Snvinyl Reviews 325

I have been waiting for the discs for several months. does not respond to messages. the discs have been paid for. save your nerves and buy the records somewhere else.

I can only concur with many of the reviews and experiences listed on trustpilot.

I ordered several MFSL / UHQR vinyl recordings at an order value of over £1600. As they were ordered ahead of release, I expected a delay. However, once it became apparent that other vendors had the items in stock, I asked SN Vinyl for an update.

Initially, the owner was on holiday. Then, after querying again, I received a "tracking number to follow" message. Then nothing.

The info@snvinyl email address on the website was no longer working, nor another email address listed on the website. The mobile numbers were also not connected.

Fortunately, I was able to challenge through the credit card company and get full refund. DO NOT pay SN Vinyl by bank transfer as you will be left high and dry. They are also known to local trading standards in South Lanarkshire.

Forget the few quid cheaper advertised on SN Vinyl, save yourself the pain, stress and time and order elsewhere

I ordered an item. After 3 weeks i contacted them. No reply. After 3 emails they wrote back with 4 words.l: in stock and shipping.
After 2 weeks still not arrived.
Scamming company.
Money gone.
Be careful with this company.

An open message to Scott Nagel of SNVinyl.

If you are a one man operation as reported on the various review sites of your business you should seriously consider employing another person to assist you in catching up on your (many) outstanding orders. This would also allow time to respond properly to customer queries and complaints and may allow you to answer your telephone and deal with email enquiries properly and in a timely manner.

Also as a one man operation I do find it strange that you do seem to focus a lot of your energies on advertising product on Facebook - which is very surprising as you don’t have time to fulfil orders and deal with customers. Perhaps it is time for a refocus of your business priorities - which is of course your customers.

You never know your current trip advisor rating and other reviews may then start to improve.

So sad. I don’t think this guy is a crook but he is disorganised, abrupt, rude and doesn’t a flying toss for the people who place orders with him. I wish I’d known this way back when I first got involved. He’ll tell you that things have been sent (maybe they have), but won’t give you the tracking number he claims to have and then, when they don’t show up, unilaterally refunds what you paid - minus the money he won’t prove he spent on shipping. He had my cash for 6 months. Customers, it seems, are inconvenient. So, while he prevents you contacting the Post Office as you don’t have a tracking number, he won’t engage with them either to see how they messed up (if indeed they did) and leaves you out of pocket. If this mess wasn’t down to him, why won’t he help get to the bottom things? This guy (Scott? Alex? Who knows!) is more trouble than he’s worth because he doesn’t take time to engage with customers - and certainly not in full sentences! He’s only interested in his own problems, not yours. Steer clear.

Ordered 2 LP’s on 1st May. Waited for 5 weeks then queried what happened to my order. Got a reply saying records in the post and they arrived today. Service is very slow but the records arrived in the best packaging I’ve ever seen. I think communication could be greatly improved but I eventually received my order and I’m happy with the outcome. Packaging deserves 5* but service 2* so I compromised at 3.

I'm afraid I have to agree with most others who have written reviews about this company. I ordered a specific stylus of nearly £100, payment was taken immediately, but I had to phone Mr Nangle two weeks later to find out what was happening. He told me he runs a one-man business but he agreed to put it in the post straightaway. Ten days later, still nothing. I phoned, then emailed and got an apology and he said that he'd put the item in the post - and indeed, it arrived several days later, a month after ordering it.
I must say, it was neatly packed, no issues there. Happily Mr Nangle sent me the correct item and it's working very well - great sound!
My general advice would be: if you do business with this guy, be aware that he seems to be disorganised. You need to stay on top of it to get what you ordered.

How I wish I had read the reviews on Trust Pilot before parting with my money to this scammer. Ordered a D12GX stylus, paid on 29th April 2023. Have never received so much as an acknowledgment of my order and no replies to my repeated emails requesting a refund. It's now 4th June 2023 and I am simply out of pocket to the tune of £171.00. Do not place any orders with this con man it will only lead to frustration and the loss of your money. I don't understand how is still allowed to trade, judging from the other reviews, this is outright theft plain and simple.

Eye-wateringly bad outfit, unfit to retail. Avoid. He is a one-man, home-based retailer with few high value items in stock, appalling levels of communication and a distain for customer respect and service.
I ordered a Stanton Shibata stylus on 8th March 2023, paid £163 in full on 10.3.23. No delivery or updates until 24 April. He said that it was out of stock, on back order from Japan and some self-pitiful claims that he was working long shifts. He offered a refund. I duly gave bank details. Still no refund. It is now June 2nd 2023. No stylus, no refund. No replies to emails, and if I text number 07508616095, the reply is gibberish texts attempting to say "do not text, email only".
We are now at stalemate, awaiting his response to a failure to provide goods demand recently served by Hamilton Sherrif Court.
I join the chorus of let-down, out of pocket and disappointed customers who review him: "Avoid Scott Nangle and Snvinyl at your own risk."

