Incredibly impressed. Visited a competitor who were less than inspiring. Walked into Sofology Gateshead and met Earl. No pressure, just great service. Earl took the time to discuss lifestyle, bu... See more
Company replied
Location
Switch locationUnit 4B Metro Centre Retail Park, NE11 9XU Gateshead, GB
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Lovely, welcoming showroom with lots of variety on display and to try out. Jayne was really helpful in showing us several options that might meet our requirements and answering lots of questions.... See more
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The delivery was made well within its time slot. The assembly and fitting of our sofa, chair and ottoman pouffe was done with diligence and upmost professionalism. They did a great job and left ou... See more
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We were buying our first new sofa for our house and had an amazing experience, Sheena was lovely and gave us all the information we needed and answered all our questions. Highly recommend Sofology Gat... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4B Metro Centre Retail Park, NE11 9XU, Gateshead, United Kingdom
4.9
Excellent
4K reviews
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Emma the Sofa Guru
Emma was very helpful with all questions and gave great advice. She was very polite and informative and gave me all information to help me make the best decision.
March 24, 2026
Reply from Sofology - Gateshead
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Emma. Have a great day 😊
Danielle is the most down to earth…
Danielle is the most down to earth women, she was lovely and welcoming and easy to work with thanks danni
March 24, 2026
Reply from Sofology - Gateshead
Thank you for awarding us 5 stars Mr Muldoon!
Amazing service
Amazing service, top quality products,wouldn't go anywhere else for sofas.
March 8, 2026
Reply from Sofology - Gateshead
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology - Gateshead
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent experience
Very good salesperson, Sheena. Lots of patience, knows her stuff, can answer all questions and is very informative and kind
March 21, 2026
Reply from Sofology - Gateshead
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
First Class Customer Service from Andy.
First Class Customer Service from Andy who was very friendly and helpful. Many Thanks.
March 23, 2026
Reply from Sofology - Gateshead
Hi there, thank you for your review. Another great review for Andy, we will make sure to pass this on! Have a nice day.
Excellent
We were left to browse at our own leisure however there was someone on hand to ask for support when we needed it.
Customer service was excellent and they really took the time to help us get what was going to be right for us.
March 22, 2026
Reply from Sofology - Gateshead
Thanks for this fabulous review. We appreciate you sharing it with others!
Thank you Emma at gateshead for helping…
Thank you Emma at gateshead for helping us with our new sofa. Cant wait for it to arrive. Emma is was so helpful and friendly.
March 22, 2026
Reply from Sofology - Gateshead
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Gateshead
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Gateshead
Hi there, thank you for your review. Another great review for Emma, we will make sure to pass this on! Have a nice day.
Customer service is amazing
Customer service is amazing. Going the extra mile as my online order was incorrect, due to my own mistake. This was picked up on, and received a call to check it. Thankyou Lewis for going the extra mile. Much appreciated.
March 1, 2026
Reply from Sofology - Gateshead
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
I received amasing customer service…
I received amasing customer service from Sofalogy Gateshead. I want to specifically mention a young lady named Jo, who provided me with exceptional service that went above and beyond my expectations. My experience with Sofalogy was absolutely fantastic.
October 6, 2025
Reply from Sofology - Gateshead
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent service
Excellent service, help and demonstration. Sales staff terrific. Had an initial visit with Hazel at Metro Centre,and on return, having chosen my favourite, Danielle was extremely helpful and we settled on my suite of choice. Very happy with your store and would highly recommend
March 18, 2026
Reply from Sofology - Gateshead
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
The salesman Earl I gave him top marks…
The salesman Earl I gave him top marks as I don’t like pushy salesman, he was completely opposite answered all my questions and never once pushed for a sale my bank balance is now a little less so well done Earl
March 18, 2026
Reply from Sofology - Gateshead
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Earl. Have a great day 😊
Fantastic meet & greet
Fantastic meet & greet. Our Contact Consultant Dave was absolutely well informed offered us great service. On leaving other staff members happily made great conversation and a few laughs. Woukd always recommend
March 14, 2026
Reply from Sofology - Gateshead
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Danielle Lee was so helpful and…
Danielle Lee was so helpful and friendly,not pushy or anything
Explained everything to us
March 17, 2026
Reply from Sofology - Gateshead
Hi there, thank you for your review. Another great review for Danielle, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Gateshead
Hi there, thank you for your review. Another great review for Emma, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Gateshead
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great store and returning customer
Exceptional service tonight from Hazel, very informative and patient! Love my new sofa and can’t wait to have it delivered. Returning customer of the store and very good quality products
March 13, 2026
Reply from Sofology - Gateshead
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Hazel. Have a great day 😊
So easy to order and had amazing…
So easy to order and had amazing customer service from a lovely lady at the Metrocentre store! can’t wait for sofa to arrive
March 7, 2026
Reply from Sofology - Gateshead
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
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