Very happy with service in store. Staff are very friendly and welcoming. They are very informed about your range of sofas. This is why we always recommend & come back to your shop. Customer service v... See more
Company replied
Location
Switch locationUnit 1D, Fife Central Retail Park, KY2 6QL Kirkcaldy, GB
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Environment was first class, felt relaxed and anything but pressured throughout my experience. Daniela was friendly and listened to our needs and my partner also felt the same. Such a chilled out team... See more
Company replied
Great service from the team member, Shirley. She discussed what we needed and gave us an option that was perfect for the space and our lifestyle. One which we would not have looked at had she not ment... See more
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The initial visit to the shop went well, I thought. I decided to take 0%finance so that was submitted. I did as I was instructed and submitted identity verification as soon as I got home. I wa... See more
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Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 1D, Fife Central Retail Park, KY2 6QL, Kirkcaldy, United Kingdom
4.9
Excellent
3K reviews
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Reply from Sofology - Kirkcaldy
Hi there, thank you for taking the time to leave a 5-star review!😊
Staff member very helpful
August 3, 2026
Reply from Sofology - Kirkcaldy
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Kirkcaldy
Thanks for this fabulous review. We appreciate you sharing it with others!
I was going to go to several other sofa…
I was going to go to several other sofa stores,
But the level of attention to detail by Shirley was as if she already knew what sofa I wanted.
I bought a beautiful sofa thanks to Shirley, I never needed to visit any other sofa stores.
August 2, 2026
Reply from Sofology - Kirkcaldy
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Danielle, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Kirkcaldy
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Not being rushed to choose and had a…
Not being rushed to choose and had a very friendly and helpful chat with your salesperson
July 28, 2026
Reply from Sofology - Kirkcaldy
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Lawrence, we will make sure to pass this on! Have a nice day.
Chose sofa
Chose sofa, put down deposit, refused finance, they kept deposit for a week ,will not be back.
July 26, 2026
Reply from Sofology - Kirkcaldy
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
We have enjoyed great service on all of…
We have enjoyed great service on all of our research visits and when it came to purchase time we couldn’t have been looked after any better than Shirley who took us through step by step
July 26, 2026
Reply from Sofology - Kirkcaldy
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Very helpful looking forward to my new…
Very helpful looking forward to my new suite the members of staff was excellent so nice not pushy.
July 19, 2026
Reply from Sofology - Kirkcaldy
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Reply from Sofology - Kirkcaldy
Thanks for this fabulous review. We appreciate you sharing it with others!
It was an excellent time Charlie from…
It was an excellent time Charlie from the Kirkcaldy store was great highly recommended her xx
July 17, 2026
Reply from Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Charlie, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Kirkcaldy
Thanks for this fabulous review. We appreciate you sharing it with others!
Friendly professional and patient …
Friendly professional and patient with me. Explained everything and options available. Excellent service
July 2, 2026
Reply from Sofology - Kirkcaldy
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Good service in the shop.
Service was good but frustrated at how long it takes to get delivered.
June 20, 2026
Reply from Sofology - Kirkcaldy
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Fab experience buying our new sofa
June 10, 2026
Reply from Sofology - Kirkcaldy
Thank you for awarding us 5 stars!
Excellent service, beautiful suite, outstanding!
Customer service on day of purchase was excellent. Shirley made sure I was well looked after, taking time to cover all aspects/ concerns, such as design, measurements and fit. All options discussed until I was confident in my purchase. She went beyond being a sales person, ensuring I was listened to. Suite was delivered within time slot and delivery drivers were excellent. All in all, after a very bad experience with another retailer, from sale to delivery this went without a hitch!
March 28, 2026
Reply from Sofology - Kirkcaldy
This is an amazing review Karen, thank you for sharing :-)
the salesperson was knowledgable on the…
the salesperson was knowledgable on the item that I was interested in
June 9, 2026
Reply from Sofology - Kirkcaldy
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Reply from Sofology - Kirkcaldy
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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