SocialUpgrade Reviews 196

TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

I paid $15 for Facebook likes and they sent it to the wrong social media page and even after sending them the correct link they still never refunded my money. I’m ticked that I paid for somebody else’... See more

Rated 3 out of 5 stars

I've had a pretty good experience. I'm an aspiring hip-hop artist that went from 140 followers to over 2000..but gradually gained over time... the people that follow me isn't necessarily my target aud... See more

Company replied

Rated 5 out of 5 stars

Fast customer care/real live person to help with your questions or concerns Real actual followers wth active account who genuinely want to follow No issues with account being hacked as of ye... See more

Rated 3 out of 5 stars

100 Genuine followers about every 2-3 weeks. Steady growth, but not as fast as expected. Tried the "turbo" option before and had even less follower growth. Tried changing hashtags but kept getting a d... See more

Company replied

Company details

  1. Social Media Agency
  2. Media Company

Information provided by various external sources

Most Instagram marketing services deliver fake likes and fake followers who don’t interact with your account at all. With our genuine and powerful marketing techniques, your Instagram account will get the exposure it needs to get you organic, active followers.


Contact info

2.8

Average

TrustScore 3 out of 5

196 reviews

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Rated 5 out of 5 stars

They've been great

They've been great! I've gotten the results that I want and they actually do what they say they're going to do. There's no fake number stuff going on and they're work has driven my social profile tremendously

March 12, 2018
Unprompted review
Rated 1 out of 5 stars

The customer service is the worst I…

The customer service is the worst I have ever experienced. There is no way to contact a real person. If you want to cancel your subscription you will need to go through your bank. I have received countless generic emails as answers to questions on my account. As a customer I feel extremely disrespected. Some of the emails ask for reviews, so I am following through on their request. Begging your paying customers for reviews is both pathetic and tacky. I’m not impressed. Karma.

March 12, 2018
Unprompted review
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Reply from SocialUpgrade

Thank you for your feedback, Andrew.

We're sorry to hear about your experience. We are typically known for having exceptional customer service and it's disheartening to hear that your experience has been anything less than that.

We ask for reviews and feedback from our clients so that we can continuously make improvements to our service, we certainly do not intend to come across as pathetic or tacky, and we're sorry that you feel that way.

If you want to cancel your subscription, please reach out to one of our growth specialists and we'd be able to help you out - no need to go through your bank, we have real people on standby who are excited to help you achieve exceptional growth or who are capable of making changes to your account, including cancellations.

We look forward to being able to serve you better moving forward.

Rated 4 out of 5 stars

I had to optimize several times to get…

I had to optimize several times to get meaningful results and it is better. It's more effective at gaining followers than garnering likes, but does help. I don't utilize unfollow, I think it's too aggressive of a tactic for me. I like only. All in all it's good, it does work. On the negative side, liking should be gender based, I get way too many wasted likes on the wrong gender. Also, the fact that there is NO DASHBOARD or reporting of any kind (unless you ask for it, then it's very thin data). So to get 5 stars from me, it would need gender and reporting. Otherwise it's expensive, but it does work.

March 12, 2018
Unprompted review
Rated 1 out of 5 stars

the grow is almost inexistent

the grow is almost inexistent
they claim 500 followers per week and you get 100 maximum

March 12, 2018
Unprompted review
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Reply from SocialUpgrade

Thank you for your feedback, Xavier.

We're sorry to hear that your growth has not met your expectations up to this point. The velocity of your growth depends on a variety of factors and we'd be happy to take a closer look at your account and offer some suggestions on where we can improve - there are also multiple ways we can adjust your campaign to further help.

Please note that we do not advertise any claims as to how many followers you will be gaining on a week by week basis given the organic nature of our service, but we do encourage you to reach out to your growth specialist with any questions or concerns and we will be happy to get you back on track!

Rated 5 out of 5 stars

Awesome!!!!

Exactly the support and results what they said they would deliver! Will continue to use them!! 🖤

March 12, 2018
Unprompted review
Rated 1 out of 5 stars

We are only getting fake followers

We are only getting fake followers. I want a refund

March 12, 2018
Unprompted review
SocialUpgrade logo

Reply from SocialUpgrade

We appreciate your feedback, Mz.

Please note that our service uses genuine marketing techniques to deliver organic growth to your account - we do not deliver or use fake followers in your growth whatsoever. Perhaps the "fake" followers you've received are a result of another marketing initiative you're using.

At any rate, we understand your situation and frustration and hope that you find resolution as soon as possible. Please reach out to one of our growth specialists and we'll be happy to take a look at your account for you if your interested in continuing to work with us. They will also be able to cancel your account if you wish.

Thanks again for your business and we look forward to being able to serve you better.

Rated 5 out of 5 stars

They really do a great job of getting…

They really do a great job of getting you real followers that will interact on your page as well as like your photos I’ve had this service now for a month and I’ve really seen serious growth within my account

March 10, 2018
Unprompted review
Rated 4 out of 5 stars

I'm very happy with this service

I'm very happy with the service I'm getting from SocialUpgrade. My account is continuously growing and their customer service is very responsive and helpful.

March 10, 2018
Unprompted review
Rated 3 out of 5 stars

My followers have improved but most of…

My followers have improved but most of the followers have been new accounts, foreign account, and people that have no common interest as me. I wish there was more choices to narrow down a certain audience for followers and to also be able to edit your choices after creating your account.

March 9, 2018
Unprompted review
SocialUpgrade logo

Reply from SocialUpgrade

Thank you for your feedback, Micah.

We're happy to hear that your followers have improved, and we're sorry to hear that some of your new followers do not reflect your intended audience.

Fortunately, there are ways we can improve your targets so that your growth is more focused around the types of users you want following your page. We encourage you to reach out to your growth specialist at hello@socialupgrade.co and we'll be happy to help.

Thanks again for your review and we look forward to continuing to serve you!

Rated 4 out of 5 stars

SocialUpgrade is great

SocialUpgrade is great! I honestly would give them a 5 star if it weren’t for the random liking. They like really creepy old men pictures and I’m a makeup account strictly for business. It’s a little awkward and I get not only unwanted attention and messages because of me basically liking there photos but also my friends and clients seeing me liking these photos. I wish they would fix that and only like relevant things or anything other than random old men 😅 anyways other than that I’m very happy with the service

March 9, 2018
Unprompted review

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