SnusDirect was great, but I never got my product because UPS in Costa Rica, acting on behalf of CR Customs, wouldn't let it through without a lot of paperwork, time, and money. Not worth it so I ab... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Have ordered from SnusDirect a few times now. Often quite pleased however sometimes not so much. A few times they’ve either gotten parts of the order wrong, or substituted if out of stock however the... See more
Company replied
Great customer feedback and helpful in every way. I have had some issues with delivery's to Australia and was supported all the way through. In Australia we need a prescription for nicotine pou... See more
Company replied
I love that I can upload my prescription and then it will be attached to my order so no issues with Australian customs (known to be trigger happy). This time I tried the 77 Ice Mint, highly recomm... See more
Company replied
Company details
About Snusdirect
Written by the company
Fast and cheap deliveries of fresh Swedish Snus. Order online at Snusdirect.com and it will be delivered to your front door within a few days.
www.SnusDirect.com
Don’t forget to add us on Instagram!
@snusdirectcom
@snusdirectcom
Contact info
PO Box 2180, SE-53102, Lidköping, Sweden
- info@snusdirect.com
- snusdirect.com
3.9
Great
9K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good customer service
Very good customer service, 1st order was great, 2nd order for some reason I found the pouches to be a little weak, maybe it was just me. I will order again
December 9, 2025
Reply from Snusdirect
Thanks!
Easy to use website
Easy to use website, very fast delivery lots of options to order. It’s now became my go to place to get my snuss
December 15, 2025
Reply from Snusdirect
Thanks!
Small unfortunate error
Everything in my order was correct however I ordered Soft Toffee pouches and I got sent Wintergreen instead I can see how this happens as the tins look very similar but it’s unfortunate as Im not a fan of Wintergreen and now I have 5 full ones. Also the Orange Apple tins expire in 02/26 and I found them to be dry.
December 15, 2025
Reply from Snusdirect
Hello! We are sorry for the mix-up! Please contact our customer support directly for further help!
My order never arrived
December 8, 2025
Reply from Snusdirect
We are sorry to hear that your order did not arrive. Please contact our customer support for further help!
Reply from Snusdirect
Thanks!
Reply from Snusdirect
Thanks!
Reply from Snusdirect
Thank you!
DHL never delivered the product
December 12, 2025
Reply from Snusdirect
Hello! We are sad to hear that your order never arrived. Please contact our customer support regarding the issue so that we can help you further!
Due to delays and late delivery
Due to delays and late delivery, and also because you did not put the shipment in one box .
December 11, 2025
Reply from Snusdirect
Thank you for your feedback! For specific delivery instructions please leave a comment when ordering.
Excellent Service and Pricing
Great experience with Snusdirect. Delivery was super quick and discreet, and their online pricing is really competitive compared to other sites. I’ll definitely order again
December 10, 2025
Reply from Snusdirect
Thanks!
Reply from Snusdirect
Thanks!
Slightly cheaper than other…
Slightly cheaper than other competitors, fast shipping and straightforward.
Also they had a good point program.
December 8, 2025
Reply from Snusdirect
Thank you for your feedback! We’re glad you enjoyed our pricing, fast shipping, and rewards program.
Reply from Snusdirect
Thanks!
Best Company to Order From
I’ve ordered from SnusDirect multiple times to Canada, and it usually arrives quickly without any problems. My most recent order came in only a few days. There may be import fees that must be paid for your package, but that’s not SnusDirects fault. 10/10 no complaints.
December 4, 2025
Reply from Snusdirect
Thanks!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.