80% Goose Down Pillows Reviews

Reply from Soak&Sleep

Nov 24, 2023

Hello James,

Thank you for your review and I am sorry to hear you have found your 80% Goose Down Pillow in Medium not to be as soft as you were hoping.

We've listened to customer feedback and appreciate how difficult it can be to choose the right pillow, so have made enhancements to our website to help with this.

We have launched our Pillow Finder - a tool that helps you find the perfect pillow.

If we can provide any further advice, please reach out to our Customer Service Team via the Contact Us page on our site.

Kind regards,

Alex
Customer Service ManagerRead more

Reply from Soak&Sleep

Dec 4, 2023

Hello Amber,

Thank you for your review and I am very sorry to hear this.

I can see that my colleague, Vicky has been investigating your return and the refund has now been processed in full.

If we can help at all in the future, please reach out to our Customer Service Team.

Kind regards,
Alex
Customer Service ManagerRead more

Reply from Soak&Sleep

Dec 4, 2023

Hello Justin,

Thank you for your review and I am very sorry for the delay in my reply.

I can see that we were waiting for the new stock to arrive and your order has since been delivered.

If we can help at all in the future, please reach out to our Customer Service Team.

Kind regards,

Alex
Customer Service ManagerRead more

Reply from Soak&Sleep

Nov 24, 2023

Hello Michelle,

Thank you for your feedback.

I can confirm that as this pillow has a natural fill, on opening, this will have a scent which will dissipate with airing and use.

We recommend airing for 24 hours before use to allow the scent to reduce and to ensure the pillow reaches its maximum support height.

Kind regards,
Alex
Customer Service ManagerRead more