Experience was great Support from Khushi was also very helpful She made everything easy and would definitely recommend visiting this branch if you want to buy your dream sofas
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See what reviewers are saying
Really good customer service from Ishmael initially and then Saj when we bought the sofa’s, good quality products and good value for money
Company replied
We had a brilliant experience at Sofology today. Sayed and Ismail went above and beyond to make our sofa purchase as smooth and stress-free as possible. From the moment we walked in, they took the tim... See more
Company replied
Popped into our local Birmingham store. Tom was amazing from start to finish. No pushy sales, very patient (anybody that's sofa shopping with the wife will completely understand). After many sofa hop... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
John Kempe Way, Camp Hill Middleway, B12 0HU, Birmingham, United Kingdom
- 0344 863 9043
4.8
Excellent
1K reviews
Asks customers to review
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Helpful staff
Lady named Kimoy Donaldson was very helpful. Guided through various features available with sofa and ways to customize. Very kind and great inter personal skills.
November 23, 2025
Unprompted review
Reply from Sofology - Birmingham
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
It was an amazing experience
It was an amazing experience, staff were very helpful and friendly.
My sisters and I were grateful for the experience and service.
Shout out to Kush! Her patience was unmatched.
November 23, 2025
Reply from Sofology - Birmingham
Thank you for your feedback! We're glad to hear you and your sisters enjoyed your visit to Sofology Birmingham and that Kush's patience made a positive impact. Your kind words and perfect rating are appreciated, and we'll pass along your shout-out to Kush. We look forward to welcoming you back!
From when my friend and I walked through the doors
From when my friend and I walked through the doors , the warm greeting we received from Saj was wonderful. He approached us in such a friendly genuine manner , felt instantly relaxed. I can be fight or flight type of person. Didn't feel pressured. He answered all my queries and yes . I bought the sofa and footstool . Excellent customer service from all personnel.
November 20, 2025
Reply from Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Birmingham
Hello, thank you so much for your review.
Reply from Sofology - Birmingham
Hi there, thank you for taking the time to leave a 5-star review!😊
The staff in the Birmingham branch were…
Was a pleasure !!
The staff in the Birmingham branch were really helpful, excellent customer service. Well organised and thoroughly explained everything. A pleasure to meet them. Would highly recommend!
Thank you 🤝
November 9, 2025
Reply from Sofology - Birmingham
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
I had a great experience with sofology…
I had a great experience with sofology from Niyaz — he was friendly, professional, and quick to resolve my issue. Communication was clear and he went above and beyond to make sure I was satisfied. Really appreciate his prompt support — highly recommend!
November 8, 2025
Reply from Sofology - Birmingham
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
I did not have a good experience with…
I did not have a good experience with Sofolgy as i have been given false information. customer service staff is not willing to listen to my complain.
November 5, 2025
Unprompted review
Reply from Sofology - Birmingham
Thank you for taking the time to share your feedback with us.If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk
Colour check
I'd added in a footstool on an online and Kimoy spotted I'd ordered a different colour and called to check this was correct. Very pleased.
November 2, 2025
Reply from Sofology - Birmingham
Thank you for awarding us 5 stars!
I was greeted by Ismail who gave me a…
I was greeted by Ismail who gave me a warm welcome.He allowed me that time to look around myself and because of his approach I walked round looking for him for help.Ismail asked alot of relevant questions to establish what I wanted and my budget.He was professional and articulated each sofa with alot of detail.I was really impressed as he found me a ex display corner sofa which I loved.It fitted all my requirements that I had asked Ismail for.
It did not take me long to purchase as Ismail demonstrated and explained in detail all the functions and benefits.He is a credit to your company and i left feeling really happy about my purchase.
November 1, 2025
Reply from Sofology - Birmingham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Excellent store service
Ismail was really helpful gave us plenty of time with making a decision he explained all the process very clearly and answered all of our questions
October 31, 2025
Reply from Sofology - Birmingham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Visited the Highgate branch…
Visited the Highgate branch on Friday and was greeted by Maz who was really helpful but not pushy. Went again with my daughter the next day, spending a long time making a decision and Maz again looked after us and nothing was too much trouble. Very helpful, would recommend him anytime.
October 25, 2025
Unprompted review
Reply from Sofology - Birmingham
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Your sales assistant Sayed Ahmed really…
Your sales assistant Sayed Ahmed really went the extra mile to help us. Sayed was professional at all times and very knowledgeable about the products.
October 20, 2025
Reply from Sofology - Birmingham
Thank you so much for taking the time to leave us such a wonderful review!
Very relaxed approach from saj.really…
Very relaxed approach from saj.really professional application and information given .couldn't ask for more . recommended sofology by someone and cannot fault....selection vast and superior quality to other outlets
October 19, 2025
Reply from Sofology - Birmingham
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Friendly and helpful customer service
We had a truly wonderful experience in this store. We were lucky enough to be helped by Ismail who was helpful, knowledgeable, friendly and patient. Choosing our sofas was made a breeze because of Ismails's excellent customer service. We look forward to receiving the sofas.
October 18, 2025
Reply from Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Kim sales assistant
Kim was very helpful , & went through all the options step by step no big sales drive just very good customer support
October 13, 2025
Reply from Sofology - Birmingham
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
We came to Sofology with a few sofas in…
We came to Sofology with a few sofas in mind but were unsure about which sofa was right for us. Ismail was brilliant, talking us through each of the options and was great at answering all of our questions. His customer service was top notch and would highly recommend everyone to come to Sofology simply for his expertise and mannerisms. We left as happy customers!
October 18, 2025
Reply from Sofology - Birmingham
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Birmingham and Solihull branch
It’s very hard to pick a sofa and we have been going to loads of stores for a long time viewing sofas we like. However we recently forced ourselves to purchase a sofa by getting rid of our old one. We went to NCF and DFS, cousins, but ultimately the customer service we received from people like Sajaid, Niyaz (Birmingham) and Leon (Solihull) really helped us make a decision. Thank you to those that helped.
October 16, 2025
Reply from Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Kim and her colleague that worked with…
Kim and her colleague that worked with her they didn't mind going over the same questions that I asked.
October 13, 2025
Reply from Sofology - Birmingham
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Has has great product knowledge and…
Jas has great product knowledge and there are no pushy sales tactics. Made for a nice relaxed buying experience.
October 12, 2025
Reply from Sofology - Birmingham
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
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