Sofology - Leicester Reviews 2,518

The staff left you alone to browse on your own, and were really helpful when you needed any information or assistance. Excellent service from Gareth and Emma today and on previous visits until we finally decided which suite we wanted.

Great customer service in store by Emma. Polite, chatty and knowledgeable enabled us to get the product we wanted - thank you.

Our first experience of buying from Sofology, Max was really knowledgeable for such a new member of staff and allowed us space to make up our minds without any pressure. Looking forward to receiving the sofa and chair in a couple of weeks. Would recommend.

The staff were really helpful and very good with our 2 bored children, giving them hot chocolates and biscuits to allow mummy and daddy to discuss. We had already looked at a couple of other sofa shops and had been put off by the staff being over pushy and not leaving us alone to browse but the staff in sofology had a much more laid back approach and left us to it until we needed help.
The lady who assisted us was very helpful letting us have a tape measure to check measurements and even allowing us to move sofas to help us decide what would fit best in our room size.

Great experience and excellent staff

Katie was very friendly and did not appear pushy. She was helpful and explained the whole purchase procedure very clearly.

We came away £1200 lighter but verypleased with our purchase.

Excellent service from the sales team being very polite, professional and non pushy.
Explained the options available of the sofa and was very clear on all the financial options.
Once we had made our decision the finance transaction was very smooth.

What truly sets this company apart is the exceptional quality and remarkable customisability of its products. The ability to design our own sofa from many combinations was a fantastic experience.

However, what made our experience truly outstanding was the exceptional service we received. At the Leicester Fosse Park Sofology store, Zainab was an absolute pleasure to work with. She was incredibly helpful, highly professional, and meticulously double-checked every detail at each step to ensure our choices were perfect and error-free.

In our entire journey of searching for and purchasing a sofa, Zainab was simply the best. We wish her all the success in her future career.

Katie at the fosse park branch was lovley, she listened to my wants and needs and directed me to the sofas she thought would be my style.
She patiently waited whilst I yapped about my likes and dislikes about each product.
She was great to chat too both about sofas and general bits which made the sale feel and flow more naturally.

Excellent customer service from Sofology Leicester, especially Gareth.

Staff were helpful but not pushy at all!
Emma was knowledgeable, friendly and helpful. Made for an easy experience.
I'll update along the process once we get the sofa, but so far so good!

Great customer service from both the apprentice Max and his mentor Gaz.. made to feel welcome with Max approaching us just to inform us that we can mix n match to our needs on most sofas and then left us to it which was crucial to us purchasing, and Gaz finalising all the details to help us commit to the deal.

Just bought our third sofa from sofology. Always been very happy with the purchases we've made. And the staff aren't pushy, theyre super friendly. Looking forward to receiving our sofa soon.

We had a warm welcome by Gareth who was very welcoming and knowledgably.

We had a great service from Zainab, both when we visited the store to just look at the sofa's and when we returned a short time later to place the order.
She was friendly and very helpful in finding out the different options and configurations of the style we were interested in, and the paperwork for the purchase was completed quickly and professionally.
I wouldn't hesitate to recommend Sofology, based on today's experience.

Thank you to Gareth for providing excellent service. His knowledge and advice helped immensely with the decision making process. Thank you for such a great buying experience!

Friendly staff who go above & beyond to answer questions. Taking time to explain things to ensure everything is right.

Quick service

Zainab was fantastic, lovely lady with lots of knowledge and I was able to order my new sofa with no problems