Really nice hamper, nice design & plenty of room includes really nice glasses cutlery bottle opener glasses etc really impressed packed & presented well. Really fast delivery & updates cannot wait t... See more
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See what reviewers are saying
I ordered a hamper as a Christmas present for my parents, the hamper arrived, presented beautifully. Unfortunately, although everything was well packaged, it was damaged in transit. I sent an email... See more
Company replied
Delighted with every aspect of this hamper ! Starting with a quality wicker basket with belt straps & the contents inside protected by plenty of straw, wonderful packing & presentation. Whoeve... See more
Company replied
Beautiful product ranges to choose from the North East of England from independent producers. We purchased the picnic basket for a friends wedding, which was beautifully presented and went down a trea... See more
Company details
Information provided by various external sources
Heather and Bale design and create luxury gift hampers using products sourced from local independent artisan food and drink producers.
Contact info
Studley Drive, NE65 9JT, Northumberland, United Kingdom
- 01670 719 320
- hello@heatherandbale.co.uk
- heatherandbale.co.uk
4.9
Excellent
106 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
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Very good quality
Very good quality. Quick response on WhatsApp. Very happy with my experience.
March 12, 2026
Reply from Heather & Bale
Thank you so much for your kind review! We’re delighted to hear that you are pleased with the quality of your hamper and found our WhatsApp support helpful.
We really appreciate you taking the time to share your experience.
The Heather & Bale Team
Best hamper & delivery experience
Really nice hamper, nice design & plenty of room includes really nice glasses cutlery bottle opener glasses etc really impressed packed & presented well.
Really fast delivery & updates cannot wait to use this once the weather improves I definitely recommend this site money well spent & worth it ✨✨✨✨✨
Thank you
March 17, 2026
Reply from Heather & Bale
Thank you so much for such a wonderful review! We’re delighted to hear how pleased you are with the hamper.
We hope you enjoy using it when the weather improves, and for many more summers to come. It sounds like the perfect excuse for a special outing :) Thank you again for your order and your support.
The Heather & Bale Team
Amazing customer service
I accidentally ordered the wrong item (wine cooler not 2 person champagne hamper) and when I contacted the company via their WhatsApp chat, they were so helpful. They exchanged the item and didn't charge my the additional postage costs, kept me informed throughout the process and were generally just very friendly.
January 30, 2026
Reply from Heather & Bale
Thank you for your lovely feedback! We’re delighted we could help with the exchange and make the process simple for you. Keeping our customers informed and supported is so important to us, and we're so pleased you were happy with our service.
Thank you for your help and for working with us throughout the exchange.
Reply from Heather & Bale
Thank you so much for your review! We’re so pleased to know you were happy with our service.
We really appreciate you taking the time to share your experience
Ordering was simple and communication…
Ordering was simple and communication was great, i.e. I wanted to make the hamper an anonymous gift and they emailed and assured me they had done that.
And the hamper was welcomed by the receiver - she loved it!
December 16, 2025
Reply from Heather & Bale
Thank you so much for taking the time to share your experience. We’re so pleased we could help you with your anonymous gifting and reassure you along the way.
Knowing the hamper was so warmly received truly makes our day!
Thank you so much again for choosing Heather and Bale
Beautiful hamper and brilliant customer service
I ordered a hamper as a Christmas present for my parents, the hamper arrived, presented beautifully. Unfortunately, although everything was well packaged, it was damaged in transit.
I sent an email to customer service and got a reply within 2 hours, from Carolyn, the company had closed for Christmas but she said she would be in contact when they were open again. True to her word, Carolyn emailed today and said a replacement would be sent out ASAP, direct to my parents.
My parents said the original hamper looked lovely, I imagine they'll be pleased with the replacement too.
Thank you x
December 29, 2025
Unprompted review
Reply from Heather & Bale
Thank you so much for taking the time to leave such a thoughtful review, and for your patience and understanding while we put things right. We were so disappointed to hear the hamper was damaged in transit, especially so close to Christmas. We are really pleased we were able to arrange a replacement for your parents quickly, so they could enjoy their hamper as it was originally intended. It was incredibly generous of you, and your parents, to remain so positive about the original hamper, and it was truly our pleasure to send a replacement to be received as the first should have been.
Thank you again for choosing Heather & Bale. We hope we can help you again soon :)
The recipients were absolutely…
The recipients were absolutely delighted as was I with the delivery and service.
December 18, 2025
Reply from Heather & Bale
Thank you so much for your lovely review! We’re delighted to hear the recipients were so pleased, and that you were happy with both the delivery and service.
We really appreciate you taking the time to share your experience.
We ordered our hamper
We ordered our hamper, on line from the United States, for a dear friend who lives in Beadnell, a small village in Northumberland UK. It was a completely hassel free experience and the hamper arrived on time as promised...and was very well received...she loved it! I wish all of our Christmas gifting was as easy and successful as this.
