Social Stories Club Reviews 

109
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great choice for put together yourself treats. Recipient loved them! Have bought numerous times before and will do so again. Despite moving warehouse so warned re delays order was packed and posted on... See more

Rated 5 out of 5 stars

Placed my order and forgot to change address to recipients ! Sent an email asking if address could be changed, got a quick response (not often you do these days) saying this was not an issue. My re... See more

Rated 5 out of 5 stars

Very happy with being able to send an ethical gift box . It makes a change from flowers which are expensive and you cant eat them! I've sent two different ones and I like being able to choose what to... See more

Company replied

Rated 5 out of 5 stars

It was very easy to order from the other side of the world and the communication was great. I loved receiving an email very soon after placing the order, simply to check on the address and details. It... See more

Company replied

Company details

  1. Corporate Gift Supplier
  2. Gift Shop

Written by the company

Social Stories Club creates the most impactful corporate gifts, building personal relationships, uniting teams, and cultivating a culture of sustainability. You can gift sustainable gift hampers which are filled with social enterprise products such as warming teas educating girls in tea-growing regions and beautifully smelling soap empowering individuals with disabilities. In all our gifts, we include a story booklet that shares the social stories behind the products so the recipient can read about the incredible transformation of communities. To further our impact, we offer 100% carbon-neutral delivery, create job opportunities for individuals with barriers to employment, and pay the Living Wage. To date, corporates like yours have helped us create over 6,500 hours of employment for individuals with barriers to employment and invest over £500,000 into social enterprises.


Contact info

4.9

Excellent

TrustScore 5 out of 5

109 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(109)

17 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great choice for put together yourself treats. Recipient loved them! Have bought numerous times before and will do so again. Despite moving warehouse so warned re delays order was packed and posted on day. Highly recommend and a real win win.

May 7, 2025
Rated 4 out of 5 stars

Flexible and Fun

I love the 'Construct your own gift box' facility because it's so flexible and I find chosing a bespoke combination of gifts fun. The drop down system that adjusts with each choice is seamless.

December 4, 2024
Rated 5 out of 5 stars

Fabulous Customer Service …

Placed my order and forgot to change address to recipients ! Sent an email asking if address could be changed, got a quick response (not often you do these days) saying this was not an issue.
My recipient received their gift and were really happy with it. So thank you Social Stories Club.

November 12, 2024
Rated 5 out of 5 stars

Super fast service

Super fast service. Arrived next day even though I'd paid for standard delivery. Recipient was very chuffed with the contents and felt like she'd received a hug in the post.

October 3, 2024
Rated 5 out of 5 stars

When you want to treat a loved one....

Great service!
Ordered this for someone who needed a hug and cheering up but was hundreds of miles away...
Arrived very quickly and well packaged. The "Hug in a box" was the perfect gift - the selection and quality of items in the box is very good and was very much appreciated by the recipient.

September 9, 2024
Social Stories Club logo

Reply from Social Stories Club

Dear Ian,
Thank you so much for your kind 5-star review! We’re thrilled to hear that our gift box helped brighten someone's day. We're delighted that both the speedy delivery and the quality of the items met your expectations, and it’s wonderful to know the recipient appreciated it.
Your support means a lot to us, and we look forward to serving you again in the future.
Best wishes,
Social Stories Club

Rated 5 out of 5 stars

Delightful alternative to flowers…

Delightful alternative to flowers (produced unethically in many cases).

August 30, 2024
Social Stories Club logo

Reply from Social Stories Club

Hello Helen,
We’re so glad to hear that our gift box made a great alternative to flowers. It’s lovely knowing that you appreciated the sustainability aspect of our gifts. Thanks for choosing our social enterprise, and for taking the time to leave such a positive review. We’re here if you ever need more thoughtful gifts in the future!
Kind regards,
Social Stories Club

Rated 5 out of 5 stars

A very impressed and happy customer

I ordered the 12 piece hamper for a friend”s birthday. When it arrived I was amazed at the hamper basket before I even looked inside. It is beautiful and is really good quality strong material, very impressive looking,
The contents are all very well presented and it’s lovely to have an understanding of where the products come from.
It makes the absolutely perfect gift for someone that has everything and is interested in substantial products, as well as loves his food !
I did also ordered hand made soap and a candle as thought that was a lovely touch.
It’s was a great idea to be able to pick the amount of products and choose from a menu as that suits all different tastes.

