walking along when finally the right bud slipped out and went under a train at my local train station. Snuggs response to this was to offer me a purchasable replacement despite me telling them the bud itself went under a train. The biggest problem they have is the buds aren't secured well into the silicone and they don't intend to change this. I really see this as a bad design and one they need to sort before I'd consider going down that path again. One thing I will say is the silicone is very comfortable but the whole process is overly expensive and not a great end result in my honest opinion. I will say this purchase happened in 2022 and I barely used them for 2 years mainly out of fear of them falling out!

Snugs are such a fantastic product, and the customer service is outstanding. I have used Snugs on several different earphones for many years now. I would never go back to using earphones without them. Great for running and the gym. I can wear them for hours in complete comfort. I recently bought some new Snugs for a new set of earphones and I felt they needed a slight adjustment to make them perfect. The Snugs customer service team were fantastic. I dealt with Michelle H and she was great. Highly knowledgeable and communicative, and sorted the adjusted Snugs for me very quickly. Thank you!

The acquisition of a pair of Snugs can be an intricate and costly ordeal, far from the ideal gift one might imagine.

A well-meaning gesture from a friend, intending to enhance my annual month-long kite surfing escapade and mitigate my susceptibility to ear infections, quickly spiraled into a complex and financially burdensome saga. Initially, the requirement to obtain personalised ear impressions for the Snugs introduced an unexpected financial twist: a seemingly straightforward £50 appointment escalated to £100 due to unforeseen ear cleaning.

Eager to optimise my Snugs for water use, I chose a waterproof headset compatible model from their extensive selection, which added another £89 to my expenses. Despite prompt communication from Snugs initially, my excitement dwindled as logistical delays emerged. The projected 15-20 WORKING DAYS delivery period misaligned with my holiday schedule, and my attempts to expedite the process were met with silence. This delay revealed a capacity issue within the company, unable to meet demand efficiently, leaving me to venture on my holiday WITHOUT the anticipated Snugs, incurring a total unexpected outlay of £189 on top of the Snugs’ price of £182, against a gift voucher of £170.

Furthermore, the headset’s operational dependency on a direct connection to my iPhone watch, contrary to my expectation of wrist-based control, raised concerns over potential loss during kite surfing activities. This gift, initially perceived as thoughtful, transformed into an entanglement of financial and logistical frustrations, underscoring the hidden complexities and costs associated with Snugs. I strongly advise against gifting Snugs vouchers, as they inadvertently impose a series of expensive and complex requirements on the recipient to fully utilise their gift. VERY FRUSTRATING ALL ROUND!!!

Bought a pair of Snugs go (for Apple Airpods Pro) and I have to say they're awful.

1) The right ear fits ok, but not the left
2) Sound quality is reduced
3) They create a constant whistling noise
4) The left one has already started to split despite only having removed it (to charge Airpods) only a couple of times.

I've gone back to using the 'out the box' Apple tips.

Fantastic fit, blocks out most of the noise I get on my daily commute they also
make my Wilkins and Bowers earbuds sound even better.

The general process was easy, I was always informed about the progress of my order, the service was excellent.

I also purchased the music Zen version, I do unfortunately have a couple of issues with the Zen ear buds.
The lanyards for the buds are very flimsy and not of a great quality, also the sound, even at a low volume is quite loud, so if you want to listen to wave music or rain music to help you drift off to sleep it will more than likely keep you awake, its a lot money to pay for something that doesn't really do the Zen bit for me in my case, the low end volume is simply to loud.