Sofology - Kirkcaldy Reviews 

Good customer engagement

The showroom in Kirkcaldy is amazing but so much choice can be daunting, Fortunately we had Daniela's expert guidance and advice during our visit, which helped us choose the right sofa for us. Would highly recommend.

Lawrence served us and was knowledgeable about the products, allowed us to take our time selecting the right fabric choice and colour, he also talked us through the additional insurance and benefits, he even made me coffee.

Sales person was a great help nothing was a problem to him

Great service at Kirkcaldy store.
Crucially I was permitted time to browse without being hounded by sales person on my tail (something I value when shopping)
After the first explaining what I was looking for lovely female sales person made me a coffee and encouraged me to sit as long as I wanted to get feel for settee.
This relaxed non pressured approach definitely sealed the deal and allowed me the much needed time (and space) to commit to purchase. Something other stores could learn from.

Customer service in the shop was very good

Great customer service and thoroughly went through the delivery process. Answered all the questions I had regarding my purchase. Would definitely recommend.

Alison was very friendly and welcoming. Gave initial info, pointed out a few items after a few questions from us. Gave us space to look around, was with in reach when needed and overall very informative with options

Staff were friendly approachable and happy to help with our needs. We were looking for a specific type of chair, the guy knew exactly what to show us. NEW chair ordered. Thanks again

We just purchased our new sofa from Sofology in Kirkcaldy. Our experience was exceptional from start to finish. Our sales rep Janice went above and beyond to ensure we were well informed and there was nothing too much trouble. She was amazing. Well done Sofology, keep up the good work.

I just wish when the staff come up to you and say are you waiting on ….and you say no they just didn’t walk off not to be near you again

The showroom staff in Kirkcaldy were so helpful. All of our questions were answered, and we felt no pressure to make a hasty decision. They told us the order would take 11 weeks, and that was spot on. The sofa was delivered today by 2 great guys. We appreciated being able to see the progress of our delivery time. Overall a wonderful experience.

Janice was very helpful and considerate,gave us privacy when we needed it but was still around when we needed her,very cheerful and knowledgeable

Sales assistant excellent no hard selling and very knowledgeable on the products

Great customer service , very helpful and professional with products

Laurence was very helpful - there was no pushy service. He took time to explain everything fully and show different options. Thanks again.

Excellent service big choice of sofas and sales assistant was very knowledgeable and helpful.

Salesman very good could answer any questions