Store was clean and we were able to browse without being hassled. Earl was incredibly helpful with helping us make our choice for our new home. Out of the huge range of great options they have at the... See more
Company replied
Location
Switch locationUnit 4B Metro Centre Retail Park, NE11 9XU Gateshead, GB
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We were allowed to browse without being hassled. Once we asked for assistance the staff member was friendly, helpful and patient. We were advised of alternative materials to suit our needs which we ap... See more
Company replied
Excellent service, help and demonstration. Sales staff terrific. Had an initial visit with Hazel at Metro Centre,and on return, having chosen my favourite, Danielle was extremely helpful and we settle... See more
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Dan at Sofology was really helpful when I was choosing my sofa. She took the time to explain the different functions, the size and proportions, and what might work best for my space. She was ve... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4B Metro Centre Retail Park, NE11 9XU, Gateshead, United Kingdom
4.9
Excellent
4K reviews
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Emma was great
Emma was great, no hard sales techniques, just really helpful. Once we’d told her what we were looking for she guided us to our perfect suite. Great service, thank you
March 7, 2026
Reply from Sofology - Gateshead
Thank you for choosing Sofology!
Sofatastic !!
Friendly, no pressure sale, extremely knowledgeable & helpful staff (even got a cuppa!). Excellent 👍🏻
March 7, 2026
Reply from Sofology - Gateshead
Thank you for sharing your experience!
Thanks to Emma from gateshead ,very…
Thanks to Emma from gateshead ,very helpful and informative 👍
March 6, 2026
Reply from Sofology - Gateshead
Thank you for awarding us 5 stars Stephen :-)
We weren't harassed
We weren't harassed, and when asked for information Andy was very helpful , informed and patient.A pleasant experience throughout.
March 6, 2026
Reply from Sofology - Gateshead
Thank you for awarding us 5 stars!
Hazel was amazing!
Hazel was fab! Listened to my needs and got me exactly what I wanted, she was very friendly throughout!
If anyone is looking for some help and opinions she is the woman!
March 6, 2026
Reply from Sofology - Gateshead
Thank you for your lovely feedback! 😊 We’re thrilled Hazel could listen to your needs and help you find exactly what you wanted. We’ll be sure to pass on your kind words, she’s delighted to hear she made such a difference! 🛋️✨
The customer service
The customer service by the sofology was outstanding. No pressure and shopped around first. Went back and got sorted.
March 2, 2026
Reply from Sofology - Gateshead
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at Sofology, we can’t wait to deliver.
1st Class Service …
From stepping foot in store we were well looked after, Dannielle, explained the various sofa combinations, helped us to choose the right sofas for us, we settled for 2 3 seaters, we cant thank Danielle enough, we would have no hesitation in recommending Sofology to anyone
March 2, 2026
Reply from Sofology - Gateshead
Thank you so much for you recommendation Liz :-)
Super helpful
Super helpful , made us feel very welcome and helped us choose the exact sofa that I wanted
February 28, 2026
Reply from Sofology - Gateshead
Thank you for awarding us 5 stars Tamsin :-)
Metro Centre Store
We visited the Metro Centre store and were served by Danielle who was absolutely amazing. She was so knowledgeable and helpful without being pushy, which was very refreshing since we’d visited a number of other sofa shops before we went to sofology.
March 3, 2026
Reply from Sofology - Gateshead
Thank you for sharing your experience Mrs Forster
Brilliant
Brilliant! 👌 Valued price, excellent customer service and for the delivery, it takes longer almost three months, but you were informed for this.
November 13, 2025
Reply from Sofology - Gateshead
Thank you for this 5 star review Sonilda
Reply from Sofology - Gateshead
Thank you for sharing your experience Mrs Gibson
Brilliant friendly staff
March 1, 2026
Reply from Sofology - Gateshead
Thank you for awarding us 5 stars Mr Costello
Reply from Sofology - Gateshead
Thank you for this great review Mr Mckenna
Lee was really lovely & welcoming &…
Lee was really lovely & welcoming & helped us with our purchase without any pressure. Thank you.
February 28, 2026
Reply from Sofology - Gateshead
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Very good salesperson with plenty of…
Very good salesperson with plenty of knowledge and sales advice on our needs
February 21, 2026
Reply from Sofology - Gateshead
Thank you for taking the time to leave a 5-star review!😊
Hazel was very nice and very helpful
Hazel was very nice and very helpful. Explained everything to help the sale go very smoothly
February 27, 2026
Reply from Sofology - Gateshead
Thank you for taking the time to leave a 5-star review!😊
Absolutely hate going sofa shopping
Absolutely hate going sofa shopping as the staff usually hassle you from the second you walk through the door but when we went to sofology we were left to look around at our leisure. When we did need help we were looked after by Danielle who was a delight. She helped us work out the best sizing for our room and we were happy to buy from her albeit online.
February 24, 2026
Reply from Sofology - Gateshead
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Really friendly staff
February 26, 2026
Reply from Sofology - Gateshead
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Jo of the Gateshead team was excellent…
Jo of the Gateshead team was excellent in helping me get to the sofa I finally opted for 😊
February 25, 2026
Reply from Sofology - Gateshead
Thank you for awarding us 5 stars :-)
the staff were excellent
February 21, 2026
Reply from Sofology - Gateshead
Thank you for your feedback Greg :-)
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