Sofology - Chester Reviews 3,449

Superb experience at Sofology Chester with Nic this week. She was really friendly and made the whole process feel relaxed and easy.
She helped us choose the perfect sofa that will withstand 2 small children! She set up our account so we knew we were ordering the right pieces. Highly recommend her service. Thank you Nic!!

The assistant manager was excellent. His advice, help and knowledge were invaluable in helping us select the right item for our needs.

Both nic and John really good staff
John who took the order gave a first class service

Felt welcome as soon as I walked through the door. Very relaxed guide about Sofa I was interested in.

The lady helping me was very informative and made the process easier - Kirsten.

John was extremely knowledgeable and took the time to explain the options available when purchasing our sofa's. My partner and myself found John approachable and weren't rushed with our purchase.

I visited the store on Saturday 10th January and was served by Luan. It was a great experience overall without any pressure or having to make any decisions there and then. We had pretty much made our minds up on what we wanted but wanted to leave to doublecheck our measurements. Sometimes when you leave the salesperson just wants to close the sale, but Luan was fantastic, understanding and very helpful with all her advice and explanations she gave. Needless to say, we went back the following day and ordered the furniture we were looking at. Not only did we order the furniture we were looking at but we also added a couple of things on. We would've been very reluctant to do this if Luan wouldn't have been so good in an explanation functionalities without any hard sell.

We purchased the Arlington suite and had visited the store twice in order to ensure we were making the right choice . The salesperson Daniel and i must stress was absolutely brilliant, we had made a sketch of our lounge and he helped us to cofigure the sizes that would most suit the room . All aspects of our purchase was explained clearly along with the cleaning and sofashield product that was available. Our experience at the Greyhound Retail Park store was stress free, great staff and we would highly recommend to all our family and friends .

Julia was beyond excellent, very helpful, very reassuring and kind.

Julia was very helpful and knowledgeable

Face to face information from customer friendly staff. If the suite is as good as the service from the friendly staff we will be very happy.
Diolch yn fawr.

Helpful staff. Not pushy.

Customer care was excellent nothing was to much trouble ,the knowledge of the staff was exceptional advising what was good if you have animals or children..relaxing on lovely furniture with a cup of tea was spot on...

Good showroom.Plenty choice.
Pete from Sofology was excellent
Happy with our purchase.

We have been in a few times to the store first looking, then narrowing down and selecting and finally ordering. Each visit we met a new member of staff but the high standard of professionalism and pleasurable interaction was delightfully consistent so huge thank you to Matt, Nathan and Pete for your excellent care and attention to detail explaining what to expect, care options and product knowledge throughout taking us through the process.

You are very expensive and your delivery cost is too high

Julia was really friendly and informative, answered all our questions clearly, we came in twice before we made a decision, would definitely recommend to family and friends

Julia was absolutely fantastic from start to finish and we’re really excited for our sofa to arrive. We have been looking a while and visited other neighbouring competitors and it didn’t feel right with the approach and customer service. However, Julia was amazing, very informative and so helpful that leaves us in no doubt that we have chosen the best sofa for our needs ⭐⭐⭐⭐⭐

Very helpful staff