Sofology - Hove Reviews 2,087

Excellent service very polite and informative … no hassle . Thankyou

Brilliant and professional customer service by Karl. No pressure and took the time to help us with our purchase

Delivery arrived on time but installers unable to remove transit legs and replace them with the permanent legs.

Ordered 2 seater and 2 single seaters, waited 3 months for delivery on the night before delivery, after they had said our couches were in said they couldn't find one of the armchairs and that we wouldn't receive delvierythe next day 😡

still waiting for delivery of lost armchair!

Excellent service. Got all the information regarding my product.

Drew was brilliant, really helpful, and kind. We got a great sofa, had an enjoyable experience and a good laugh too (which was needed). Thank you.

James was very helpful and knowledgeable which made the experience much easier.

The sales man James Martin was lovely, he knew what he was talking about and could answer any questions we had. Very nice guy.

The person in attendance to guide me through was very patient and helpful in my situation choosing the right product

We were looking for a 2 seater and a 3 seater sofa with electric recliners. We were greeted by a lovely lady assistant called Polly, soon after we started browsing and she was SO helpful. Nothing was too much trouble. She answered all our questions and explained things with energy and enthusiasm.

Very easy and efficient to deal with and great customer service!

The young lady that served us was very efficient and answered all questions. I had been in the shop previously twice and found her to be cheerful and patient in the Hove store. Unfortunatly I didn't get her name.

James in hove branch was smart. Knowledgeable patient especially when I was trying to do it online with him helping I finally went to The Sofology Shop and James was there again to guide me through his sense of humour and we concluded my sale very satisfactory.

We bought a large luxury powered reclining 4 seater corner, because our bottoms are worth it.. and we opted for the extended insurance to cover everything for risk free life.

£4,000 in and little under a year later and we noticed the corner seat was starting to lack any real support, meaning you’d sit down and your knees were higher than your bum, and it was uncomfortable to use. Then the motorised recliner locked while fully extended.. we called the insurance, but it’s still under warranty, so went back to Sofology.. they sent us a new motor, as it’s a common fault, and told us to call them when it turned up. We did, and an engineer came out to install it, but it turned out to be the switch. When we asked them about the corner seat, he said yeah, that’s the cushions, they do that..

We went back to sofology and they said nope, a seat you can’t use doesn’t fall under the warranty or insurance, and we would need to pay for an independent sofa inspector to find fault before they would even entertain it as a problem.

Short version, don’t buy expensive sofas from sofology, or how we now refer to them sofa-saggy.

They are great in the store, but the sofas don’t last the warranty, and then they won’t honour it anyway. We’re now off to the sofa obsadman, asking if the sofa you buy to sit on can’t be sat on, does it still meet the sales description?

Fantastic staff, I think the name of the one that helped us was Polly, couldn't of been better. She showed us a sofa after I'd told her what we were after, and we bought it, it was EXACTLY what we wanted. Nice instore atmosphere, I hope Sofology give the staff the appropriate praise Cheers Polly.

Richard was very polite and helpful

We visited Sofology at Hove near Brighton today. Sarah the sales assistant was very helpful and very knowledgeable on all the sofas. We ended up ordering a Brodie sofa.

We had a great visit to the Hove branch where Polly really helped us make the right decision. We were looked after and it was a very relaxing shopping experience. There's alot of decisions to make and you need to feel that you are being looked after in an unhurried environment. Great job Polly.