The young brunette girl was great, knowledgeable and very patient and friendly, yet professional. She deserves a promotion or a pay raise at least! She knows her job well and obviously enjoys it too.... See more
Company replied
Location
Switch locationUnit FA, Gallagher Retail Park, GL51 9RR Cheltenham, GB
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See what reviewers are saying
We had great service in store and our sofas were delivered 10 days earlier than predicted. Great service and quality product
Company replied
Sofology was the last store we visited today. We were served by a very helpful gentleman called James that showed all options available that met our criteria. He was extremely kind , knowledgeable an... See more
Company replied
Me and my friend came in looking for a sofa, we didn’t have any particular style in mind we just knew the measurements. Dawn was very attentive to us throughout the entire shop, and made sure to show... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit FA, Gallagher Retail Park, GL51 9RR, Cheltenham, United Kingdom
4.9
Excellent
2K reviews
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Good service
February 15, 2026
Reply from Sofology - Cheltenham
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Very good customer service
Very good customer service. All staff very polite and not pushy or trying to force a sale. Explained all information in great detail and a pleasant experience all round.
February 15, 2026
Reply from Sofology - Cheltenham
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Assistant manager was excellent
Assistant manager was excellent. Very helpful and achieved exactly what we wanted.
February 15, 2026
Reply from Sofology - Cheltenham
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Well laid out store with lots to choose…
Well laid out store with lots to choose from. Staff were very polite and informative on product range.
February 12, 2026
Reply from Sofology - Cheltenham
What an amazing review, thank you so much for taking the time to write this 😊
Reply from Sofology - Cheltenham
We are pleased to hear this Mark.
I have paid in full for my sofa yet no receipt!
I have paid in full for my sofa, yet after two phone calls and an email have still not received confirmation of my payment of over £2500.00.
Sofology don’t think a receipt for this is needed.
I hope the sofa is better than the customer service.
February 10, 2026
Unprompted review
Reply from Sofology - Cheltenham
Hi there, thank you for taking the time to leave a review. We're sorry to hear about your experience and would love the chance to make it right. If you'd like to discuss this further, please feel free to email us at social.media.complaints@sofology.co.uk with your review and order details.
Excellent product knowledge
Excellent product knowledge
Very friendly staff who are very patient as we had loads of questions.
Guided us through the process
Well done Chris and Alex
February 12, 2026
Reply from Sofology - Cheltenham
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Cheltenham
Thank you for awarding us 5 stars!
The staff were friendly and knowledgeable
The staff were friendly, knowledgeable and helpful, without being overly attentive or intrusive. On our second visit, we decided to make a purchase. The helpfulness of the staff with the apparent quality and value of the products all helped inform our decision.
February 7, 2026
Reply from Sofology - Cheltenham
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
This review is based on our experience in store
This review is based on our experience in store as we have not yet received our furniture.
We liked the fact we were not pounced on as soon as we walked in and we were able to browse. When we had a question, help was on hand straight away. Lola helped us choose our sofa and foot stool and ran through everything, however, we must of missed the bit about a delivery charge of £129, which we feel is a bit steep. Despite this, we were pleased with how Lola assisted us and she had great ideas and gave us good guidance.
February 9, 2026
Reply from Sofology - Cheltenham
Thank you for awarding us 5 stars!
Sofology knows their sofas!
Friendly, affable and knowledgeable salesperson who was able to answer all of our questions. He didn't pressurise us and explained the different options and extras when buying a sofa.
February 8, 2026
Reply from Sofology - Cheltenham
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
A great experience and the gentleman we…
A great experience and the gentleman we spoke to was super patient whilst we spent a lot of time choosing two designs and two colours that blend well. He was also really helpful in this decision pointing out things we hadn’t thought of. I think his name was Toby.
February 8, 2026
Reply from Sofology - Cheltenham
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Cheltenham
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
knowledgeable sales staff
knowledgeable sales staff, no pressure to buy and also offered a hot drink while we had a look around
January 31, 2026
Reply from Sofology - Cheltenham
Thank you for sharing Mr Fishpool
Lola was excellent would not have…
Lola was excellent would not have purchased if it was not for her.
January 31, 2026
Reply from Sofology - Cheltenham
Thanky you for awarding us 5 stars Terry
Good customer service
Good customer service
Advice without an pressure
A good selection of quality furniture
February 2, 2026
Reply from Sofology - Cheltenham
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
We were looked after well by the young…
We were looked after well by the young salesman who was patient and knowledgeable.Although we had a very good idea of what we wanted he was able to put us right where needed and we were able to put the order together very quickly.The deal was closed to our satisfaction
January 25, 2026
Reply from Sofology - Cheltenham
thank you for this amazing review Arvind!
Fantastic service again from Sofology
Fantastic service again from Sofology. Liam was fantastic and explained all options to us as we added another Sofology sofa to our house. Thank you.
January 27, 2026
Reply from Sofology - Cheltenham
Hi there, thank you for your review. Another great review for Liam, we will make sure to pass this on! Have a nice day.
Right chair, right price, great service.
Apart from finding the chair I wanted at the right price, the service from the team at Cheltenham was exemplary.
January 24, 2026
Reply from Sofology - Cheltenham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very friendly and helpful staff with no…
Very friendly and helpful staff with no pressure selling
January 25, 2026
Reply from Sofology - Cheltenham
Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.
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