Sofology - Hove Reviews 2,077

TrustScore 5 out of 5

4.8

Unit 4b Goldstone Retail Park, Newton Road, BN3 7PN Hove, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We were shown a corner unit that fitted our purpose perfectly. Drew was incredibly helpful &thoughtful & had the knowledge when questions were asked.

Company replied

Rated 5 out of 5 stars

We were looking for a 2 seater and a 3 seater sofa with electric recliners. We were greeted by a lovely lady assistant called Polly, soon after we started browsing and she was SO helpful. Nothing was... See more

Company replied

Rated 5 out of 5 stars

Sofology had numerous sofas in more fabric and colour choices than elsewhere. The showrooms were welcoming. The staff weren’t pushy at all and gave time and space for browsing. After a short while we... See more

Company replied

Rated 5 out of 5 stars

We visited the showroom twice and found the incredibly helpful with advice and also gave us space to wander around with no pressure to really take in our options. Special mention to Karl who was a gre... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit 4b Goldstone Retail Park, Newton Road, BN3 7PN, Hove, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Great experience at Sofology, Hove branch

Rich was very patient & informative with our purchase. He was great at explaining all the different options. Thankyou.

November 20, 2025
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Reply from Sofology - Hove

Hi there, thank you for your review. Another great review for Rich, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Sofa buying

Was greeted by Richard who was very helpful and was very knowledgeable about the furniture we were interested in. Didn’t feel rushed or pressured to buy.
Richard explained the process well and we were very satisfied with his service.

November 17, 2025
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Reply from Sofology - Hove

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

Rated 5 out of 5 stars

Staff Assistance

The staff were not pushy but attentive when required.
The staff member who attended us very helpful in finding the right product and colour.

November 9, 2025
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Reply from Sofology - Hove

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Your consultant

Your consultant, Drew, was very helpful and knowledgeable and spent a lot of time ensuring we made the best choice.

November 7, 2025
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Reply from Sofology - Hove

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

Hove branch, excellent service

We went to Hove shop and the lady that help us decide out sofas was incredibly patient and knowledgable. Great service in store.

November 9, 2025
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Reply from Sofology - Hove

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Rich was really helpful

Rich was really helpful, knowledgeable and patient with while we were considering buying a new sofa. He made the process very simple and we are now looking forward to receiving our new sofa in the new year.

November 9, 2025
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Reply from Sofology - Hove

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Rich. Have a great day 😊

Rated 5 out of 5 stars

Polite

Polite, efficient & friendly service. Good selection of products, fairly priced.

November 11, 2025
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Reply from Sofology - Hove

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

The service was excellent very friendly…

The service was excellent very friendly staff, very knowledgeable not pushey at all. Would recommend you to friends and family

November 11, 2025
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Reply from Sofology - Hove

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

We had a great experience

We had a great experience. We visited the store three separate times in the decision making process and had a separate salesperson each time. They were all incredibly helpful but not at all pushy. Highly recommend.

November 10, 2025
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Reply from Sofology - Hove

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

sales girl was very helpful and…

sales girl was very helpful and explained everything very well

November 7, 2025
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Reply from Sofology - Hove

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars
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Reply from Sofology - Hove

Thank you for your review! We're glad to hear you had a positive experience with our knowledgeable and polite salesman. Your feedback is valuable, and it’s great to know our team is meeting your expectations.

We aim to provide the best service, and your kind words encourage everyone at Sofology Hove. If you need anything else, please reach out.

Rated 5 out of 5 stars

Very knowledgable and helpful staff

Very knowledgable and helpful staff. Everyone we dealt with had time to spend with us to discuss our choice and explain all the options.
Would recommend Sofology to anyone seeking good quality goods with friendly staff.

November 5, 2025
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Reply from Sofology - Hove

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff. Thanks

November 2, 2025
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Reply from Sofology - Hove

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 4 out of 5 stars

Great service so far😊

Great service so far. Ordered our new sofa and chair.
Vanessa was very thorough, making everything clear.

October 30, 2025
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Reply from Sofology - Hove

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Rated 5 out of 5 stars

A huge thank you to Rich at Hove…

A huge thank you to Rich at Hove sofology. He was warm, informative and funny. A welcoming store with a great service.

November 1, 2025
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Reply from Sofology - Hove

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

Excellent service & choice

The store as very well laid out; there is a very large range of sofas in many different styles, from traditional to modern, Scandi & mid century. Sofas also available in a wide range of colours fabrics, and sizes.
The staff were very professional, friendly, knowledgeable and helpful and i was very happy with my experience. I would highly recommend Sofology to anyone considering purchasing a new sofa.

October 28, 2025
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Reply from Sofology - Hove

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

No pressure sales and good quality sofas

We were just happy with the way the staff helped us .Carl was so helpful and explained everything to us . The end result was that we only went to look but in the end we brought two sofas .

October 25, 2025
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Reply from Sofology - Hove

Hi there, thank you for taking the time to leave a 5-star review!😊

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