Sofology - Blackburn Reviews 2,336

TrustScore 5 out of 5

4.9

The Peel Centre, Whitebirk Industrial Estate, BB1 3HT Blackburn, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Whilst looking around you're Blackburn showroom Michael Game was most helpful with our needs. He also emailed our requirements. Thank you Michael

Company replied

Rated 5 out of 5 stars

Damien was a fantastic help from start to finish. We entered the store with our two children and he was brilliant at keeping them engaged while helping us with our sofa selection and purchase. Everyth... See more

Company replied

Rated 5 out of 5 stars

I'd just been to another furniture store nearby who made me feel like an outsider who'd walked into their saloon. My experience with Seriya in the Blackburn store was quite the opposite. She was very... See more

Company replied

Rated 5 out of 5 stars

We can’t thank Mike enough for his support in helping us choose and buy our sofa. We visited the store on several occasions to make sure we were completely certain with our choice, and every time we w... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • The Peel Centre, Whitebirk Industrial Estate, BB1 3HT, Blackburn, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Thank you Mike for giving us the best…

Thank you Mike for giving us the best customer service you’ve been great 👍

December 21, 2025
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Reply from Sofology - Blackburn

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Finding the perfect sofa

We were left to look around store on our own but when we needed advice the assistant was really helpful. After getting some ideas and measurements we thought about the options and went back the following day to purchase. Again the assistant was amazing, talking us through the options and all the insurance etc. Brilliant service.

December 21, 2025
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Reply from Sofology - Blackburn

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Really helpful and very polite

Really helpful and very polite

December 20, 2025
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Reply from Sofology - Blackburn

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Good experience

Good experience. Lovely salesman, Not pushy and found my sofa! Can’t wait till it arrives!

December 18, 2025
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Reply from Sofology - Blackburn

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable and helpful, not pushy.

December 13, 2025
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Reply from Sofology - Blackburn

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Excellent service

The gent who helped us was fantastic - super helpful but not pushy.
He was informative and had a lovely manner too.
We saw a sofabed that we actually liked from a shop across the road but left due to poor service…came here immediately afterwards by chance, saw a sofabed that we equally liked but literally got it because the service was miles better!

December 7, 2025
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Reply from Sofology - Blackburn

Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!

Rated 5 out of 5 stars

Amazing staff helped us with our first…

Amazing staff helped us with our first purchase of a sofa Sid is amazing

December 10, 2025
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Reply from Sofology - Blackburn

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Really helpful service in store

Really helpful service in store. Went out of his way to explore lots of options for us and materials. Made it so easy to make a decision, thank you.

December 7, 2025
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Reply from Sofology - Blackburn

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

Nice sales person

Nice sales person. Spoke to 2 females with respect. Answered all our questions . Didnt push us into making the purchase. Was friendly.

December 6, 2025
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Reply from Sofology - Blackburn

Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at Sofology😊

Rated 5 out of 5 stars

Very Helpful

November 4, 2025
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Reply from Sofology - Blackburn

Thank you for your review Mrs Horman. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Nash at the blackburn branch was great

Nash at the blackburn branch was extremely helpful and knowledgable in all aspects of the decision stages and purchase

November 29, 2025
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Reply from Sofology - Blackburn

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Nasreen ugradar is so kind and gave…

Nasreen ugradar is so kind and gave excellent customer service she is understanding knowledgeable make it simple and easy things for customer hard work good humour.

November 30, 2025
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Reply from Sofology - Blackburn

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Damien was fantastic sorted the size…

Damien was fantastic sorted the size of the sofa so we could check to make sure it will fit nothing was too much trouble explained everything about the extra cover we could take out lst class service all staff made use feel welcome

November 30, 2025
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Reply from Sofology - Blackburn

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Shopping for sofas

Went into store staff friendly no pressure selling browsed at our leisure

November 29, 2025
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Reply from Sofology - Blackburn

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Rated 5 out of 5 stars

As I am deaf she was very helpful to…

As I am deaf she was very helpful to make sure i understood everything & got what i want & I loves it ♥️ so thank you 🥰

November 27, 2025
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Reply from Sofology - Blackburn

Thank you so much for sharing this review. We’re truly glad to hear that you felt supported and understood during your visit. Making sure every guest is comfortable - especially when communication needs are different - is incredibly important to us.

It means a lot to know that she was able to help you feel confident, informed, and happy with your choices. And we’re so thrilled that you love what you got! ♥️

Thank you again for your kindness - we appreciate you! 🥰

Rated 5 out of 5 stars

Helpful, welcoming, knowledgeable staff and great product range.

From the moment I walked in the store nothing was too much trouble for Neil (Wallbank). His patience with me, his guidance and product knowledge were simply the best.
The process of ordering the chair was also very easy with every option explained thoroughly with no pressure to accept them.
All in all I would have no hesitation recommending Sofology at Blackburn to friends and family.

November 27, 2025
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Reply from Sofology - Blackburn

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

very happy customer

We visited the store 2 times and the sale team was polite and very helpful

November 25, 2025
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Reply from Sofology - Blackburn

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

10/10 excellent customer care

10/10 excellent customer care, was very helpful and answered everything we asked very professionally. Thanks again

November 25, 2025
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Reply from Sofology - Blackburn

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Rated 5 out of 5 stars

Excellent service from sid.

Easy and helpful service from sid. Thank you.

November 22, 2025
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Reply from Sofology - Blackburn

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

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