Snusdirect Reviews 8,772

•

3.9

Tobacco Shop

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product selection, highlighting the wide variety of nicotine pouches available and the quality of the items. Many people appreciate the efficient and fast shipping, often noting that orders arrive sooner than expected. The service is frequently described as excellent, with consumers valuing the helpful support and prompt resolution of any issues. However, some customers have experienced issues with delivery, including orders not arriving or being significantly delayed, particularly when shipping to certain countries. There are also mentions of unexpected import and brokerage fees, which can make the final price much higher than initially anticipated. A few people also reported receiving incorrect items or substitutions that were not to their liking.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast delivery times,... See more

Order

Users describe ambiguous interactions with order. While many customers praise the speedy and correct handling... See more

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Service

Reviewers mention positive feedback about service. Many customers praise the fast service and turnaround,... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the competitive and fair pricing, with some... See more

Based on these reviews

Have ordered from SnusDirect a few times now. Often quite pleased however sometimes not so much. A few times they’ve either gotten parts of the order wrong, or substituted if out of stock however the... See more

Company replied

SnusDirect was great, but I never got my product because UPS in Costa Rica, acting on behalf of CR Customs, wouldn't let it through without a lot of paperwork, time, and money. Not worth it so I ab... See more

Company replied

I love that I can upload my prescription and then it will be attached to my order so no issues with Australian customs (known to be trigger happy). This time I tried the 77 Ice Mint, highly recomm... See more

Company replied

Company details

Tobacco Shop

About Snusdirect

Written by the company

Fast and cheap deliveries of fresh Swedish Snus. Order online at Snusdirect.com and it will be delivered to your front door within a few days.

www.SnusDirect.com

Don’t forget to add us on Instagram!
@snusdirectcom

Contact info

PO Box 2180, SE-53102, Lidköping, Sweden
info@snusdirect.com
snusdirect.com

3.9

Great

9K reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

Jan 19, 2026

December 19, 2025

Reply from Snusdirect

Jan 19, 2026

Thank you! We’re glad you’re happy with our fast service and support!

Jan 14, 2026

Fast delivery and quality products

December 17, 2025

Reply from Snusdirect

Jan 15, 2026

Thank you for your feedback! We’re glad you’re happy with our fast delivery and quality products.

Jan 13, 2026

Great

Snusdorect are fantastic and their products are amazing

December 23, 2025

Reply from Snusdirect

Jan 15, 2026

Thank you! We’re thrilled to hear you’re enjoying our products!

Jan 13, 2026

I didn’t received the product

I didn’t received the product ! Very bad service

December 23, 2025

Reply from Snusdirect

Jan 15, 2026

Hello!

For assistance with your order, please contact our customer service team directly. They will be happy to help you.

Elise
Snusdirect.com

Jan 11, 2026

Should mention US prices on website as…

Should mention US prices on website as I live in Canada, came to $100 more Canadian.

December 15, 2025

Reply from Snusdirect

Jan 12, 2026

Hello!

Thank you for your feedback regarding the prices. We really appreciate your input and will take it into consideration for future updates on our website.

Elise
Snusdirect.com

Jan 11, 2026

Always fast and reliable

December 12, 2025

Reply from Snusdirect

Jan 12, 2026

Thanks!

Jan 11, 2026

My package never left Sweden?

December 10, 2025

Reply from Snusdirect

Jan 12, 2026

Hello!
Please contact our customer service team directly so they can assist you further with your order.

Elise
Snusdirect.com

Jan 8, 2026

Amazing Selection, Great Benefits

Amazing selection of Nicotine Pouches. I've been buying from here over the last 5 years and keep coming back. Fast and efficient shipping, goods all correctly labelled for customs. Best part is the rewards system!

December 12, 2025

Reply from Snusdirect

Jan 12, 2026

Thanks!

Jan 8, 2026

December 10, 2025

Reply from Snusdirect

Jan 7, 2026

Thanks!

Jan 6, 2026

Great customer feedback and helpful in supporting the needs of international criteria

Great customer feedback and helpful in every way. I have had some issues with delivery's to Australia and was supported all the way through.

In Australia we need a prescription for nicotine pouches to be sent with the parcel.. Hopefully Snus direct can now cater for this as it becomes very difficult to deal with border force otherwise.

Thanks again for the support over the year's and look forward to gaining better access to your products in the Aus.

Cheers

December 10, 2025

Reply from Snusdirect

Jan 7, 2026

Thanks!

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