The staff were extremely helpful. My elderly uncle had a strict criteria regarding size etc and the customer advisor absolutely nailed it! She found us a perfect fit for my uncle. She was very p... See more
Company replied
London Road, G32 8XL Glasgow, GB
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The staff were extremely helpful. My elderly uncle had a strict criteria regarding size etc and the customer advisor absolutely nailed it! She found us a perfect fit for my uncle. She was very p... See more
Company replied
What we liked that there was not the pressure you get in other shops to buy. We knew what we wanted and Desmond guided us to the areas where we might find what we might like. We took our time and Desm... See more
Company replied
Visited the prior ordering our new suite. Proceeded to buy online via website. Abi was incredibly helpful - nothing was an issue. We had some colour issues and sizing, however Abi sorted them all ou... See more
Company replied
The whole experience was very positive. Leanne the assistant was very helpful and informative and didn't use the hard sell at any point. My only negative was the high cost of delivery for what was an... See more
Company replied
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
London Road, G32 8XL, Glasgow, United Kingdom
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The service was warm and friendly.Hannah was very helpful and was a pleasure to deal with.I will be recommending 5 stars

Reply from Sofology - Glasgow
Sales person Matt was excellent ,very thorough with his knowledge of the sofa
Very courteous. And not pushy at all

Reply from Sofology - Glasgow
Met Hannah in the Glasgow showroom who guided round the store assisting with current options, colours, terms and prices. Really good to see a young person being knowledgable about the company’s products and processes while still enjoying her job and promoting the company itself. Great outlook on life. Very encouraging, especially in the current climes.

Reply from Sofology - Glasgow
Pleasant showroom. Kimberly, who showed us around was very helpful without being pushy.

Reply from Sofology - Glasgow
Great sales person Darragh Glasgow store very helpful

Reply from Sofology - Glasgow

Reply from Sofology - Glasgow
We were approached right away with lovely girl her name was Kimberley she was so helpful and had great knowledge

Reply from Sofology - Glasgow
Gordon from Sofolgy really put us at ease and offered loads of advice and help. Everyone in the store was warm and friendly making the whole experience and purchase of our new sofas a painless process. Would highly recommend to all.

Reply from Sofology - Glasgow
The sales person I spoke to was very helpful and knowledgeable about the sofas I went on to buy.

Reply from Sofology - Glasgow
Very friendly service, no pushing for sales, sales rep Kimberly was very informative, professional and made a nice cup of coffee

Reply from Sofology - Glasgow

Reply from Sofology - Glasgow
We had excellent customer service from Arlene in your Glasgow store. Arlene was very informative and so kind and helpful. She explained everything to us and had great knowledge of the products. We have purchased a sofa and chairs and look forward to delivery. Thank you Arlene for your kindness and knowledge.

Reply from Sofology - Glasgow
Great experience, Darragh was brilliant, easy to talk to and very knowledgeable.

Reply from Sofology - Glasgow
We were made to feel welcome when entering the store. Store colleagues were attentive and not overwhelming. We were left to explore the store and get help/info when we needed it. Can’t fault the process from start to finish

Reply from Sofology - Glasgow

Reply from Sofology - Glasgow

Reply from Sofology - Glasgow
The sales assistant Leanne was extremely knowledgeable and friendly. Great service.

Reply from Sofology - Glasgow
Great communication from Emma Rowland at the Glasgow branch

Reply from Sofology - Glasgow
Excellent service both in store and on telephone when we had to amend our order.

Reply from Sofology - Glasgow
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