Sofology - Leicester Reviews 2,518

We bought a sofa and a chair which was delivered on the 18th of December. The delivery guys built the sofa and chair in our living room then left without even trying if the recliners worked. The first time we reclined the chair a bolt fell out the bottom, then we noticed a mark on the arm of the chair and on the sofa. I contacted the customer service department within five minutes of delivery and they sent a guy out to repair the damage. The guy came out and tried to clean the marks off but it has only made them worse so I tried customer service again but now they are just not returning messages. Very poor service I wouldn't recommend this company to anyone

Gareth was absolutely fantastic, made the process very pleasant. Would highly recommend.

All of the staff were super friendly, we didn’t feel pressured to buy as soon as we walked in, which was a great start for us.
We were given great advice by one staff member who asked whether we’re looking for and was then left to wander around the store without being followed or constantly having anyone in our face, however, staff were always there and approachable whenever we had a question.

Comfortable inviting store with an excellent choice of overall high quality furniture. Respectful friendly approach from salesman Bal?. He was immediately available for assistance when required and nothing was too much trouble for him. We hadn't intended to purchase today but we're so pleased with what was on offer and Bal's attitude that we ordered once decisions were made. Full marks for Bal's input.

Excellent service today from Emma, simple and straight for process. Looking forward to our new sofa to arrive.

After going round all the furniture shops at Fosse Park we found what we wanted at Sofology at a price we wanted to pay and Bal the assistant was very helpful and didn’t complain when we kept asking questions and changing things.

Our customer sales advisor, Bradley, gave us excellent service and was very efficient - thanks again

Gareth was very helpful.

Very helpful and informative

Millie was superb as were the other members of staff.

Katie was lovely and very helpful without being pushy, she provided a superb service and was a great help! Thai made buying a sofa a really nice experience whereas previously it has been pushy salespeople

I’d already done some research on sofas so knew which one I wanted when I went into the store. But the sales person was really helpful talking to me about the various options for colourways, fabrics and how to take care of the sofa. They clearly explained payment options to me and talked me through what would happen between now and delivery. Our previous sofa was also from here and lasted over 10 years so I’m really confident in the quality of the product.

Very friendly helpful staff .

Quality of the furniture and pleasant of staff.

The young sales assistant was extremely helpful and professional.
Very patient and supported me making the right decision for my new sofa.

Sofology had exactly what i wanted

Gareth was very helpful, not pushy

Gareth made our sofa buying experience a joy! He understood what we wanted and was extremely helpful and patient when we were deliberating over a colour swatch. Thank you for being so easy to deal with Gareth, you were very personable and an all round top guy!

Gaz was extremely helpful and very friendly. Took the time to help me and was very patient.