SoFi Reviews 10,785

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently highlight the ease and speed of the application and funding processes, often receiving funds much sooner than anticipated. Many people appreciate the straightforward website and the overall smooth, efficient, and stress-free experience, with some even switching all their banking to this company due to their positive interactions. However, some people were dissatisfied with aspects of customer service, citing issues with unhelpful phone support, slow responses, and difficulties resolving disputes. A few customers also mentioned problems with payment processing, such as checks being held for extended periods or unexpected fees. There was also some disagreement regarding interest rates and pricing, with some finding them favorable while others felt they were too high or that the company lacked transparency.

What people talk about most

Payment

Consumers find payment experiences to be ambiguous. Many reviewers report issues with check deposits, with... See more

Service

People report ambiguous experiences with service. Many customers express dissatisfaction, citing issues like... See more

User experience

Reviewers mention positive feedback about user experience. Many customers praise the ease and speed of the... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express significant frustration, citing... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers express dissatisfaction with unexpected fees,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I have an excellent credit rating but still got charged 12% for a loan of 25,000 USD that I took out. Which was super high. There service is great and the process is fast, but their interest rates for... See more

Rated 5 out of 5 stars

Your Company accepting my loan request made my day. I was extremely happy and used my loan to pay off my credit card debts with high interest rates. Without SoFi, I wouldn't have been able to do thi... See more

Rated 5 out of 5 stars

Was the easiest application process ever and funds were in the back a couple days later. I was shocked with how fast this could be. Will continue to use SOFI for future transactions.

Rated 5 out of 5 stars

The process was very easy and quick. Just a few questions and a very quick response. The funds arrived in my account within a few days. I will definitely refer anyone to contact you when they are i... See more


Company details

  1. Financial Institution
  2. Bank
  3. Investment Company
  4. Savings Bank

About SoFi

Written by the company

logo

SoFi has the all-in-one financial app to help you save, spend, earn, borrow, and invest your money—and protect what matters.

Over 5 million SoFi members bring their ambitions to life with help from products like:

Plus, SoFi membership includes exclusive perks and benefits other fintech apps can't match.

  • One-on-one career coaching
  • Timely member events
  • Helpful online community
  • Financial insights
  • Exclusive rate discounts
Visit SoFi

INVESTMENTS ARE NOT FDIC INSURED • ARE NOT BANK GUARANTEED • MAY LOSE VALUE



Terms and conditions apply. SoFi Checking and Savings offered by SoFi Bank, N.A. Loans originated by SoFi Bank, N.A., NMLS #696891 (www.nmlsconsumeraccess.org). Equal Housing Lender. Brokerage products offered through SoFi Securities LLC, member FINRA/SIPC. SoFi Securities LLC is an affiliate of SoFi Bank, N.A. Advisory services are offered through SoFi Wealth LLC, an SEC-registered investment adviser. The SoFi Credit Card is issued by The Bank of Missouri (TBOM) (“Issuer”) pursuant to license by Mastercard® International Incorporated and can be used everywhere Mastercard is accepted. SoFi Bank, N.A. Member FDIC. ©2023 Social Finance, Inc. All rights reserved. Information as of April 2023 and is subject to change. LND23-1216150

equal housing lender

Contact info

3.9

Great

TrustScore 4 out of 5

11K reviews

5-star
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Rated 4 out of 5 stars

The site was easy enough to navigate

The site was easy enough to navigate. I was having some difficulty in knowing how to upload documents requested but I figured it out and everything from there forward was fast and efficient.

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

NOT a good company

NOT a good company, don't be fooled. I currently have a GREAT standing personal loan with them. I even pay $200 extra a month. I've had it for 5 months. I clicked on find a better rate because I knew, based on other companies, I qualified for the better rate, but I wanted to stay with SoFi and just lower my interest rate. I had to call SoFi to get information on what was taking my re-fi application so long. I HAD TO CALL 8 DAYS LATER!
SoFi not only did not reach out to me, but purposely inconvenienced the borrower by sticking obstacles in the way, because they know people who obviously can pay back the money, wouldn't worry about going through so much trouble for a fraction of a percentage. There's no way you can justify needing an employer verification form filled out and sent back, etc., to determine whether I qualify to have the same loan refinanced at a 2-3% difference. I just opened the first loan 5 months ago, I'm with the same employer, and I uploaded a current official copy of my check stub, plus they could see my payback history.
I got the first loan and funds within 4 days it was super easy, but now all the trouble to re-fi...No, thank you. Keep the BS reasoning, but I promised to accept another offer and pay off this loan way ahead of time and NEVER use them again. I politely emailed them and asked them to stop asking people to click on a "better rate" if ultimately, they're going to deter them!

February 16, 2026
Unprompted review
Rated 2 out of 5 stars

Please don't use this bank if you like…


Please don't use this bank if you like having your money available to you. If you mobile deposit a check they will hold on to it for an extremely long time. In my last case, it has been 6 days. It is difficult to make cash deposits with a limit on each deposit amount, ex. at Kroger $300 limit and a fee each time of $4.95. After you receive your introductory interest, they lower it after several months, then will continue to lower it in subsequent months.

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

Constant junk mail

I’m not now nor have I asked Sofi for a loan, but they somehow got my information and just won’t stop sending me bullshit mail. Even if I needed a loan they’ve sent me so much trash I’d never use them.

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Applying for my loan was very easy

Applying for my loan was very easy. I was pleasantly surprised at how easy and quick it was from application to funding. My interest rate was awesome. I am saving a lot of money by paying off my credit cards. I recommend SoFi to anyone who wants to save money.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

So easy

So easy, very helpful and understanding when I had hard questions.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

A new look at banking

Application for my loan was user friendly and response was quick. I was very pleased with the online experience. Your performance has changed my consideration for my future banking needs. Thank you.

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately

Unfortunately, my experience was disappointing. Communication was not timely, and I had to continuously reach out for updates on my loan. Clear information was hard to get, and the process was neither smooth nor efficient.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

My experience with SoFi was excellent

My experience with SoFi was excellent. The entire process was fast, straightforward, and stress-free. I was approved quickly and received my loan much sooner than expected. If you’re looking for a smooth, efficient lending experience, they deliver.

February 1, 2026
Unprompted review

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