Great customer service. Extremely knowledgeable about their products, whilst not being pushy. They help you decide rather than coerce you into a sale, which is refreshing.
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See what reviewers are saying
We had a brilliant experience at Sofology today. Sayed and Ismail went above and beyond to make our sofa purchase as smooth and stress-free as possible. From the moment we walked in, they took the tim... See more
Company replied
Popped into our local Birmingham store. Tom was amazing from start to finish. No pushy sales, very patient (anybody that's sofa shopping with the wife will completely understand). After many sofa hop... See more
Company replied
When we walked into the showroom we was welcomed by two members of staff and advised to let them know if we needed any help. We was given time to walk round and test the sofas, as soon as we decided w... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
John Kempe Way, Camp Hill Middleway, B12 0HU, Birmingham, United Kingdom
- 0344 863 9043
4.8
Excellent
1K reviews
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Very professional and friendly.
January 19, 2026
Reply from Sofology - Birmingham
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Birmingham
Thank you for taking the time to leave a 5-star review!😊
Not only that ive had to waitt 3 months…
Not only that ive had to waitt 3 months but then you say earliest delivery is 2 weeks
January 14, 2026
Reply from Sofology - Birmingham
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk
Reply from Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great service
When we walked into the showroom we was welcomed by two members of staff and advised to let them know if we needed any help. We was given time to walk round and test the sofas, as soon as we decided what we wanted Maz talked us through everything different combinations to suit us. He was very helpful and explained everything in detail. Definitely a five star service.
January 9, 2026
Reply from Sofology - Birmingham
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
The salesman saj was really helpful not…
The salesman saj was really helpful not pushy or pressuring at all , took the time to go through everything twice to make sure our order was correct . Lovely polite man
January 3, 2026
Reply from Sofology - Birmingham
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - Birmingham
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
The sale assistant was great
The sale assistant was great. No one pressurised us to buy. Left us alone to think about it and offered us a cup of tea. Hopefully we will be happy with the quality of the purchase when it arrives.
December 30, 2025
Reply from Sofology - Birmingham
Thank you for your lovely review! We’re so pleased to hear you had a great experience with us. Your feedback means a lot, and if you ever need any help in the future, our team is always here to support you 😊
Great customer service
Popped into our local Birmingham store. Tom was amazing from start to finish. No pushy sales, very patient (anybody that's sofa shopping with the wife will completely understand). After many sofa hopping tests, we finally choose our dream sitting machine. Tom went through everything thoroughly and explained everything clearly. Thanks Tom you are a superstar!
December 29, 2025
Reply from Sofology - Birmingham
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We really appreciate you taking the time to share your experience. It means a lot to us and we’re so pleased to hear you’re happy. If you ever need anything in the future, our team is always here to help! 😊
Very helpful and perfect service
The service was really good explaining everything we needed to more and much more
December 30, 2025
Reply from Sofology - Birmingham
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Great customer relations
Maz was very helpful. Great customer relations and patient. Sofa quality meets expectations. Happy with experience.
December 27, 2025
Reply from Sofology - Birmingham
Hello, thank you so much for your review. We are so happy to hear this!
Staff were very helpful and patient
Staff were very helpful and patient. Helped with choosing between two sofas and stayed resilient throughout my indecisive decisions.
Definitely recommend Sofology, have great quality sofa and staff that support and have knowledge in why they are selling.
December 18, 2025
Reply from Sofology - Birmingham
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Great experience
We had a great experience at Sofology today thanks to Mr. Saeed. He was friendly, knowledgeable, and really took the time to help us find exactly what we needed. His honest advice and excellent service made the whole process easy and enjoyable. I’d highly recommend him!
December 7, 2025
Reply from Sofology - Birmingham
Hi there, thank you for taking the time to leave a 5-star review!😊
Very helpful on a long phone call as…
Very helpful on a long phone call as there was a problem with my computer
December 3, 2025
Reply from Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Thank you Niaz
Niaz was such a lovely gentlemen who has so much patience with our order. Bless him he supported us for ages and was so knowledgable. We purchased a sofa from the Birmingham Branch. Thank You Niaz
December 1, 2025
Reply from Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Helpful staff
Lady named Kimoy Donaldson was very helpful. Guided through various features available with sofa and ways to customize. Very kind and great inter personal skills.
November 23, 2025
Unprompted review
Reply from Sofology - Birmingham
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
It was an amazing experience
It was an amazing experience, staff were very helpful and friendly.
My sisters and I were grateful for the experience and service.
Shout out to Kush! Her patience was unmatched.
November 23, 2025
Reply from Sofology - Birmingham
Thank you for your feedback! We're glad to hear you and your sisters enjoyed your visit to Sofology Birmingham and that Kush's patience made a positive impact. Your kind words and perfect rating are appreciated, and we'll pass along your shout-out to Kush. We look forward to welcoming you back!
From when my friend and I walked through the doors
From when my friend and I walked through the doors , the warm greeting we received from Saj was wonderful. He approached us in such a friendly genuine manner , felt instantly relaxed. I can be fight or flight type of person. Didn't feel pressured. He answered all my queries and yes . I bought the sofa and footstool . Excellent customer service from all personnel.
November 20, 2025
Reply from Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Birmingham
Hello, thank you so much for your review.
Reply from Sofology - Birmingham
Hi there, thank you for taking the time to leave a 5-star review!😊
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