Sofitel Reviews 30

Ant or some sort of bug infestation in the kitchen despite telling them 3 times nothing done
Razor left in bathroom
Mould in bathroom
Broken doors glued then broken again
Drill bits left in the room the size of my forearm husband slipped and fell badly
Hair left all over the room as well as plasters and hair from what appears to be a brush cleaned in the pool area
So much bird droppings in balcony couldn’t use for days whilst complaining every day for it to be cleaned incompetent staff
Rust on pans, broken washing machine
Raw food caused food poisoning for my son
Broken furniture in room and around hotel
Glass and sharpe wire in kids pool
The list is absolutely endless I have photos of everything

We stayed in the Sofitel the palm dubai and this is as the worst experience in 25 years and 44 hotel stays

After wasted days and hours on the phone several times a day telling them how can they not care they offered 2 massages and 3 days of lunch/dinner (we were already half board)
Took us like 9 days to use those dinners!

I accepted those things as they stated good will gesture NOT compensation for the holiday of nearly 3 weeks we spent there.

They lied about things I complained about like the baby pool having glass and wire that ripped through my swimwear even though 3 staff a life guard and the drainage of the pool was done they denied it during my complaint with my travel agent

If you want a great experience in dubai pick a different hotel

I had an absolutely wonderful experience at the Sofitel St James' Spa, followed by an exceptional afternoon tea in the Rose Room.

From the moment I arrived, Michaela greeted me with warmth and ensured that every aspect of my visit was perfect. My massage, delivered by the talented Jacquie, was incredibly relaxing, and afterward, I enjoyed some quiet time in the Zen room, sipping on one of the Spa's special herbal teas—a delightful touch that added to the tranquil atmosphere.

I ended my afternoon with a delectable cream tea in the elegant Rose Room, a perfect way to round off a relaxing self-care day.

I’ve been a loyal visitor of the Sofitel St James' Spa for the past 8 years, if you're looking to unwind in luxurious surroundings, I highly recommend a visit to Sofitel.

I had the pleasure of staying at the Sofitel for a month. It was a fantastic experience, made extra special by the attention to detail by the friendly staff and the food was perfect, especially the morning breakfast with barrista coffee. The bed is super comfortable and the location is great, within minutes of the botanical gardens and downtown. My only criticism would be the air conditioning which was overly active, although that's very much an individual preference.