Friendly and knowledgeable team. As we entered we were approached and pointed to areas where we could find the type of sofa we were looking for. We were left to look around on our own with no pushy s... See more
Company replied
Location
Switch locationUnit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR Cambridge, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service and experience in the store. Storm was welcoming from the start. Once we told her what we were looking for, she was very knowledgeable and directed us to the sofa that we actually ended... See more
Company replied
We had a really great experience at the Cambridge branch thanks to Storm and Ryan. They were both extremely helpful, friendly, and knowledgeable from start to finish. They took the time to explain... See more
Company replied
Excellent service. We were able to look around without being hassled and more than willing to answer any questions. When we decided on our purchase they were very helpful and accommodating. Throughout... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR, Cambridge, United Kingdom
4.8
Excellent
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy and simple ordering!
The branch in a Cambridge had a very helpful man called Ethan, answered all
Our questions and made the purchase easy!
November 15, 2025
Reply from Sofology - Cambridge
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Reply from Sofology - Cambridge
Hi there, thank you for the 5 star review!
The salesman knew his job well
The salesman knew his job well, my senior who has severe back problems due to an accident was made very comfortable, he was allowed to lie on the sofa and test how comfortable it will be for him. He and us who took him was treated with respect and dignity.
December 11, 2025
Reply from Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review!😊
Ethan in Cambridge was fantastic
Ethan in Cambridge was fantastic. A very helpful, personable and professional young man.
December 14, 2025
Reply from Sofology - Cambridge
Hi there, thank you for your review. Another great review for Ethan, we will make sure to pass this on! Have a nice day.
Excellent service
The staff member who helped us was knowledgeable, helpful and efficient. We were very pleased with the service and the quality of the sofa we purchased
November 9, 2025
Reply from Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review!😊
Well done Sofology
Great customer service and a nice buying experience, the sofa was really good quality and we are looking forward to sitting on it!
November 30, 2025
Reply from Sofology - Cambridge
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Very quick and efficient.
November 29, 2025
Reply from Sofology - Cambridge
Thanks for this fabulous review. We appreciate you sharing it with others!
Very quick and informed discussion
Very quick and informed discussion. Given plenty of time to think before purchase
November 14, 2025
Reply from Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Totally professional treatmentWe were attended by an excellent…
We were attended by an excellent assistant. Very informed and careful not to use a sales pitch. He helped us reach what we felt was the correct decision. Highly recommended.
November 16, 2025
Reply from Sofology - Cambridge
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
We ordered a 3 seater sofa
We ordered a 3 seater sofa, with powered recliner, and an additional seat with powered recliner, when thisxwas delivered it was only a standard extra seat, not powered. We have complained 3 times, with ABSOLUTELY NO REPLY, we are now contacting head office, trading standards and the companies directors. We will give them 7 days to fix this. Next will be legal through small claims and picketing the branch and asking new customers if they think this is good enough, before they go in store. All we wanted was our ordered delivered correctly, but they think ignoring me will work, THEY ARE WRONG BEWARE BE CAUTIOUS
November 4, 2025
Unprompted review
Reply from Sofology - Cambridge
Thank you for sharing your review. We're sorry to hear about your experience. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, if there is anything we can help with.
Very friendly and efficient staff
November 13, 2025
Reply from Sofology - Cambridge
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Exceptional service and staff
What a fantastic experience of choosing our furniture at Sofology, Cambridge. As we entered the store we received a very warm welcome with a if you need any assistance just ask and allowed to browse. We approached Ethan the store assistant after making our choice.
Ethan was very knowledgeable, polite and extremely helpful, no pressure sales, insisting the choice is ours. The whole process was so relaxed and comfortable and Ethan went though every detail in a totally understandable manner. We walked away very happy with our purchase and the excellent service and respect we received.
November 11, 2025
Reply from Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Helpful staff who gave us time
Helpful staff who gave us time to browse and then complete the purchase of two settees. Happy to recommend and use again.
November 5, 2025
Reply from Sofology - Cambridge
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Brilliant service
We had a lovely chap called Ethan who helped us with a choice of sofas today. His knowledge about his products was impressive. He was able to help us with all our questions and gave us brilliant advice about each sofa. It was really good to speak to someone not forcing us to make a purchase he just let us browse for as long as we wanted and then helped us when we had made the decision to buy.
November 8, 2025
Reply from Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Ethan. Have a great day 😊
Sofology had a great selection of…
Sofology had a great selection of sofas. The staff were knowledgeable and friendly. Got a lovely recliner at a discounted price
November 3, 2025
Reply from Sofology - Cambridge
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
I liked great shopshopping in your store because…
I liked shopping in your store because the salesperson greeted me then left me alone until was I needed them. Doesn’t happen in many shops but it makes all the difference to not being hassled . So thank you xx
November 2, 2025
Reply from Sofology - Cambridge
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Ryan was very helpful
Ryan was very helpful, professional and explained everything to us.
October 25, 2025
Reply from Sofology - Cambridge
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Great choice
Having just what I was looking for, the sales assistant had the knowledge and experience to be able to answer all the questions I had honestly
October 27, 2025
Reply from Sofology - Cambridge
Hello, we are very pleased to hear that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback. 😊
Very helpful and took time to explain…
Very helpful and took time to explain options to us.
October 23, 2025
Reply from Sofology - Cambridge
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.