Very pleased with the sales experience and advice. Pleased also with the standard of the furniture. We managed to find what we were looking for and were able to discuss colours etc. Really good Sales... See more
Location
Switch locationUnit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR Cambridge, GB
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In store service was first class. No pressure sales with great advice. Delivery lead time was long but clear comms with efficient service. Bluetooth on sofa is not great, difficult to get rid of lag w... See more
Company replied
Excellent selections, very helpful staff, and the information provided was detailed and useful. I would recommend them to anyone s the first stop (and I have).
As well as having fabulous sofas on display you have excellent sales team in the names of Gem and Ethan. I started off with Gem who was delightful and offered me coffee and understood my desire to wa... See more
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR, Cambridge, United Kingdom
4.7
Excellent
2K reviews
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Great collection
Great collection
And great service
Customers care staff by Storm was really great
March 18, 2026
Reply from Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Storm. Have a great day 😊
Great Service, helpful competent and knowledgeable staff
We were served by Storm who was training Mel. Storm was very thorough, friendly and knowledgeable. We purchased a 3 piece suit and came away very happy and fully informed on all aspects. Now looking forward to getting delivery of the couch!
March 15, 2026
Reply from Sofology - Cambridge
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great customer service
We had a really great experience at the Cambridge branch thanks to Storm and Ryan. They were both extremely helpful, friendly, and knowledgeable from start to finish. They took the time to explain everything clearly, answered all of our questions, and made sure we felt fully informed throughout the process.
Nothing felt rushed, and their professional but approachable attitude made the whole experience much easier and more reassuring. It’s clear they genuinely care about providing good customer service.
Thank you both for your help — it was very much appreciated! 😊
March 14, 2026
Reply from Sofology - Cambridge
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review!
Sofology, Cambridge
Friendly and knowledgeable team. As we entered we were approached and pointed to areas where we could find the type of sofa we were looking for. We were left to look around on our own with no pushy sales chatter, which we loved.
Friendly salesperson approached when we were ready. He was knowledgeable and able to answer our questions and offer appropriate suggestions. A very pleasant experience altogether.
March 9, 2026
Reply from Sofology - Cambridge
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Good range, helpful staff
Great staff, very welcoming but left us to browse. When we needed help they were very professional and informative another the products.
March 4, 2026
Reply from Sofology - Cambridge
Thank you for awarding us 5 stars Mrs Thomson
The service was exceptionally good
The service was exceptionally good. The young lady,Storm, who sold us our cair was very knowledgeable, and extremely helpful and personable.
February 24, 2026
Reply from Sofology - Cambridge
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Reply from Sofology - Cambridge
Thank you for awarding us 5 stars Zara
The instore experience was great
The instore experience was great, we went to the store in Cambridge and bought our sofa from a gentleman named Ethan. This was the first sofa we have bought and he explained everything in depth so we understood and took time with us to make sure we picked the right sofa. The reason this isn’t 5 star is because of the website, we tried to order colour patches 3 times to our address and each time then it was on 3 day delivery but never turned up and when chasing it I got no reply which was a big let down. On the whole the instore experience was great and Ethan made the experience enjoyable.
February 21, 2026
Reply from Sofology - Cambridge
Hi there, thank you so much for taking the time to share this - we love hearing that your first sofa-buying experience was such a positive one 🛋️ We’re so glad the team at our Cambridge store looked after you so well, and we’ll be sure to pass your kind words on to Ethan. That said, we’re really sorry to hear about the issues you had with ordering swatches online. We’ll be feeding this back to the relevant team so it can be looked into properly. We truly appreciate your feedback!
Excellent customer care
Excellent customer care, providing information and giving us time to decide what would work best.
February 23, 2026
Reply from Sofology - Cambridge
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Cambridge
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Brilliant experience
Brilliant experience! We walked in having been looking at sofas for forever, and explored every option. The sales people put no pressure on, allowed us to take our time and choose what was right. We bought a sofa!! Ryan was incredible, really friendly, and approachable, not at all pushy!!
February 17, 2026
Reply from Sofology - Cambridge
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Exceptional service
Storm was incredibly helpful. She showed me lots of combinations and held up materials to help me decide on colours.
February 17, 2026
Reply from Sofology - Cambridge
Hi there, thank you for your review. Another great review for Storm, we will make sure to pass this on! Have a nice day.
Very disappointing experience
Very disappointing experience, packaging taken off outside in the rain, bit of damage to the sofa and care kit missing, all very rushed.
Not much better customer service in store either when I asked for a refund for the care kit, was told I had to contact customer service in a very disinterested manner. Wasn't even offered the phone number, I had to ask for it.
Seems that in store they are only pleasant and professional when you are placing an order.
The only good part was speaking to Zoe in customer services who was really lovely and seemed genuinely concerned that I'd had a bad experience and organised the refund for me. Shame more of your staff aren't as professional as her.
February 6, 2026
Reply from Sofology - Cambridge
Hi Miss Sargeant, thank you for your feedback. I am sorry to hear that your deilvery was less than perfect, however, I am pleased that Zoe was helpful during your call.
Excellent helpful friendly staff and a good selection of sofas.
Excellent helpful friendly staff, not pushy and trying to rush my decision.
A good selection of sofas to look at on the floor, liked 1 but decided to look at other stores. Out of 4 stores returned to sofology and bought the sofa that best suited my needs.
February 16, 2026
Reply from Sofology - Cambridge
Hello, we are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Reply from Sofology - Cambridge
Hi there, thank you for your review. Another great review for Storm, we will make sure to pass this on! Have a nice day.
Helpful staff member
Storm was super-helpful and went through our options really clearly and effectively. We're really happy with the support we got in making our choice.
February 7, 2026
Reply from Sofology - Cambridge
Thank you for awarding us 5 stars!
Explained thoroughly patience and very…
Explained thoroughly patience and very clear does his job well ethan was the assitant very pleasent and friendly
February 10, 2026
Reply from Sofology - Cambridge
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Ordered products but not received
Ordered products so how can I review, we have spent over £3500 and not even free delivery
February 6, 2026
Reply from Sofology - Cambridge
Hi there, thank you for placing your order with us, and we really do appreciate you choosing Sofology. Our delivery service is a two-person home delivery and installation team who bring the sofa into the room of your choice, assemble it and remove all packaging, so the charge covers the handling and transport required for larger furniture rather than the value of the order itself. We completely understand it can feel frustrating after a big purchase though. If you have any questions about your upcoming delivery or need to make any arrangements, feel free to get in touch!
Lovely clean store with plenty of…
Lovely clean store with plenty of choice, Storm our sales lady was extremely professional, welcoming and patient, listened to all our concerns and explained everything with care.
February 6, 2026
Reply from Sofology - Cambridge
What an amazing review, thank you so much for taking the time to write this 😊
Great customer service
Great customer service. Dealt with Ethan who was very matriculas in explaining everything and answering all our questions
February 2, 2026
Reply from Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
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