May 24, 2024
Social Stories Club logo

Reply from Social Stories Club

Hi Caroline,
Thank you so much for your wonderful review! We’re very pleased to hear that you were impressed by our gift hamper. It’s fantastic to know you appreciated both the quality of the hamper itself and the story behind each product. We have made it very important to share as many social stories as possible. Your kind words mean a lot to us, and we hope to have the opportunity to serve you again soon!
Best wishes,
Social Stories Club

Rated 1 out of 5 stars

Waste of time and energy.

Terrible experience with these people.
Spent a lot of time selecting items for a hamper. Upgraded postage to 1-2 day delivery.
Almost a week later and received nothing so chased the company. They replied saying they're closed for a number of weeks.
Absolutely no notification received to make this clear.
Waste of time, energy and money.
Want to give a special social enterprise gift this week but left high and dry now.
These sorts of company's give social enterprises a bad name. Will never use again.

April 29, 2024
Unprompted review
Social Stories Club logo

Reply from Social Stories Club

Hello Christina,
Thank you for your review. I completely understand that you are frustrated. We have had information on our website about our website closure. We added this information 13 days before you had placed your order and we still have this information up: at the top of all the pages on our website and on the delivery page. This information would be seen when choosing the gift.
As a small social enterprise, we work extremely hard to provide excellent customer service as seen by reviews provided by our customers with 4.72/5 stars on Yotpo and 4.7/5 on Trustpilot. We continue to find ways to better serve our customers and we will look at what we could have done to better inform those placing orders. As an immediate solution, we refunded the order 20 minutes after you had made the request.

Rated 5 out of 5 stars

Efficient website easy to use from…

Efficient website easy to use from another continent and the products have been very well received by the recipients.

March 11, 2024
Social Stories Club logo

Reply from Social Stories Club

Hi Heather,
Thank you for your feedback! We’re delighted to hear that you found our website easy to use and that the recipients enjoyed the gifts. We really appreciate your support and look forward to helping you in the future!
Best wishes,
Social Stories Club

Rated 5 out of 5 stars

Great initiative and great service

It was very easy to order from the other side of the world and the communication was great. I loved receiving an email very soon after placing the order, simply to check on the address and details. It felt like a nice personal touch. And the hamper, with the back stories of each product, was a great hit with the recipient which was lovely to hear. It's a truly wonderful initiative and I love being able to support such a great social enterprise.

January 29, 2024
Social Stories Club logo

Reply from Social Stories Club

Hi Stephanie,
Thank you so much for your thoughtful review! We're delighted to hear that ordering from abroad was a smooth experience for you. It’s wonderful to know that the recipient enjoyed the hamper and appreciated the stories behind the products – that's exactly the kind of impact we hope to create.
Your kind words about supporting our social enterprise mean the world to us. We’re truly grateful for your support and look forward to helping you in the future!
Best wishes,
Social Stories Club

Rated 5 out of 5 stars

Always a brilliant local and…

Always a brilliant local and sustainable company and great customer service

Thank you again Team. Xxx

January 17, 2024
Social Stories Club logo

Reply from Social Stories Club

Hi Juli,
Thank you for your kind words! We’re so pleased to hear that you appreciate our commitment to being local and sustainable. Your support means the world to us, and we look forward to serving you again soon!
Best wishes,
Social Stories Club

Rated 5 out of 5 stars

Beautiful gift.

Great choice of items for hamper and lovely packaging. Easy website to navigate and very prompt delivery.

January 8, 2024
Social Stories Club logo

Reply from Social Stories Club

Dear Michelle,
Thank you so much for your kind review! We're delighted that you were happy with the selection of items in your hamper and the lovely packaging. It’s wonderful to hear that you found our website user-friendly and the delivery prompt. We truly appreciate your feedback and look forward to the opportunity to serve you again!
Best regards,
Social Stories Club

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look