Snusdirect Reviews 

8,347
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 463 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping times, consistently reasonable prices, and the extensive selection of quality smokeless products available on the webshop. Consumers consistently appreciate the secure packaging, responsive communication, and the simple, seamless process of placing online orders without encountering any major complications. However, some people mentioned frustrating issues with delivery delays, extended transit times, and poor handling caused by the external courier service. A few reviewers also noted occasional problems with missing tracking updates, unresponsive customer support, or damaged packaging during international transit.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, highlighting consistently fast shipping times and... See more

Product

Reviewers mention positive feedback about product quality and variety, highlighting the wide range of... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of highly... See more

Price

Reviewers highlight positive aspects of price, noting that costs are fair, very reasonable, and often cheaper... See more

Quality

People report positive experiences with quality, highlighting that items consistently arrive in great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You will always get a fair price. Regarding the free shipping within, it's even a good price. As this might be the most important aspect for most people, I really want to praise again the fabulou... See more

Company replied

Rated 5 out of 5 stars

I placed the order quickly, and I can say it arrived super fast. Ordered on Saturday, and it was already in Lithuania by Tuesday. All products arrived intact, within their expiration dates, and the gi... See more

Company replied

Rated 5 out of 5 stars

Product was ordered on Jan 9th and dispatched within 24-48 hours. Then UPS took 4 working days for delivery to Lux. Product was received as ordered. Pretty smooth experience. Will order again. Hope th... See more

Company replied

Rated 5 out of 5 stars

quick to send, quality of products is the same as the shelves (some good, some old, really depends on the brand and how much gets moved) but oackaging is pristine

Company replied


Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Buy tobacco free snus and nicotine pouches on Snusdirect.eu. Secure payments. Fast deliveries and good prices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

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4.4

All reviews

(8,347)

1,110 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor Customer Service and Product damaged

Ordered wrong size, no reaction to my Mail.

Edit: After my Rating on Trust Pilot the answer came quickly. But they can’t help me they said, even if the Package Wasn’t opened. I will order elsewhere in the future.

Edit 2: I opened now one of the snus box and some of the pouches are Open. The contents are scattered throughout the package which is just annoying.

February 12, 2026
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Reply from Snusdirect

Hello,

we have not received any email from you. Please send your message to help@snusdirect.eu

Best regards,

Elise
Snusdirect.eu

Rated 5 out of 5 stars

Great customer care

I have made quite a few purchases, and every time everything was perfect and on time. The delivery is honestly super fast.
Great customer service with my latest purchase, probably the reason I'll order again.

February 17, 2026
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Reply from Snusdirect

Thank you for your kind words! We're thrilled to hear you're happy with our service and delivery. Looking forward to your next order!

Rated 5 out of 5 stars

Great service and quick delivery

Got an email with a special discount code, placed the order, got the discount and a couple of free products. Order confirmation was emailed and the product was shipped and received within 4 days awesome service.

February 11, 2026
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Reply from Snusdirect

Thank you for your feedback! We're glad you enjoyed the discount, free products, and fast delivery!

Rated 4 out of 5 stars

Quick delivery but stock issues

I am a frequent Klint Polar Mint buyer. Delivery was quick but recently the Klint Polar mint cans have been running out of stock very often. I hope restocking is done more often

February 11, 2026
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Reply from Snusdirect

Thank you for your feedback and for being a loyal Klint Polar Mint customer! We appreciate your support and are working to restock it as quickly and regularly as possible.

Rated 1 out of 5 stars

I am writing to share some feedback…

I am writing to share some feedback regarding my recent order and my overall experience with your store.
1. Packaging Quality: I ordered 10 cans, which I expected to arrive as a single, factory-sealed roll. Instead, the outer wrapping was completely torn, and the cans were scattered loosely inside the shipping box. It looked very unprofessional and poorly handled. Is there a reason why 10-can orders aren’t shipped in their original sealed packaging to ensure they stay organized and protected?
2. Bulk Options & Discounts: I noticed that there is no specific option or discount for a 20-can order. My monthly consumption is approximately 13–15 cans, so a 20-can bundle (two rolls) would be the perfect 1.5-month supply for me. Currently, the jump from 10 to 30 cans is inconvenient. Adding a 20-can option with a corresponding discount would be much more practical for regular customers.
3. Product Variety: Compared to other retailers, your current selection is quite limited. Many popular items found elsewhere are missing from your stock. It is much more convenient for a customer to be able to buy everything they need in a single order, rather than having to shop across multiple websites.
I hope you find this feedback helpful for improving your service. I look forward to seeing these improvements in the future.

February 9, 2026
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Reply from Snusdirect

Thank you for your feedback! We will share it with our product and logistics team! Regarding the torn package please send an image to our customer support, especially if there might be an order in the future were some cans are missing. This seems more like the parcel got damaged in transit and we would like to investigate further.

Rated 5 out of 5 stars

Good

Good catalogue, excellent products, easy to buy, good price and quick shipment

February 9, 2026
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Reply from Snusdirect

Thank you for your review!

Rated 5 out of 5 stars

Great service

Great service, better than I expected. Amazingly quick on the way.

February 4, 2026
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Reply from Snusdirect

Thank you! We’re thrilled to hear you’re happy with our service and fast delivery.

Rated 5 out of 5 stars

Im using Snusdirect years great team…

Im using Snusdirect years great team and 5 stars 🌟 I've recommended many customers .its a,pity I can't get real snus .Great company

February 11, 2026
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Reply from Snusdirect

Thank you so much for your kind words and for recommending us!
We’re glad you’ve enjoyed our service over the years. We appreciate your feedback about real snus and will keep it in mind.

Rated 5 out of 5 stars

Really simple and easy order

Really simple and easy order. And it arrived in less than a week. I was not at home during the delivery so they left it as a UPS check point. The check point was only a 10 minute walk from my house and the pick was super easy. I would highly recommend I felt really safe ordering from them and they kept me informed through the whole shipping process. I will definitely order again

February 4, 2026
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Reply from Snusdirect

Thank you so much for your kind words! We’re thrilled to hear that you found the ordering process simple and the delivery convenient.
We’re glad you felt safe and well-informed throughout the shipping process.

Rated 5 out of 5 stars

Fast delivery

Fast delivery! Great product

February 4, 2026
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Reply from Snusdirect

Thank you! We’re glad you enjoyed the fast delivery!

Rated 5 out of 5 stars

Very fast delivery

Only 2 days delivery to Lissabon. That is impressive

February 3, 2026
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Reply from Snusdirect

We’re happy to hear you enjoyed our 2-day delivery service!

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