Very happy with service in store. Staff are very friendly and welcoming. They are very informed about your range of sofas. This is why we always recommend & come back to your shop. Customer service v... See more
Company replied
Location
Switch locationUnit 1D, Fife Central Retail Park, KY2 6QL Kirkcaldy, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Environment was first class, felt relaxed and anything but pressured throughout my experience. Daniela was friendly and listened to our needs and my partner also felt the same. Such a chilled out team... See more
Company replied
Great service from the team member, Shirley. She discussed what we needed and gave us an option that was perfect for the space and our lifestyle. One which we would not have looked at had she not ment... See more
Company replied
The initial visit to the shop went well, I thought. I decided to take 0%finance so that was submitted. I did as I was instructed and submitted identity verification as soon as I got home. I wa... See more
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 1D, Fife Central Retail Park, KY2 6QL, Kirkcaldy, United Kingdom
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sofology - Kirkcaldy
Thank you Mrs Paterson :-)
Great customer service very helpful
April 26, 2026
Reply from Sofology - Kirkcaldy
Thank you for awarding us 5 stars Matthew.
Huge selection and friendly, knowledgeable staff
Great selection in stock and knowledgeable staff who were able to help us narrow our choices and eventually select the perfect sofa and accessories for our new home.
April 25, 2026
Reply from Sofology - Kirkcaldy
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Good staffs in Kirkcaldy
Good staffs in Kirkcaldy Sofology very helpful because we are Profound Deaf
April 23, 2026
Reply from Sofology - Kirkcaldy
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology - Kirkcaldy
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Kirkcaldy
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Easy to deal with
Easy to deal with. Blair was very good and explained everything clearly
April 20, 2026
Reply from Sofology - Kirkcaldy
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Excellent customer service
April 19, 2026
Reply from Sofology - Kirkcaldy
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Good range of sofas
Good range of sofas, very knowledgeable staff, no pressure to buy.
April 12, 2026
Reply from Sofology - Kirkcaldy
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Comfortable buying experience.
We popped in to have a look at your Kirkcaldy store, Shirley chatted with us and we felt very comfortable. We had a look at several sofas with no pressure . We ended up buying our new sofa after amazing information given by Shirley.
April 17, 2026
Reply from Sofology - Kirkcaldy
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Very welcoming
Very welcoming, Daniela was so helpful even with all my changes….thank you!
April 13, 2026
Reply from Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Daniela, we will make sure to pass this on! Have a nice day.
Good shopping experience
Good variety of stock to choose from. Friendly and helpful staff.
April 15, 2026
Reply from Sofology - Kirkcaldy
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Pleasant colleague in Danielle who very…
Pleasant colleague in Danielle who very helpful and knowledgeable
April 14, 2026
Reply from Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Danielle, we will make sure to pass this on! Have a nice day.
Blair was very good at kirkcaldy store
Blair was very good at kirkcaldy store
Really could not complain about anything. He was very nice and understanding
April 7, 2026
Reply from Sofology - Kirkcaldy
Thank you for awarding us 5 stars!
The in store service/support was…
The in store service/support was excellent and I was very comfortable with the whole process
April 10, 2026
Reply from Sofology - Kirkcaldy
Thank you for sharing your experience Neil!
Staff with great experience
Alison was the Lady who took great care of us in the Kirkcaldy branch and was very experienced and knowledgeable and couldn’t have been more helpful to us
April 6, 2026
Reply from Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Alison, we will make sure to pass this on! Have a nice day.
Excellent service
Daniella was professional yet personable. She understood our needs and reassured us that our purchase choice was the right one for us. She answered all of our questions, gave us time to sit and think, made us a lovely cup of tea and never once told us off for not taking our shoes off!
April 4, 2026
Reply from Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Daniella, we will make sure to pass this on! Have a nice day.
Good staff don’t rush you leave you…
Good staff don’t rush you leave you alone to make your own decision
March 27, 2026
Reply from Sofology - Kirkcaldy
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Reply from Sofology - Kirkcaldy
Thank you for awarding us 5 stars Betty :-)
Very good customer service and very…
Very good customer service and very good sofas very happy to purchase and very good price very co operative staff felt valued and very comfortable thank recommend to all 🙏
March 23, 2026
Reply from Sofology - Kirkcaldy
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.