Great service from Dorinda, we did not feel pressured, she gave us time, answered all our questions, overall very helpful. We are looking forward to our new sofa arriving!
Company replied
Location
Switch locationAlvis Retail Park, Holyhead Road, CV5 8BW Coventry, GB
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See what reviewers are saying
Exceptional service and the perfect sofa for a pet-friendly home We had a wonderful experience with Sofology from the moment we stepped into the store. We were looking for a sofa that would be b... See more
Company replied
We recently ordered a Milan sofa from Sofology Coventry and had a great experience so far. From the moment we walked into the store, the staff were welcoming, knowledgeable, and gave us plenty of... See more
Company replied
Our sales person Mariola was fantastic! Very friendly, helpful and professional. We purchased a sofa from Mariola a few years back and we went back to her for another purchase.
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Alvis Retail Park, Holyhead Road, CV5 8BW, Coventry, United Kingdom
4.9
Excellent
2K reviews
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Mariola was very helpful to help us…
Mariola was very helpful to help us perfect sofa for us. She advices and give different ideas before we made final choice.
January 24, 2026
Reply from Sofology - Coventry
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Mariola. Have a great day 😊
It was very good the lady was so nice…
It was very good the lady was so nice her name is Dorinda.
January 26, 2026
Reply from Sofology - Coventry
Thank you for taking the time to share your experience :-)
Good customer services on the phone and…
Good customer services on the phone and instore
January 18, 2026
Reply from Sofology - Coventry
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Excellent service
Extremely helpful staff in both stores we went into. Wendy from the Coventry store went above and beyond moving furniture around so we had a full picture. Explained everything in detail was friendly and approachable and is why we returned to her for our sale.
January 24, 2026
Reply from Sofology - Coventry
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Excellent service from Mariola.
January 25, 2026
Reply from Sofology - Coventry
Hi there, thank you for your review. Another great review for Mariola, we will make sure to pass this on! Have a nice day.
Very helpful advice given by Mariola at…
Very helpful advice given by Mariola at the Alvis Coventry store. She took time to demonstrate and was kind and helpful. Very efficient service and good prices, without hassle and stress.
January 24, 2026
Reply from Sofology - Coventry
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Mariola. Have a great day 😊
Dorinda was super helpful and went…
Dorinda was super helpful and went through everything in detail. Very happy
January 24, 2026
Reply from Sofology - Coventry
Hi there, thank you for your review. Another great review for Dorinda, we will make sure to pass this on! Have a nice day.
Good range of sofas
Good range of sofas. Great service by Wendy. No pressurised overselling but there to answer questions when needed. Overall enjoyable experience.
January 24, 2026
Reply from Sofology - Coventry
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Good service
Purchased two sofas today from the Coventry branch. Very pleased with the personal service given by the sales person. Pleased either way our choice.
January 24, 2026
Reply from Sofology - Coventry
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great experience in Sofology Coventry…
Was greeted by Wendy who was friendly and helpful. Not pushy at all. Left us to talk about the sofa and said go and look round see if there’s anything else you like. Completed all the forms with no problems. Very happy.
January 18, 2026
Reply from Sofology - Coventry
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Service was impeccable!!
Service was impeccable!!!
Such a good experience
No pressure to purchase
Really informative & knowledgable about the product.
I can’t remember the ladies name but she was great. 😊
January 17, 2026
Reply from Sofology - Coventry
Thank you for awading us 5 stars :-)
Reply from Sofology - Coventry
Thank you for awarding us 5 stars Dean
Grate customer service I have ever seen…
Grate customer service I have ever seen so far they are deserving more than 5* . However when I met them on shopping day the staff is being honest and helpful I really appreciate …..
November 16, 2025
Reply from Sofology - Coventry
What an amazing review, thank you so much for taking the time to write this 😊
Very friendly staff
We were helped from the minute we got there to leaving, the staff were extremely helpful and made it a very pleasant experience
Special thanks to Wendy for explaining all of the products to us
January 17, 2026
Reply from Sofology - Coventry
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Friendly staff and enjoyable purchase
I enjoyed the purchase process today, Ashley was very helpful and fun to buy from especially.
We really liked the sofas we were buying and hoping to get them in 11 weeks. Will update my comment on delivery then ;)
January 18, 2026
Reply from Sofology - Coventry
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at Sofology, we can’t wait to deliver!
We purchased a 4 seater sofa and chair…
We purchased a 4 seater sofa and chair from this company after 12 weeks the springs in the seats started to leave a mark an the cushions
We contacted the shop in Coventry who said “ We can’t do anything contact head office “
We did they sent out an engineer who said wear and tear
After 12 weeks
They refused to budge on this or offer any help
We now have put a thin duvet underneath so springs only mark that
Now one seat cushion has gone one side
Absolutely appalling service
Do not use this company
January 18, 2026
Unprompted review
Reply from Sofology - Coventry
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk
Knowledgeable & helpful
Knowledgeable, helpful staff, answered questions but didn’t follow me around hounding me.
January 14, 2026
Reply from Sofology - Coventry
Thanks for your 5-star review, we really appreciate the feedback!
Excellent service!
Dorinda greeted us when we came into the shop, was very welcoming and helpful throughout our shopping experience. She provided us with all the information that we needed to make an informed decision on which sofa to buy without pressurising us. Excellent service overall 👏 👌.
January 17, 2026
Reply from Sofology - Coventry
Thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Great help and customer service
January 17, 2026
Reply from Sofology - Coventry
Hi, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Coventry
Thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
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