sofabed.com Reviews 209

Crew was great, no fuss, they even changed the side of the chase piece since it came swapped from factory, and did a great and clean job.

The men were professional and courteous, and were careful with our sofa that had to be carried up a flight of stairs. We would definitely recommend Sofabed!

Smooth delivery and the 2 men went out of there way to carefully uncreate sofa! Very happy

The guys who delivered the sofa were very good. I also got calls updating delivery and texts that helped.

The best online purchase experience! James was the most patient and helpful throughout the selection and purchase process. He was available any day and anytime to answer my questions. Thank you James!
The delivery was extremely quick. Initially the sofa was going to be delivered within 3-5 weeks , but it took only 1.5 weeks. The delivery guys were very nice and quick.
Overall, it’s was an exquisite experience. I highly recommend this company. Thank uou!

Great experience! Customer service is friendly and helpful :)

Everything went smoothly from our first contact to delivery. Delivery times were carefully spelled out and went as scheduled. The sofa bed is excellent and the movers were efficient in getting it set up.

This sofa seems to be the right pick for us. White glove delivery was as expected, very professional. Thanks.

Never received my order. Even though it says delivered. Trying to reach customer support but the website is gone.

Easy process, I could schedule my delivery within a 3 hour time window and even though it was pouring rain the delivery men made sure my sofa arrived into the house dry.

I had been looking for a sofabed and when I decided onthe model I started comparing prices on line. James at sofa bed.com texted me after I had put the item on my cart to offer a Black Friday discount. I called him back and we easily completed the transaction on the phone. The sofa was delivered on time and all packing materials taken away.

My wife and I try to abide to the ethos of “buy nice or buy twice”, but we also are often looking for a Goldilocks type of purchase because we don’t have endless buckets of money. After researching sofa beds we’d all but given up on our search for a quality piece that didn’t completely break the bank that fit all of our many needs. Since this is a review about sofabed.com, I won’t get into how great the product we ended up with is, but I trust that sofabeds only carry quality products based on what I saw on their website. But here’s how we became a customer. On Black Friday weekend, only 3 weeks until guests arrived for xmas, we decided to take one last ditch effort to look for the perfect sofa before we just resorted to making do with the cheapest option available a blowup queen air mattress for 2 of our 6 arriving guests. Well, we found exactly what we were looking for at a local small furniture retailer. We would’ve loved to give them our business but they only keep two beds from that manufacturer in stock at a time and the one we liked would’ve been a stretch budget wise and if we wanted to order a different model or color they said it would be 5 months to get something to our door. I looked at other authorized retailers online and a few I spoke and texted thought there was no way they could get us the sofa in such a short time frame.
Enter sofabed.com to the rescue. They had almost every model in every size each in 2 quick ship colors in stock and it was considerably less expensive to the door than other online retailers and at the end of the day we saved about $1250 from what our local retailer would’ve charged for a nicer model we just couldn’t justify the added cost for. So after striking out with other retailers on delivery timeframe we asked if sofabed thought they could get it to us in 3 weeks with fingers crossed. They said it shouldn’t be a problem so I purchased with a bit of hesitation, thinking how could everyone else not make this happen, but they seemed so confident it wouldn’t be an issue. The team at sofabed was very communicative and let us know when it was shipped and what to expect and recommended and helped us upgrade to white glove delivery.
For anyone reading, they really can do what seems like the impossible for everyone else. From time of order to hitting the local distribution center it was under 2 weeks and we conveniently scheduled delivery for what worked for us. The 2 delivery guys had it from truck to the room of our choice, unpackaged, attached legs, removed packaging, within 5 minutes of arriving. So happy we paid the extra cost for white glove delivery. Couldn’t be happier.

When ordering I was able to get in touch with a live person, who was able to address all my questions and stay connected through every step of the way - from ordering to delivery. I bought the Luonto Monika Queen Sleeper Sofa while on sale. Delivery was on time and quick, received in a little over two weeks. Available option for knockdown services at additional charge was super convenient and made the delivery a smooth seamless process. I loved that the price quoted had no hidden charges. Highly recommend and love the sturdiness and firmness of the sofabed, with just the right amount of give. I tested it at another store before buying with sofabed.com and was not disappointed.

All went fine until the delivery crew found out that that they are not able to fasten two screws. They improvised and were able to assemble the backrest but not with original screws. However, I am very pleased with the overall service and will recommend it to friends.

I asked many questions and the company was very responsive. Ordering the sofabed was easy and was shipped ahead of schedule. Delivery date and time was communicated. Was delivered, installed, and all garbage removed. Sofabed is fantastic. Happy Customer here. 😊

Delivery was great -- they had a tough task of getting this heavy sofa bed over new sod to our newly built backyard guest house, and no complaints from the two guys -- nothing but smiles.

The sofa bed itself is super heavy and can tell it's well built. It's comfortable and very supportive to sit on. We will see over time on how the pullout bed works, but it's easy enough to get out, and comfy to test out.

Looks great and looking forward to our guests being able to use it in the future.

the sofabed is quite high quality and looks as good as the photos on the website. More importantly is comfortable and easy to both open and close. Finally, it looks terrific.

They kept me informed. The delivery team was fantastic. Very polite and curious. The done great job! We couldn’t be happier.

Ordering was easy, and delivered in two weeks. White glove setup was smooth and easy!