Sofology displays a wide range of sofas in lots of colours to choose from, styles and comfort. Great knowledge shown by sales assistant Callum
Company replied
Location
Switch locationCharlotte Street, CA2 5BT Carlisle, England, GB
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See what reviewers are saying
We popped in today (Monday 29th December) as we are due to replace our sofa. We haven't purchased.. YET, however Harrison was incredibly friendly, informative and very good at what he does. There was... See more
Company replied
An excellent experience on 07/08/26. No pressure to buy. We were dealt with by Tian, who was both knowledgeable and friendly. My wife and I were both impressed by his professionalism and his sense of... See more
Company replied
Big shoutout to Callum today, he made buying our new sofa an absolute breeze! Zero pressure, super friendly, and the whole process was quick and straightforward from start to finish. Really appreciate... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Charlotte Street, CA2 5BT, Carlisle, England, United Kingdom
4.8
Excellent
149 reviews
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Very helpful not to pushy and knowing…
Very helpful not to pushy and knowing what he was talking about
May 17, 2026
Reply from Sofology - Carlisle
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Sofology displays a wide range of sofas…
Sofology displays a wide range of sofas in lots of colours to choose from, styles and comfort. Great knowledge shown by sales assistant Callum
May 7, 2026
Reply from Sofology - Carlisle
Hi there, thank you for your review. Another great review for Callum, we will make sure to pass this on! Have a nice day.
Wouldn't recommend this store.
We were told by the pushy salesman that if we didn't give him a 5* review he knew where we lived....!!!
December 1, 2025
Unprompted review
Reply from Sofology - Carlisle
Hi there, we’re sorry to read this and would like to look into it further. This certainly isn’t the experience we’d expect our customers to have. Please could you send some more information, including the store visited and any details or dates/times you’re able to share, to social.media.complaints@sofology.co.uk so our team can investigate further. Thank you.
Welcoming and friendly staff who were…
Welcoming and friendly staff who were not pushy - very knowledgeable
May 3, 2026
Reply from Sofology - Carlisle
Thank you for sharing your experience Sharon!
Great in store service at Sofology…
Great in store service at Sofology Carlisle, excellent customer service from salesman Harrison. No pushy sales pitching just good honest advice.
April 18, 2026
Reply from Sofology - Carlisle
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Harrison. Have a great day 😊
Went to have a look around as we are…
Went to have a look around as we are planning on getting a new sofa in a few months, was greeted on entry and said just ask if we needed any help. The salesperson constantly followed us round the store until we felt that uncomfortable we just left. Going back to DFS at least they don’t stalk you round the store.
April 16, 2026
Unprompted review
Reply from Sofology - Carlisle
Sounds like we may have gone a bit overboard this time, which definitely isn’t the usual vibe. If you do pop back in, we’ll stick to our typical approach: sofas stay put, and so do we… unless you call us over!
Excellent sales person
April 8, 2026
Reply from Sofology - Carlisle
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
I appreciate it more when I received…
I appreciate it more when I received and started using the sofas. They are beautiful and classy.
March 7, 2026
Good Service
Excellent service. Took time to find the right settee with me. Good range of furniture to find the right one.
March 24, 2026
Reply from Sofology - Carlisle
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Making my mind up!
The sales guys were very patient with me I have been in a few times as I couldn’t decide what type of sofa I wanted
March 21, 2026
Reply from Sofology - Carlisle
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Exactly what we need.
Callum was brilliant, very friendly and listened to our needs and made sure he matched the right product for our needs. Helped explain everything inducing the protection options, and was just a joy to do business with, thanks so much.
February 14, 2026
Reply from Sofology - Carlisle
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Callum. Have a great day 😊
Reply from Sofology - Carlisle
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Carlisle
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
They helped a lot
March 15, 2026
Reply from Sofology - Carlisle
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Very good and helpful. Joe was very helpful
Thanks for the lovely customer care. Very satisfied
March 16, 2026
Reply from Sofology - Carlisle
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Excellent service.
March 14, 2026
Reply from Sofology - Carlisle
Thanks for this fabulous review. We appreciate you sharing it with others!
Purchase
We bought a footstool to match a chair we bought previously.
The staff, were very helpful, especially Tian, who very kindly got in touch with us letting us know the footstool was available to buy. Thank you to all the staff. I can recommend this company.
March 14, 2026
Reply from Sofology - Carlisle
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Outstanding Service
Outstanding service from everyone in the Carlisle store, particularly Callum who was patient and understanding of our situation in placing our order. He went above and beyond in helping us through every stage of our purchase, including regular updates by email. I would highly recommend the Carlisle store as all staff are friendly, extremely professional and knowledgeable, without being pushy.
March 14, 2026
Reply from Sofology - Carlisle
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Harrison was extremely helpful
Harrison was extremely helpful. He helped us for numerous hours and advised us on all our questions. Happy with our sofa purchase choice. I never felt pressurised, hassled or rushed into the purchase. Happy with the store and the over all experience. Would highly recommend Harrison.
March 13, 2026
Reply from Sofology - Carlisle
Hi there, thank you for your review. Another great review for Harrison, we will make sure to pass this on! Have a nice day.
From entering the shop there was no…
From entering the shop there was no hassle of anyone falling you about Mike explained a few things what to look at when choosing a sofa which was very helpful great tea. You have on buying our new sofa everything was explained to us
Thank you
Moira Mossop
March 8, 2026
Reply from Sofology - Carlisle
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
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