Great experience all around! As first time buyers, we initially went into the store not really knowing where to start. We loved two sofas, and Lee was incredibly helpful, offering us some great ad... See more
Company replied
Location
Switch locationUnit 4B Metro Centre Retail Park, NE11 9XU Gateshead, GB
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Really terrific service from Donna in the Metrocentre Sofology. Not pushy, just very very helpful. The showroom is nicely set out and there is a good range of sofas at different price levels. We found... See more
Company replied
Danielle was amazing I was having a look around a lot of sofa shops and came back while she was on her lunch break and she cut her lunch break short to process my order
Good selection,Solfologist Andrew was top class.He was knowledgeable on his products, and polite.They also serve great coffee. Service so far top class.
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4B Metro Centre Retail Park, NE11 9XU, Gateshead, United Kingdom
4.9
Excellent
4K reviews
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You were left alone to browse and not…
You were left alone to browse and not hounded by hungry sales people which was a godsend!
David was excellent and gave us guidance and help when we asked for it. Thank you.
August 13, 2026
Reply from Sofology - Gateshead
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - Gateshead
Thanks for this fabulous review. We appreciate you sharing it with others!
The service we had from Sofology was appalling
The service we had from Sofology was appalling. The shop staff were pleasant enough but their ‘customer care’ and complaints department are the worst I have encountered with any company. I would never buy anything from them again. There are plenty furniture stores around the Metro Centre - I would encourage anyone contemplating purchasing furniture to use them and not Sofology given the experience we have had. Please also disregard the nonsense in their reply it’s just words. Stay well clear would be good advice.
August 13, 2026
Unprompted review
Reply from Sofology - Gateshead
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Helpful and professional.
We were very impressed with the service at Sofology in Gateshead. We had been looking for a corner sofa for a while and it needed to be a particular size and style. Terry was very helpful and found us exactly what we were looking for. He gave good advice about colour and fabric and even made us a coffee. The whole experience was smooth and professional.
August 6, 2026
Reply from Sofology - Gateshead
Hi there, thank you for your review. Another great review for Terry, we will make sure to pass this on! Have a nice day.
Great in store experience
Great in store experience, Earl was really pleasant and knowledgeable.
August 5, 2026
Reply from Sofology - Gateshead
Hi there, thank you for your review. Another great review for Earl, we will make sure to pass this on! Have a nice day.
Fantastic Place and Experience
Danielle was wonderful, she helped us choose our perfect sofa in a calm and welcoming environment
We didn’t feel pressured or chased around the shop while we looked and every question was answered honestly
Even sending us away to think about things with pictures and measurements and touching base with us the next day
I love sofology and I can not recommend them enough
Thank you !!!
August 5, 2026
Reply from Sofology - Gateshead
Hi there, thank you for your review. Another great review for Danielle, we will make sure to pass this on! Have a nice day.
The service we got from Danielle was…
The service we got from Danielle was absolutely fantastic , couldn’t have asked for more .
August 3, 2026
Reply from Sofology - Gateshead
Hi there, thank you for your review. Another great review for Danielle, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Gateshead
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The salesman was excellent
The salesman was excellent. He understood our needs and matched us to the product after a bit of a discussion. I would not hesitate to use Sofology again.
July 30, 2026
Reply from Sofology - Gateshead
Thanks for this fabulous review. We appreciate you sharing it with others!
Staff were welcoming
Staff were welcoming, informative and helpful without being pushy.
August 2, 2026
Reply from Sofology - Gateshead
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Gateshead
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Excellent experience with Sofology
I just wanted to say a huge thank you to Andrew at the Gateshead Store for all his patience while I was choosing my new sofa. From the time he spent helping me in the store to replying to my emails and answering all of my questions, nothing ever seemed too much trouble. The advice and support he gave me really helped me feel confident that I was making the right choice. My 2.5 seater recliner sofa's and footstool have now arrived (The Marvella - lifestyle flecked fabric in Nutmeg) with the Lumiere smart console and I absolutely love them. The service has been outstanding from start to finish. Thank you again!
June 1, 2026
Unprompted review
Reply from Sofology - Gateshead
Thanks for this fabulous review. We appreciate you sharing it with others!
Great experience and staff
Great experience and staff, Terry and Danielle were so helpful and made it a very smooth, easy purchase.
Would highly recommend!
July 23, 2026
Reply from Sofology - Gateshead
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Gateshead
Thanks for this fabulous review. We appreciate you sharing it with others!
Really helpful staff in the Gateshead…
Really helpful staff in the Gateshead store and went above and beyond to help us.
July 24, 2026
Reply from Sofology - Gateshead
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Amazing sofa
Amazing sofa, quality and staff made it so easy, lovely proffesional staff.
July 25, 2026
Reply from Sofology - Gateshead
Hi there, thank you so much for your review. We're pleased to hear you had a great experience in store. Have a great day 😊
Order placed on three seater and large…
Order placed on three seater and large chair 👌 looking forward to receiving my new sofa after the amazing cluster service provided
Great prices along with the Great service 👍
July 24, 2026
Reply from Sofology - Gateshead
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
The 2 people that I spoke to was Emma…and Andrew
The 2 people that I spoke to was Emma and Andew they are to lovely people and told me all about the settles I saw emma twice and Andrew once
July 20, 2026
Reply from Sofology - Gateshead
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very good service.we are very happy.
July 20, 2026
Reply from Sofology - Gateshead
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Excellent
Excellent service, very professional, and good variety to choose from, very helpful staff. Would certainly use again.
July 20, 2026
Reply from Sofology - Gateshead
Thanks for this fabulous review. We appreciate you sharing it with others!
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