I needed to sell my sofa and came across this site. I decided to trust it, and it was worth it. I listed my sofa and sold it in just one day. The delivery process was fast, and I was able to choose the collection date.

One thing to note is that I didn’t receive a call to confirm the time slot as the process established, but after emailing them, they replied very quickly with the information. The team picked up the sofa and wrapped it securely in no time. Another thing to keep in mind is that it can take 1–2 weeks for the sofa to be delivered to the buyer — in my case, it took 10 days from collection.

The only improvement I’d suggest is more communication, such as email updates on how the process is progressing. That said, the FAQs on the website are useful, and I’ve already recommended the service to friends. Also worth noting: the platform keeps 20% of the sale.

Great idea, in theory, and offering delivery is the main selling point over something like Facebook Marketplace (where you can sell for free). BUT the site settings leave a lot to be desired, and the messaging system is even worse. List an L-shape sofa and you can enter length, width, depth only. That’s not enough for an item that has six different dimensions to be accounted for. Then when a potential customer messages you with questions, the only option is to respond using one of their pre-formed answers, which does not answer the actual question, gives no option to explain the actual answer, and is a clipped response which will often be read as rude. If I was a shopper and I received the messages I’ve been forced to reply with, I wouldn’t be buying either. Funnily enough the “sale within days not weeks” that they promise hasn’t materialised. They also give no advice on best practice - how exactly are you claiming these sellers sold so quickly? What do they do differently? There should be advice on that, but no.

After my initial 1 star review it appears that the message/contact system has been changed and I've now had responses from the help centre. The original enquires I had made were for sofas that must have been sold without being updated, they have since been removed from the site. I have bought a sofa but have yet to go through the delivery process, so for now have improved the review to four stars.

I ordered my sofa on the 21/1/26, I was informed it was collected from the seller on 29/1/26. I haven’t recieved the sofa, nor have I had the follow up call that is promised within 72 hours of collection. There is no customer service number so I have raised two complaints via email. The promise of a ‘quick delivery’ does not match up and I am very frustrated with how poor communication has been. I would not recommend this service.

I’ve seen a sofa set on their site and sent messages asking if they would sell one piece only and then confirming I’m still interested and today another message asking if anyone reads the messages.
Don’t think I will deal with them if this is their customer service

Pick up of sofa was on time, and process was smooth

PLEASE BEWARE!!!Poor customer care.
No point of contact whatsoever.They tend to keep you sofa for weeks without caring to send an update.This shoddy platform does not even have a customer care number.
Been weeks since my sofa was sold but haven’t released the money yet.

We were kept in the loop all along. What we were told what would happen and - happened.
The sofa was as described, like new.
The delivery men were very cheerful and efficient.

Easy site to navigate. Everything went smoothly. Sold sofa within a week. The company that picked up our sofa were brilliant. Great experience.

Was sceptical as never ordered from here before. Very easy process, item was as described as well. Kept up to date through every step of the process. Delivery also very good, gave me a 3 hour time slot the day before, called me on the day to let me know they're 30 mins away. They put the sofa in the dedicated room and built it there also.

Honestly I cannot fault Sofalistic.
Great communication throughout, the delivery people were fab and put the sofas where I wanted, cleared the packaging etc, and I got a fantastic quality sofa for an absolutely bargain price! I honestly dont know if I'll buy a brand new sofa ever again!

A great platform for sellers, we great customer service as well. We sold our couches via sofalistic and had a seamless process from collection to delivery to the buyer. The team kept us updated all through. There was a slight delay in delivery that got us concerned, but this was resolved as they followed this up with a phone call.
Highly recommended platform

Bought a sofa but seller has to approve. what a load of crap. No phone line no customer service. Money taken from account even they say it on hold. but my money is gone. still no sofa and if seller was serious they would had accepted the sale straight away not waiting 48 hours. regretting to try. This is scam obviously like others write

Easy to list an item and to arrange for pick up
Didn’t think it would be possible to sell a sofa second hand after having no luck on other platforms but i think the built in delivery service really helps
Fair price deductions from the platform for the service

Superb service.
Love the transport being provided so buyers and sellers can forget about it.
Love the instructions to fully show your sofa.
Also love having a minimum price so you can’t be pushed down too low.

Well, what can I say other than a major disappointment.

First I try to buy a sofa and you couldn't message properly, only could only choose questions from drop down menus.

So the company said they'd contact the seller and ask. Never heard from them again, even with a chase.

Suddenly we can actually use free text to contact sellers. Only to find it's been sold elsewhere.

Second attempt, I buy the sofa only to find out from the seller they sold it the following day after I'd bought it.

So there's no proper contract of sale. Expect sofas not to be there or sellers not to honor the sale.

Complete waste of many hours searching through a lot of sofas that really should be taken to the tip for recycling....

The search facility is rubbish, there are no filter settings. There are days where the site moves so slowly you may as well have a dial up connection.

Overall I could have spent my time better.

I loaded our sofas and foot stool onto the website.
I boosted to get some interest and people were messaging me about it. But when I tried to message back, the app wouldn't let me. I have emailed Sofalistic but they can't be bothered to acknowledge me. So I have now closed my listing.
A waste of time and my 'boost your listing' money!!!

Fantastic service from the beginning to the end
Very responsive customer service
A very efficient delivery team
Thank you

“Brought” a suite from Sofalistic..then realised the seller had 48 hours to decide whether they want to sell to you or not.. once you “buy” the sofa you can’t contact the seller?! Tried to contact sofalistic and you can only do so by email.
48 hours later I still don’t know if I have purchased a new suite or not. Rubbish I would not recommend this service I can only hope they are a legitimate company.
Update - My order has been cancelled 😡 what a complete and utter waste of time!!!!

Excellent service start to finish
Delivery went really smoothly

Sofa’s are in excellent condition
So happy with them
Can highly recommend Sofalistic
And will be sure to use them again should the right sofa come up for sale