The young brunette girl was great, knowledgeable and very patient and friendly, yet professional. She deserves a promotion or a pay raise at least! She knows her job well and obviously enjoys it too.... See more
Company replied
Location
Switch locationUnit FA, Gallagher Retail Park, GL51 9RR Cheltenham, GB
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See what reviewers are saying
We had great service in store and our sofas were delivered 10 days earlier than predicted. Great service and quality product
Company replied
Sofology was the last store we visited today. We were served by a very helpful gentleman called James that showed all options available that met our criteria. He was extremely kind , knowledgeable an... See more
Company replied
Me and my friend came in looking for a sofa, we didn’t have any particular style in mind we just knew the measurements. Dawn was very attentive to us throughout the entire shop, and made sure to show... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit FA, Gallagher Retail Park, GL51 9RR, Cheltenham, United Kingdom
4.9
Excellent
2K reviews
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Very helpful assistant in buying a footstool
We found a footstool we liked and the choice of fabric suited what we have in our living room. Toby was very helpful in ordering it - no hard sell, but very engaged and answered our questions.
January 21, 2026
Reply from Sofology - Cheltenham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great customer service from Scott
Great customer service from Scott. Explained everything on offer without being pushy. Fast, efficient and all very easy! Very pleased.
January 22, 2026
Reply from Sofology - Cheltenham
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Excellent service
The assistant gave us lots of useful help and advice without us feeling pressured to purchase.
January 22, 2026
Reply from Sofology - Cheltenham
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Had a great experience at sofology
Had a great experience at sofology, Dawn was very helpful and went through everything in great detail. Looking forward to sitting on our Remy sofa
January 19, 2026
Reply from Sofology - Cheltenham
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
A Great Experience
Excellent sales consultant, with a very good knowledge of the products. Everything was explained well. Would recommend Sofology Cheltenham.
January 17, 2026
Reply from Sofology - Cheltenham
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Kris was fantastic thank you !
January 16, 2026
Reply from Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Kris. Have a great day 😊
Reply from Sofology - Cheltenham
Hi there, thank you for your review. Another great review for Alex, we will make sure to pass this on! Have a nice day.
Sofas were best I have seen
Sofas were best I have seen, so comfortable and good choice of materials and colours. Staff were very helpful
January 17, 2026
Reply from Sofology - Cheltenham
Thank you for taking the time to leave a 5-star review!😊
Excellent service from Toby explaining…
Excellent service from Toby explaining everything in detail.
January 13, 2026
Reply from Sofology - Cheltenham
Hi, thank you for taking the time to leave a 5-star review!😊
Staff are friendly
Staff are friendly, helpful, and know what they are talking about. Making things easy
January 16, 2026
Reply from Sofology - Cheltenham
Thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Great customer service
Great customer service, the deputy manager spent time making sure that I got exactly what I wanted.
January 12, 2026
Reply from Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Gracie x 2 recliners!
We had decided what we wanted to purchase and with helpful advice from Lola and thoughtful consideration regarding our dog she suggested the care kit plus sofashield. We have ordered to Gracie recliners for our living room.
January 11, 2026
Reply from Sofology - Cheltenham
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
Great service and product
Perfect recliner chairs with perfect sales experience. Dawn was great explaining all the options and helping us choose the best ones for us . She was very knowledgeable and patient and we are very happy with our choice.
January 13, 2026
Reply from Sofology - Cheltenham
Thank you for awarding us 5 stars George!
Helpful in store
Helpful in store, then an email detailing all my wishes for me to simply pay and order when home
January 12, 2026
Reply from Sofology - Cheltenham
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Happy
A very good all round experience. Alex was very helpful and knowledgeable. Thank you.
January 10, 2026
Reply from Sofology - Cheltenham
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Scott was extremely helpful
Scott was extremely helpful. Not at all pushy but really personable and helpful. He made the process really relaxing and supportive. Thank you Scott!
January 11, 2026
Reply from Sofology - Cheltenham
Hi there, thank you for taking the time to leave a 5-star review!😊
Excellent sales person really really…
Excellent sales person really really helpful and so efficient , our 2nd purchase of a sofa from sofology The first one we purchased still looks so good after several years and a dog !!this new purchase is for a different room.
January 6, 2026
Reply from Sofology - Cheltenham
Thank you for your wonderful review! We’re so pleased to hear your salesperson was helpful and efficient, and that you’ve returned to us for your second sofa. It’s great to know your first one has stood the test of time - even with a dog! 🐾 We hope your new sofa is perfect for its new room 😊
New Year..
New Year... New Sofa
We went to a lot of shops during the Christmas to New year break looking for a new sofa.
We found what we were looking for at Sofology in Cheltenham.
It is very easy to say, ALL the staff were extremely cheerful and chatty. The feeling of 'welcome' into the store was instant.
Scott only came over to us when we we asked for assistance, in our humble opinion, the best way for sales teams to act, and he asnwered all our questions with confidence and clarity. Never, at any time did we feel pressured into making our purchase.
Our choice to buy the sofa was made three days after the initial visit and we now await it's arrival.
We would highly recommend shopping at Sofology, especially at Cheltenham, simply because ALL the staff made you feel welcome.
January 6, 2026
Reply from Sofology - Cheltenham
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
I was given time to look around and see…
I was given time to look around and see what i really like to buy asked questions which were proffessionally answered
January 6, 2026
Reply from Sofology - Cheltenham
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Lola in the Cheltenham branch was so…
Lola in the Cheltenham branch was so helpful and kind and really easy to talk to, she gave us time to look and had excellent knowledge of all furniture we asked her about. She made the whole experience really easy and enjoyable. An EXCELLENT employee!
January 5, 2026
Reply from Sofology - Cheltenham
Thank you for the fantastic 5-star review! ⭐⭐⭐⭐⭐
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