Really nice hamper, nice design & plenty of room includes really nice glasses cutlery bottle opener glasses etc really impressed packed & presented well. Really fast delivery & updates cannot wait t... See more
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See what reviewers are saying
I ordered a hamper as a Christmas present for my parents, the hamper arrived, presented beautifully. Unfortunately, although everything was well packaged, it was damaged in transit. I sent an email... See more
Company replied
Delighted with every aspect of this hamper ! Starting with a quality wicker basket with belt straps & the contents inside protected by plenty of straw, wonderful packing & presentation. Whoeve... See more
Company replied
Beautiful product ranges to choose from the North East of England from independent producers. We purchased the picnic basket for a friends wedding, which was beautifully presented and went down a trea... See more
Company details
Information provided by various external sources
Heather and Bale design and create luxury gift hampers using products sourced from local independent artisan food and drink producers.
Contact info
Studley Drive, NE65 9JT, Northumberland, United Kingdom
- 01670 719 320
- hello@heatherandbale.co.uk
- heatherandbale.co.uk
4.9
Excellent
106 reviews
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Very good customer experience
Very responsive when I contacted them that I had put the wrong shipping address and Carolyn was happy to change it. Parents delighted with hamper. Would highly recommend
February 29, 2024
Delighted with the product
Delighted with the product, but it did not arrive when expected for an anniversary present. Very disappointed
February 16, 2024
Reply from Heather & Bale
Dear Kathleen,
Thank you for taking the time to share your feedback. We're thrilled to hear that you are delighted with the product, though we're sorry to learn about any disappointment regarding the delivery timing, especially for such an important occasion as an anniversary.
To clarify, our next-day delivery service operates from Monday to Friday. As your order was placed on a Friday, the earliest delivery day would typically be the following Monday. We do try to make this as clear as possible during the checkout process. However, in an effort to exceed expectations, DPD attempted to deliver your order a day early on Sunday. We understand the surprise this may have caused given the usual delivery schedule.
Following the initial delivery attempt, we're pleased to note that upon your request, a redelivery was successfully completed on the 22nd. We genuinely appreciate your patience and understanding throughout this process.
Your satisfaction is very important to us, and we're here to ensure a positive experience with our products and services. Should you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you for choosing us for your special occasion, and we hope the gift brings joy despite the initial delivery hiccup.
Warm regards
Laura
Excellent service and communications…
Excellent service and communications from Carolyn. They even sent me a video of the hamper, which was absolutely amazing and the recipient loved it. Thank you!
January 15, 2024
Gift hamper was really well received…
Gift hamper was really well received and arrived quickly.
December 6, 2023
Slight problem with original order
Slight problem with original order - fault of the delivery company - replacement issued with extra items as soon as I brought it to the company’s attention - excellent customer service.
November 22, 2023
Very helpful telephone calls while I…
Very helpful telephone calls while I deliberated over the 4 person picnic basket. I even received short videos helping me see the relative sizes of the options. Looks good too. It is always hard to tell exact shades online.
November 28, 2023
Excellent quick delivery
Excellent quick delivery. Well packaged and good presentation.
November 27, 2023
Simple ordering process
My review relates to the ordering process and communication to date. This was great. I have received communication on goods and services to be provided.
I cannot yet comment on products because thes are to be supplied as a gift prior to the Xmas holiday.
November 15, 2023
I have ordered a trout creel basket for…
I have ordered a trout creel basket for my fly fishing lovely daughter Eve. Full of Northumbrian goodies to enjoy for her in Manchester. The service was first class and I can’t wait to share her treat this Christmas
Colin
November 15, 2023
Exceptional customer service…
Exceptional customer service experience. Great online portal, choice in products and prompt delivery service
November 8, 2023
Although the box had damage on arrival…
Although the box had damage on arrival the hamper inside was so well packaged there was no damage. So heather and bale 1 delivery company 0.
November 5, 2023
Happy customer
Perfect birthday present and brilliant gift set, my brother was thrilled. Excellent customer service, double checking postal address before sending out.
September 26, 2023
Quality product
The fishing basket was well made and of good quality, we were pleased with it. The delivery was prompt and efficient.
September 28, 2023
Lovely experience
Lovely experience, thanks to my guide who helped me choose a perfect gift. I was a little sad that my note (message) was not included on in the card.
September 26, 2023
Reply from Heather & Bale
Hi Winnie, thank you so much for taking the time to leave a review. Carolyn loved helping you to choose the perfect gift for your recipient. We hope it was thoroughly enjoyed. What a shame that your gift message was missed. I'm afraid it doesn't seem to have been included in the order. We hope that we get the opportunity to help you again in the future. Best wishes - Laura
Reply from Heather & Bale
Hi Jenny, thank you for your feedback. We're pleased your recipient enjoyed their delicious gift! :)
First time order
It was a gift so, whilst I haven’t seen the hamper, the reports are very positive. East to order and a first time discount too
September 9, 2023
Reply from Heather & Bale
Hi Henry, thank you for taking the time to leave a review. We really appreciate it.
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