Snusdirect Reviews 

8,347
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 463 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping times, consistently reasonable prices, and the extensive selection of quality smokeless products available on the webshop. Consumers consistently appreciate the secure packaging, responsive communication, and the simple, seamless process of placing online orders without encountering any major complications. However, some people mentioned frustrating issues with delivery delays, extended transit times, and poor handling caused by the external courier service. A few reviewers also noted occasional problems with missing tracking updates, unresponsive customer support, or damaged packaging during international transit.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, highlighting consistently fast shipping times and... See more

Product

Reviewers mention positive feedback about product quality and variety, highlighting the wide range of... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of highly... See more

Price

Reviewers highlight positive aspects of price, noting that costs are fair, very reasonable, and often cheaper... See more

Quality

People report positive experiences with quality, highlighting that items consistently arrive in great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You will always get a fair price. Regarding the free shipping within, it's even a good price. As this might be the most important aspect for most people, I really want to praise again the fabulou... See more

Company replied

Rated 5 out of 5 stars

I placed the order quickly, and I can say it arrived super fast. Ordered on Saturday, and it was already in Lithuania by Tuesday. All products arrived intact, within their expiration dates, and the gi... See more

Company replied

Rated 5 out of 5 stars

Product was ordered on Jan 9th and dispatched within 24-48 hours. Then UPS took 4 working days for delivery to Lux. Product was received as ordered. Pretty smooth experience. Will order again. Hope th... See more

Company replied

Rated 5 out of 5 stars

quick to send, quality of products is the same as the shelves (some good, some old, really depends on the brand and how much gets moved) but oackaging is pristine

Company replied


Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Buy tobacco free snus and nicotine pouches on Snusdirect.eu. Secure payments. Fast deliveries and good prices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

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4.4

All reviews

(8,347)

1,110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I just completed the 3rd large order

I just completed the 3rd large order. Delivery is fast, customer service is great.
Price is, as I check through other shops sometimes, always the best.

March 3, 2026
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Reply from Snusdirect

Thank you for your feedback!

Rated 1 out of 5 stars
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Reply from Snusdirect

Please contact our customer service directly so they can assist you with the delivery and tracking of your order.

Rated 5 out of 5 stars

All easy

All easy , good delivery

February 25, 2026
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Reply from Snusdirect

Thank you for your kind words! We’re glad you’re happy with our service.

Rated 5 out of 5 stars

Good service

February 25, 2026
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Reply from Snusdirect

Thank you for your kind words! We’re glad you’re happy with our service.

Rated 5 out of 5 stars

A pleasure as always

A pleasure as always. Even having a problem with the transport company I would keep on buying from them. Customer support was helpful and easygoing.

January 7, 2026
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Reply from Snusdirect

Thank you for your kind review!

Rated 2 out of 5 stars

I ordered an Item that was available in…

I ordered an Item that was available in the website but later I received an email saying the itme is not available and I have to change the items I chose. The delivery of items took more than 5 days and although I ordered more above 40 items I guess I still paid for the delivery costs...

February 20, 2026
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Reply from Snusdirect

Thank you for your review! We are sorry for the delay regarding the low stock product. Please contact our customer support so we can help you further regarding the delivery time!

Rated 5 out of 5 stars

I always get a high level of good…

I always get a high level of good service and it's always better than expected

February 25, 2026
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Reply from Snusdirect

Thank you! We’re thrilled to hear that our service consistently exceeds your expectations

Rated 5 out of 5 stars

Fast delivery and fair prices

Fast delivery and fair prices, will order again

February 18, 2026
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Reply from Snusdirect

Thank you! We’re glad you’re happy with our fast delivery and fair prices. We look forward to your next order!

Rated 5 out of 5 stars

Positive experience

Good goods fast delibery

February 25, 2026
Snusdirect logo

Reply from Snusdirect

Thank you! We’re glad you’re happy with the products and our fast delivery.

Rated 5 out of 5 stars

delivery was on time

delivery was on time. I'm glad that I order in this website, but unfortunately snusdirect do not delivery anymore to Latvia.....

January 26, 2026
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Reply from Snusdirect

Thank you for your feedback! We’re glad you were happy with the delivery. We hope to be able to ship to Latvia again in the future.

Rated 5 out of 5 stars

excellent communication

excellent communication, and really express delivery. I am satisfied.

February 17, 2026
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Reply from Snusdirect

Thank you! We’re glad you’re satisfied with our communication and fast delivery

Rated 5 out of 5 stars

Easy to Handle

Easy to Order. Fast Delivery to Germany.

February 23, 2026
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Reply from Snusdirect

Thank you We’re glad you found ordering easy and that the delivery to Germany was fast

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