Appalling. Waiting over 2 weeks for items supposedly in stock. No replies. I don’t expect them to arrive. I looked back over my previous purchases and also discovered one that was never delivered last summer (more fool me for not noticing it then).

This is a scam. I placed 5 orders and he claimed he was unable to see them due to me having 5 accounts. I never opened any accounts. I got some vinyl but by no means all. When i wrote to him about an order of several hundred £s he went silent. DO NOT MAKE THE MISTAKE I DID

Item ordered and paid for including shipping costs. After a few weeks no item. Contacted Scott Nangle of SNVINYL and he gave me a sob story that he had years of backlogged orders to work through, three pallets full. Agreed to give him more time and after another few weeks asked about my order. He told me a tracking would follow that week but nothing. Emailed him a couple of weeks later to be told the item was sent 'several weeks ago'. Asked for the tracking number as promised but no response, when I pressed him on this he responded by saying refund sent. Advised him I wanted the item to be replaced and not a refund but he told me the refund had already been sent. This nonsense went on for weeks without any refund being sent and eventually had to get my bank to retrieve it. He's an absolute con man and a liar. He still contacts me with random brief emails with bizzarre excuses. Save yourself the hassle of dealing with this weirdo and go elsewhere.

Stay away from this company, the reviews are all true. Faulty item received after a delay of 2 weeks (first sign). Goods returned and one month later no sign of a refund (I bought elsewhere so a replacement item was not required). Emails are ignored, phone calls to mobile are ignored, calls to the houseline normally answered by Scott Nangles wife are either cut off or Scott is at the post office, away for 7 days or any other excuse you care to think of. Totally awefull communication, business practices and ethics. Stay away....you have been warned....and under no circumstances pay by bank transfer as you will need every bit of protection you can get.

Placed order and paid by BACS as requested….waited….chased ‘one man shop, processing order’…..waited….chased ‘back order processing next week’. One month on no goods and no refund as promised. Avoid and check reviews before parting with your money.

Great communication. After several delays by the record company Scott pulled pulled through - top man!
I will definitely use SNvynil again.

Most strange operation. Ordered a few things paid for them and in an email commented on all his recent negative reactions. Was told should not believe everything one reads. Out of the blue receive a refund, not asked for, and from then no communication.
So signed up with different email adderess ordered an LP but money has not been taken and again no communication. I think all the stuff on his site about this ,that and the other being in stock is a load of cobblers.
Who knows what is going on, frankly now I do not care.

I wish I had read the reviews for snvinyl on this website (and many others) before I placed an order. Sadly, I have to add yet another 1 star review for this shambles of a company, and disappointingly it would seem that my experience is far from unusual. If I could award 0 stars I would. LPs apparently in stock according to the website, so I duly ordered, but they never appeared. Lots of excuses regarding the non appearance of records over three weeks, promises of tracking numbers, rudely written one line or word email responses when asking for an ETA. How hard can it be to pack up and send out items that you advertise as being in stock and for sale to a customer who has paid for them? If this is not possible, what about polite customer interaction, possibly even an apology? Clearly these complex tasks are more difficult than they appear, even though almost all other traders manage to accomplish them with ease, but I'm not sure that the owner is all there. Thank goodness for credit cards and chargeback. I would strongly urge anyone thinking of placing an order, not to, don't be tempted, save yourself from annoyance and order from a proper shop that values its customers instead. Based upon my experience, I can only assume that the 5 star reviews are some sort of odd attempt at humour or they are simply fake reviews.

I have bought a few things from SN in the past sometimes very slow some times took an order when the item was not in stock. I always received the item or a refund. Alas something seems to have happened .they are still advertising, still claiming to have stock. I purchased something and went through the unusual process of paying for it. However ever since that point it has been total silence can not contact by phone or email. When I searched the web for info it seems the company has closed down but they are still taking money. I hope I am wrong and I get my record. I think you should maybe hold of from sending money

terrible, my vinyl was damaged and he refused to pay for return postage or to refund, horrible person to deal with

Pre ordered a record summer of 2022. Record was released, an invoice was sent and paid for on the same day of 19/12/22 for £ 143.50.
Zero communication but my money was accepted.
31/12/22 sent an email requesting communication on my order.
After waiting a reasonable period of time over the festive season I sent email on 07/01/23 asking for some communication as to my item that was paid for.
Zero response followed that email, again.
Sent a further email on 13/01/23.
Again zero response.
Noticed his Roger Waters 45 rpm x4 record set of ‘Amused to death’ was still on sale for £ 144.00
My previous item from this character took a similar twist, I had to send email to chase up on my item.
My next email to him will be on 16/01/23 a notification of my attempt to get a refund from VISA and will no longer accept any dealings with this guy. Untrustworthy so AVOID THIS PERSON.