Paul was a great guide throughout the store, very informative and helpful. Can highly recommend our experience with the store and hopefully we will be just as pleased with our sofas when they arrive
Company replied
Location
Switch locationCharlotte Street, CA2 5BT Carlisle, England, GB
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See what reviewers are saying
Really well laid out showroom, easy assess, vast choice and curtius knowledgeable staff. But expensive delivery charges and refusal to remove existing sofa when delivering new and extremely long lead... See more
Company replied
During the purchasing experience of a sofa and chair the salesman Paul (Carlisle Branch) was polite and understood our requirements. His knowledge of the product was exceptional. His calm and dignifie... See more
Company replied
We popped in today (Monday 29th December) as we are due to replace our sofa. We haven't purchased.. YET, however Harrison was incredibly friendly, informative and very good at what he does. There was... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Charlotte Street, CA2 5BT, Carlisle, England, United Kingdom
4.8
Excellent
156 reviews
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Really well laid out showroom
Really well laid out showroom, easy assess, vast choice and curtius knowledgeable staff. But expensive delivery charges and refusal to remove existing sofa when delivering new and extremely long lead times was very disappointing
June 20, 2026
Reply from Sofology - Carlisle
Hi there, thank you for your feedback. We're so pleased to hear you enjoyed the showroom and found our team helpful. Our delivery charge covers a full delivery and installation service, including unpacking, assembly, and packaging removal. While we don't currently offer old sofa removal, we really appreciate your feedback and will be sure to pass it on.
Paul was a great guide throughout the…
Paul was a great guide throughout the store, very informative and helpful. Can highly recommend our experience with the store and hopefully we will be just as pleased with our sofas when they arrive
June 18, 2026
Reply from Sofology - Carlisle
Hi there, thank you for your review. Another great review for Paul, we will make sure to pass this on! Have a nice day.
The staff were first class in helping…
The staff were first class in helping us pick out colours and size we needed for our new home.
June 14, 2026
Reply from Sofology - Carlisle
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology - Carlisle
Thank you for sharing Fiona!
Reply from Sofology - Carlisle
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Purchase Delight
During the purchasing experience of a sofa and chair the salesman Paul (Carlisle Branch) was polite and understood our requirements. His knowledge of the product was exceptional. His calm and dignified manner led us to make a purchase. Looking forward to receiving delivery of the items purchased.
June 11, 2026
Reply from Sofology - Carlisle
Hi there, thank you for your review. Another great review for Paul, we will make sure to pass this on! Have a nice day.
Staff were amazing
Staff were amazing! Couldn’t have asked for better service. Didn’t feel any pressure from anyone with a very relaxed environment.
May 22, 2026
Reply from Sofology - Carlisle
Thanks for this fabulous review. We appreciate you sharing it with others!
Very helpful not to pushy and knowing…
Very helpful not to pushy and knowing what he was talking about
May 17, 2026
Reply from Sofology - Carlisle
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Sofology displays a wide range of sofas…
Sofology displays a wide range of sofas in lots of colours to choose from, styles and comfort. Great knowledge shown by sales assistant Callum
May 7, 2026
Reply from Sofology - Carlisle
Hi there, thank you for your review. Another great review for Callum, we will make sure to pass this on! Have a nice day.
Wouldn't recommend this store.
We were told by the pushy salesman that if we didn't give him a 5* review he knew where we lived....!!!
December 1, 2025
Unprompted review
Reply from Sofology - Carlisle
Hi there, we’re sorry to read this and would like to look into it further. This certainly isn’t the experience we’d expect our customers to have. Please could you send some more information, including the store visited and any details or dates/times you’re able to share, to social.media.complaints@sofology.co.uk so our team can investigate further. Thank you.
Welcoming and friendly staff who were…
Welcoming and friendly staff who were not pushy - very knowledgeable
May 3, 2026
Reply from Sofology - Carlisle
Thank you for sharing your experience Sharon!
Great in store service at Sofology…
Great in store service at Sofology Carlisle, excellent customer service from salesman Harrison. No pushy sales pitching just good honest advice.
April 18, 2026
Reply from Sofology - Carlisle
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Harrison. Have a great day 😊
Went to have a look around as we are…
Went to have a look around as we are planning on getting a new sofa in a few months, was greeted on entry and said just ask if we needed any help. The salesperson constantly followed us round the store until we felt that uncomfortable we just left. Going back to DFS at least they don’t stalk you round the store.
April 16, 2026
Unprompted review
Reply from Sofology - Carlisle
Sounds like we may have gone a bit overboard this time, which definitely isn’t the usual vibe. If you do pop back in, we’ll stick to our typical approach: sofas stay put, and so do we… unless you call us over!
Excellent sales person
April 8, 2026
Reply from Sofology - Carlisle
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
I appreciate it more when I received…
I appreciate it more when I received and started using the sofas. They are beautiful and classy.
March 7, 2026
Good Service
Excellent service. Took time to find the right settee with me. Good range of furniture to find the right one.
March 24, 2026
Reply from Sofology - Carlisle
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Making my mind up!
The sales guys were very patient with me I have been in a few times as I couldn’t decide what type of sofa I wanted
March 21, 2026
Reply from Sofology - Carlisle
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Exactly what we need.
Callum was brilliant, very friendly and listened to our needs and made sure he matched the right product for our needs. Helped explain everything inducing the protection options, and was just a joy to do business with, thanks so much.
February 14, 2026
Reply from Sofology - Carlisle
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Callum. Have a great day 😊
Reply from Sofology - Carlisle
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Carlisle
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
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