Sofology displays a wide range of sofas in lots of colours to choose from, styles and comfort. Great knowledge shown by sales assistant Callum
Company replied
Location
Switch locationCharlotte Street, CA2 5BT Carlisle, England, GB
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See what reviewers are saying
We popped in today (Monday 29th December) as we are due to replace our sofa. We haven't purchased.. YET, however Harrison was incredibly friendly, informative and very good at what he does. There was... See more
Company replied
An excellent experience on 07/08/26. No pressure to buy. We were dealt with by Tian, who was both knowledgeable and friendly. My wife and I were both impressed by his professionalism and his sense of... See more
Company replied
Big shoutout to Callum today, he made buying our new sofa an absolute breeze! Zero pressure, super friendly, and the whole process was quick and straightforward from start to finish. Really appreciate... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Charlotte Street, CA2 5BT, Carlisle, England, United Kingdom
4.8
Excellent
149 reviews
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We were greeted as we arrived and had a…
We were greeted as we arrived and had a bit of advice about stock then left to wander and try and many sofas as we wanted. We had a great guy when explained all about the one we choose and then it was easy sorted to purchase our nest set. Great pace to shop 👍 👍
January 4, 2026
Reply from Sofology - Carlisle
What a fantastic review, thank you so much for taking the time to write this 😊
Paul was very helpful and friendly
Paul was very helpful and friendly. The price is great, very happy will be back in the future
January 4, 2026
Reply from Sofology - Carlisle
Hi there, thank you for your review. Another great review for Paul, we will make sure to pass this on! Have a nice day.
The salseman was very honest and…
The salseman was very honest and explained everything required
January 3, 2026
Reply from Sofology - Carlisle
Hi there, thank you for taking the time to leave a 5-star review!😊
Your sending this message to the wrong…
Your sending this message to the wrong person!
December 30, 2025
Reply from Sofology - Carlisle
ooops sorry Sandi
Great service
Callum Griffiths the Sofology Representative was great! So knowledgeable about the products and came up with great ideas to help make the decision of which product to purchase so much easier.
January 2, 2026
Reply from Sofology - Carlisle
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Harrison was extremely professional
Harrison was extremely professional, friendly and helpful. He was in no way pushy and made the decision to buy the sofa from him extrememly easy. A real credit to the company and a great example of how a sales person should behave
January 1, 2026
Reply from Sofology - Carlisle
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Excellent sales staff and after looking…
Excellent sales staff and after looking at other companies better quality
December 29, 2025
Reply from Sofology - Carlisle
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
From the moment walked into sofology…
From the moment walked into sofology nothing was to much trouble great experience and plenty of options and advise, shout out to Harrison who guided me through choosing my final choices.
December 30, 2025
Reply from Sofology - Carlisle
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Big shoutout to Callum
Big shoutout to Callum today, he made buying our new sofa an absolute breeze! Zero pressure, super friendly, and the whole process was quick and straightforward from start to finish. Really appreciated the genuine help without any sales push. Thanks again, Callum
December 30, 2025
Reply from Sofology - Carlisle
Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Gave us the information we required…
Gave us the information we required without hounding us around the shop, pleasant shopping experience
December 30, 2025
Reply from Sofology - Carlisle
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
An excellent shopping experience.
We popped in today (Monday 29th December) as we are due to replace our sofa. We haven't purchased.. YET, however Harrison was incredibly friendly, informative and very good at what he does. There was no hard sell and when we go back later this week we will absolutely buy from him. A very professional yet comfortable experience! Looking forward to ordering our new Hugo!
December 29, 2025
Unprompted review
Reply from Sofology - Carlisle
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Very easy and pain free experience
Very easy and pain free experience, all of the staff were easy and not pushy in anyway at all. This allowed us to try and browse with freedom. The gentleman that we dealt with (Callum) was very helpful and answered any questions we had about anything and made our experience more of a joy than choir. Very good service and experience.
December 27, 2025
Reply from Sofology - Carlisle
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Excellent service
Excellent service, no pressure situation. Callum was lovely, knowledgeable and extremely helpful!
December 27, 2025
Reply from Sofology - Carlisle
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Tian at Carlisle
Tian at Carlisle had great customer service, did not pressure any sale and had great knowledge of all the products and what the company offers. Was friendly and made our experience of buying a sofa easy and memorable!
December 21, 2025
Reply from Sofology - Carlisle
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Carlisle
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Callum Griffiths was so helpful
Callum Griffiths was so helpful, was able to answer every question we had, and made buying our first sofa a very easy process, will defo use Callum again in the future!
December 20, 2025
Reply from Sofology - Carlisle
Amazing review, thank you for taking the time to share!
Tian 5*
Tian, young lad in Carlisle store. Very helpful, asked his colleagues question if he didn't know or wasn't sure. Polite, patient and professional.
Great following up phone call and do helpful.
December 13, 2025
Reply from Sofology - Carlisle
Hi there, thank you for your review. Another great review for Tian, we will make sure to pass this on! Have a nice day.
Very good
The gentlemen were really nice and the sofa looks very chic and luxurious
December 8, 2025
Reply from Sofology - Carlisle
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Excellent Tian was attentive and resolved our…
Tian was attentive and resolved our questions. He was very well informed and his customer service manner led to the sale being made
Thank you
November 30, 2025
Reply from Sofology - Carlisle
Hi there, thank you for your review. Another great review for Tian, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Carlisle
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
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