December 18, 2025
Reply from Heather & Bale
Thank you so much for your wonderful review. We’re delighted to hear that ordering from overseas was hassle-free, and that your hamper was so well received. It means a great deal to us to know it brought joy to your friend in beautiful Beadnell 😊
Thank you for choosing Heather & Bale for your Christmas gifting. We hope we can help you again soon.
Reply from Heather & Bale
Thank you so much for your lovely review! We’re delighted to hear you were really pleased with your hamper.
We truly appreciate your support and hope we can help you again soon.
I am so pleased with my Fishing Kreel
I am so pleased with my Fishing Kreel. It arrived in perfect condition and exceeded my expectation, very happy customer. Thank you.
October 25, 2025
Reply from Heather & Bale
Thank you so much for your wonderful review! We're delighted to hear your Fishing Creel arrived safely and exceeded your expectations. It means a great deal to us to know you're so happy with it.
Thank you again for taking the time to share your experience!"
The basket is just what I wished for…
The basket is just what I wished for to fill a beautiful hamper with treats personal to a special friend .
Thank you
October 12, 2025
Reply from Heather & Bale
Thank you for your lovely review! We’re so pleased the basket was just what you were looking for. It sounds like a truly thoughtful gift.
We really appreciate you taking the time to share your experience!
After an initial hiccup with the hamper…
After an initial hiccup with the hamper delivery, customer service came through for us in a timely & impressive manner. Thank you :)
September 13, 2025
Reply from Heather & Bale
Thank you so much for your lovely review, and for your patience while we resolved the delivery hiccup.
We’re delighted we could put things right for you, and it’s wonderful to know you were happy with our customer service.
We truly appreciate your support!
Very easy to order and very Quick…
Very easy to order and very Quick delivery. Also I was informed about the status of the order and delivery
July 23, 2025
Reply from Heather & Bale
Thank you so much for taking the time to share your experience of ordering from us. We're so pleased you found it both easy and efficient :)
We hope it was thoroughly enjoyed, and thank you again for the positive feedback. We really appreciate it!
Went above and beyond to help me with…
Went above and beyond to help me with my order as my original order was not in stock they made me up a beautiful hamper that was better than the original.
Thank you so much to heather and bale, hamper was lovely value for money fast delivery excellent
June 9, 2025
Reply from Heather & Bale
Thank you so much for your lovely review, and for being so understanding throughout. It was a real pleasure to help you find the right hamper, and I’m so pleased to hear you loved it :) I truly hope it was thoroughly enjoyed!
Nice product
Nice product, quickly delivered with good communication. Would definitely use again
May 12, 2025
Reply from Heather & Bale
Thank you for your lovely review! We’re so pleased to hear you were happy with your Luxury Hamper, and our service. We hope it was thoroughly enjoyed :)
We really appreciate you taking the time to share your experience, and we’d be delighted to help again in the future!
Great service
Great service. Arrived right on time no issues and they loved the basket of goodies and wine! Thank you
April 1, 2025
Reply from Heather & Bale
Thank you so much for sharing your experience of our service! We’re thrilled to hear your chosen hamper was so well received and thoroughly enjoyed. We really appreciate you taking the time to leave a review!
Recently ordered a hamper for a friend
Recently ordered a hamper for a friend. Start to finish the experience was very smooth. The option to have a personal note included is appreciated. The hamper /ingredients impressed my friend.
March 12, 2025
Reply from Heather & Bale
Thank you so much for taking the time to share your experience! We're so pleased to hear that everything went smoothly for you, and that your friend was impressed with their whisky hamper. It was such a lovely choice of hamper! Adding a personal touch is so important, and we’re delighted to be able to help you with this element of your gift.
Thank you again :) Your support truly means the world to us!
Great customer service
Great customer service - I could only have the hamper delivered on a specified day - Christmas Eve but this company went out of the way to make sure that this happened and kept me informed.
Hamper was a gift but judging by the reactions of the receipients it was a superb gift containing high quality local foodstuff that was very tasty.
December 14, 2024
Reply from Heather & Bale
Thank you so much for your lovely review! We’re thrilled we could help ensure your hamper arrived on Christmas Eve as planned. It’s our pleasure to go the extra mile for our customers. We’re delighted to hear your recipients enjoyed their thoughtful gift and the high-quality local treats inside.
Your kind words and support mean the world to us!
Well presented and lots of goodies
December 12, 2024
Reply from Heather & Bale
Thank you for your kind review! We're so pleased you loved our presentation and of course, all the tasty goodies inside. It’s wonderful to know we hit the mark.
Thank you so much for your support :)
Excellent product and attentive service.
December 1, 2024
Reply from Heather & Bale
Thank you for taking the time to leave such a great review! We're thrilled you enjoyed our product and our service. We really appreciate the support :)
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