when we arrived at the Chester store we were greeted by John the salesman he guided us through the different sofas we enquired about. Johns knowledge of the different configurations of the suites was... See more
Company replied
Location
Switch locationGreyhound Retail Park, 6 Sealand Road, CH1 4QQ Chester, GB
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See what reviewers are saying
Phil in the chester shop was brilliant. We had called in a week or two earlier and Phil showed us a range of sofas. We couldnt decide so returned 2 weeks later. Phil remembered us, he was patient wi... See more
Company replied
We had a great experience here after being chased aggressively around another furniture shop we were greeted and advised that staff work on a none commission basis and just to ask if we needed help. O... See more
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We experienced excellent customer service when visiting the store and no pushy sales tactics either! There are a large range of sofas to choose from. The staff are all helpful and know the products... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Greyhound Retail Park, 6 Sealand Road, CH1 4QQ, Chester, United Kingdom
4.9
Excellent
3K reviews
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Covered all the points important
Covered all the points important, professionally, quickly and politely
January 26, 2026
Reply from Sofology - Chester
Thank you for awarding us 5 stars Jeanette :-)
Salesman Daniel was extremely helpful…
Salesman Daniel was extremely helpful and informative
January 28, 2026
Reply from Sofology - Chester
Thank you Arthur!
Very helpful & knowledgeable sales lady…
Very helpful & knowledgeable sales lady . Good choice of sofas & very nice showroom & staff .
January 26, 2026
Reply from Sofology - Chester
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great choice and John who dealt with us…
Great choice and John who dealt with us was fantastic
January 27, 2026
Reply from Sofology - Chester
Hi there, thank you for your review. Another great review for John, we will make sure to pass this on! Have a nice day.
A really helpful salesperson
A really helpful and very informative salesperson who knows the products well and was able to guide us to what we wanted
January 24, 2026
Reply from Sofology - Chester
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Chester
Thank you for taking the time to leave a 5-star review!😊
No pressurised sales
No pressurised sales, staff member in Chester very helpful left us to make up our own mind but in hand to answer any questions.
January 24, 2026
Reply from Sofology - Chester
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
We were meet by Kirsten as we walked…
We were meet by Kirsten as we walked in, my dad is in his 90s and can’t walk far Kirsten ask him what he was looking for and took us straight to a sofa that was exactly what we were looking for. She was very professional and looked after us and Dad was really happy. He’s looking forward to receiving his new sofa, thank you Kirsten
January 24, 2026
Reply from Sofology - Chester
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
To be fair Pete kept us interested in…
To be fair Pete kept us interested in your products, we stopped by before going into DFS, he was so informative on all the products that we viewed and there was a few 🤣. Of course we ended up coming back as we felt we knew what we were getting for our hard earned cash. Pete was great, friendly and personable. 10/10 for Pete alone, we're just hoping the sofa gets the same score, but we trust his advice and are excited to receive it in a few weeks!
January 24, 2026
Reply from Sofology - Chester
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Great choice and customer care
Excellent Sofa, loads of options.
Most importantly the salesman, John was excellent, informative, helpful and didn’t hassle or rush anything. A credit to the company.
January 23, 2026
Reply from Sofology - Chester
Hi there, thank you for your review. Another great review for John, we will make sure to pass this on! Have a nice day.
Knowledgeable staff really polite and…
Knowledgeable staff really polite and helpful not pushy
January 23, 2026
Reply from Sofology - Chester
What an amazing review, thank you so much for taking the time to write this 😊
Excellent 1st experience of Sofology!
This was our first experience of Sofology and are pleased to say an extremely positive one. All staff were friendly, highly professional and knowledgeable. We are looking forward to delivery of our new settee.
January 18, 2026
Reply from Sofology - Chester
Thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
We were dealt with by Pete
We were dealt with by Pete, who was very helpful, it was nice to have someone who was pleasant & layed back and gave us plenty of time on our own after informing us of the designs closest to what we were looking for, with no pressure. Even stayed over his finish work time & with a bad back to go through everything with us. Thank you
January 18, 2026
Reply from Sofology - Chester
Hi there, thank you for your review. Another great review for Pete, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Chester
And you Michael, are a superb customer! :-)
Great customer experience
Great customer experience, staff very friendly and extremely helpful especially Luan.
January 19, 2026
Reply from Sofology - Chester
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Only ordered up to now but pleasant…
Only ordered up to now but pleasant sales person
January 19, 2026
Reply from Sofology - Chester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The sales person was.very…
The sales person was.very proffesioal.Daniel.nothing was to much trouble
January 18, 2026
Reply from Sofology - Chester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Julie Ann at Sofology in Chester was…
Julie Ann at Sofology in Chester was exceptional. Very polite. Helpful and knowledgeable
January 15, 2026
Reply from Sofology - Chester
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
All the staff we encountered on our…
All the staff we encountered on our numerous visits to the store were fabulous and very knowledgeable about their products. Highly recommend
January 18, 2026
Reply from Sofology - Chester
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Excellent customer service
Excellent customer service and took the team to talk mummy daughter and I through fabric choices and options as we ordered a chair from a different range to the sofa
January 18, 2026
Reply from Sofology - Chester
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
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