Snusdirect Reviews 8,774

•

3.9

Tobacco Shop

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product selection, highlighting the wide variety of nicotine pouches available and the quality of the items. Many people appreciate the efficient and fast shipping, often noting that orders arrive sooner than expected. The service is frequently described as excellent, with consumers valuing the helpful support and prompt resolution of any issues. However, some customers have experienced issues with delivery, including orders not arriving or being significantly delayed, particularly when shipping to certain countries. There are also mentions of unexpected import and brokerage fees, which can make the final price much higher than initially anticipated. A few people also reported receiving incorrect items or substitutions that were not to their liking.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast delivery times,... See more

Order

Users describe ambiguous interactions with order. While many customers praise the speedy and correct handling... See more

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Service

Reviewers mention positive feedback about service. Many customers praise the fast service and turnaround,... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the competitive and fair pricing, with some... See more

Based on these reviews

Have ordered from SnusDirect a few times now. Often quite pleased however sometimes not so much. A few times they’ve either gotten parts of the order wrong, or substituted if out of stock however the... See more

Company replied

SnusDirect was great, but I never got my product because UPS in Costa Rica, acting on behalf of CR Customs, wouldn't let it through without a lot of paperwork, time, and money. Not worth it so I ab... See more

Company replied

I love that I can upload my prescription and then it will be attached to my order so no issues with Australian customs (known to be trigger happy). This time I tried the 77 Ice Mint, highly recomm... See more

Company replied

Great customer feedback and helpful in every way. I have had some issues with delivery's to Australia and was supported all the way through. In Australia we need a prescription for nicotine pou... See more

Company replied

Company details

Tobacco Shop

About Snusdirect

Written by the company

Fast and cheap deliveries of fresh Swedish Snus. Order online at Snusdirect.com and it will be delivered to your front door within a few days.

www.SnusDirect.com

Don’t forget to add us on Instagram!
@snusdirectcom

Contact info

PO Box 2180, SE-53102, Lidköping, Sweden
info@snusdirect.com
snusdirect.com

3.9

Great

9K reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

Mar 15, 2026

Price you see may not be the price you…

Price you see may not be the price you pay. My order arrived with nearly $100 in unexpected import and brokerage fees despite being told the shipment was DDP. Support was polite but ultimately never resolved the issue, and after 10 days of delivery attempts I had to pay the fees myself just to receive the package.

February 16, 2026

Reply from Snusdirect

Mar 16, 2026

Hello!

We understand your frustration regarding the unexpected import and brokerage fees. Please note that UPS is currently processing reimbursements for customers in situations like this, so you should receive compensation soon.

Elise
Snusdirect.com

Mar 12, 2026

Fast delivery and everything i ordered…

Fast delivery and everything i ordered was there

February 18, 2026

Reply from Snusdirect

Mar 13, 2026

Thank you for your feedback!

Mar 11, 2026

I am really writing these words with appreciation to SnusDirect and it's customer service. I am very happy shopping with peace of mind. Recently, the post office did a mistake and the shipment returned to SnusDirect, when I contacted the customer service they made the shipment the next day. That's exactly what everyone of us Snusers looking for!!! A customer service that helps and supports and mainly understanding 👍 thank you folks @ SnusDirect 🙏🙏🙏

February 12, 2026

Reply from Snusdirect

Mar 11, 2026

Thank you very much for your lovely feedback!

Mar 11, 2026

Fast shipping good products

February 11, 2026

Reply from Snusdirect

Mar 5, 2026

Thank you for your kind words! We’re glad you’re happy with our service.

Mar 3, 2026

Love the product and the quality control

February 3, 2026

Reply from Snusdirect

Mar 5, 2026

Thank you for your kind words! We’re glad you’re happy with our service.

Mar 3, 2026

Unbelievable service!

February 10, 2026

Reply from Snusdirect

Mar 3, 2026

Thank you very much!

Mar 3, 2026

Shipped fast

Shipped fast, easy all around. Would recommend.

February 9, 2026

Reply from Snusdirect

Mar 3, 2026

Thank you for your review! We are happy the orders arrive fast!

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