Snusdirect Reviews 8,772

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product selection, highlighting the wide variety of nicotine pouches available and the quality of the items. Many people appreciate the efficient and fast shipping, often noting that orders arrive sooner than expected. The service is frequently described as excellent, with consumers valuing the helpful support and prompt resolution of any issues. However, some customers have experienced issues with delivery, including orders not arriving or being significantly delayed, particularly when shipping to certain countries. There are also mentions of unexpected import and brokerage fees, which can make the final price much higher than initially anticipated. A few people also reported receiving incorrect items or substitutions that were not to their liking.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast delivery times,... See more

Order

Users describe ambiguous interactions with order. While many customers praise the speedy and correct handling... See more

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Service

Reviewers mention positive feedback about service. Many customers praise the fast service and turnaround,... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the competitive and fair pricing, with some... See more

Based on these reviews

Rated 3 out of 5 stars

Have ordered from SnusDirect a few times now. Often quite pleased however sometimes not so much. A few times they’ve either gotten parts of the order wrong, or substituted if out of stock however the... See more

Company replied

Rated 3 out of 5 stars

SnusDirect was great, but I never got my product because UPS in Costa Rica, acting on behalf of CR Customs, wouldn't let it through without a lot of paperwork, time, and money. Not worth it so I ab... See more

Company replied

Rated 5 out of 5 stars

I love that I can upload my prescription and then it will be attached to my order so no issues with Australian customs (known to be trigger happy). This time I tried the 77 Ice Mint, highly recomm... See more

Company replied

Rated 5 out of 5 stars

Great customer feedback and helpful in every way. I have had some issues with delivery's to Australia and was supported all the way through. In Australia we need a prescription for nicotine pou... See more

Company replied


Company details

  1. Tobacco Shop

About Snusdirect

Written by the company


Fast and cheap deliveries of fresh Swedish Snus. Order online at Snusdirect.com and it will be delivered to your front door within a few days.


www.SnusDirect.com
Don’t forget to add us on Instagram!
@snusdirectcom

Contact info

3.9

Great

TrustScore 4 out of 5

9K reviews

5-star
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Rated 5 out of 5 stars

Fast and easy delivery

Fast and easy delivery - and quick. I recommended to a friend!

January 13, 2026
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Reply from Snusdirect

We’re glad you’re happy with our fast and easy delivery, and we really appreciate you recommending us to a friend!

Rated 5 out of 5 stars

Thanks for speedy and correct order…

Thanks for speedy and correct order handling - all the way Down Under! Lundgrens Dark is the absolute best white alternative when tobacco is heavily taxed into Australia

Greatful for your service and pricing is reasonable

January 7, 2026
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Reply from Snusdirect

We’re thrilled to hear that you’re happy with our service, pricing, and Lundgrens Dark. It means a lot to us that our products reach all the way down to Australia safely.

Rated 5 out of 5 stars

Great service

Great service, arrived on the other side of the world quicker than expected.

January 13, 2026
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Reply from Snusdirect

We’re glad to hear your order arrived faster than expected, even all the way across the world!

Rated 5 out of 5 stars

Always a fantastic helpful company

Always a fantastic helpful company. Will continue to give you my money if you continue to give the great service you always give.

January 5, 2026
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Reply from Snusdirect

Thank you so much for your kind words!

Rated 5 out of 5 stars

Great

Good, reliable products

January 2, 2026
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Reply from Snusdirect

Thanks for the review!

Rated 5 out of 5 stars

Was happy to receive my package

Was happy to receive my package, albiet a tad bit later than expected, but customer service was so kind and helpful in explaining the process to me, so I've gotta give it up for them. Very happy with my shipment and have more on the way 🙏

January 8, 2026
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Reply from Snusdirect

Thank you so much for your kind words! We’re glad your package arrived safely, even if a bit later than expected, and that our customer service could help. We really appreciate your support and look forward to sending your next order!

Rated 5 out of 5 stars

Quick dispatch

Quick dispatch

January 7, 2026
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Reply from Snusdirect

Thank you! We’re glad you’re happy with the fast dispatch.

Rated 5 out of 5 stars

Great service

January 7, 2026
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Reply from Snusdirect

Thank you! We’re glad you’re satisfied with our service.

Rated 5 out of 5 stars

Delivered on time

They even send abroad thats nice

December 1, 2025
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Reply from Snusdirect

Glad you noticed! Yes, we’re happy to deliver internationally too.

Rated 5 out of 5 stars

Great

Great! Good prices and ships to Canada (low strength). Highly recommend

December 29, 2025
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Reply from Snusdirect

Thank you for your feedback!

Rated 5 out of 5 stars

Pouches

Great shopping experience but wasn’t able to get many of the mgs above 4 due to Canada policies:(

January 2, 2026
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Reply from Snusdirect

Thank you for your review! We hope to be able to ship more products soon!

Rated 5 out of 5 stars

Fast shipping

Fast shipping , amazing products!

January 2, 2026
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Reply from Snusdirect

Thank you very much for your review and the 5 stars – much appreciated!

Rated 5 out of 5 stars

Trust

I always get what I ordered and they have a great range

December 30, 2025
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Reply from Snusdirect

Thank you so much for your kind words! We’re glad to hear that you always get what you ordered and enjoy our range.

Rated 4 out of 5 stars

My order did not arrive yet.

I got some problems getting my order's delivery.
I hope these are rectified by now by the support service and it will soon arrive.

December 30, 2025
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Reply from Snusdirect

Hello! I see that you have been in contact with us, and it has been resolved :)

Rated 1 out of 5 stars

Nothing has shown up

Nothing has shown up. Payed the customs fee two weeks ago and nothing has come.

December 29, 2025
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Reply from Snusdirect

Hello! According to the tracking the parcel is Awaiting collection by the consignee since the 19th of January. Should you have further questions please contact our customer support!

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