Sofology - Maidstone Reviews 2,396

Good service and Jamie
managed to answer all our questions

Nick at the Maidstone branch was extremely helpful when purchasing our sofa. He went through the whole process and made us aware of all the options! Would 100% recommend him! Amazing customer service.

Found the exact sofa I wanted. Just the right size and shape. Great that the structure is guaranteed for life which is fantastic and no need to worry in future. Completed the sale very quickly. Great service from Sofology.

The store was presented well, staff were attentive and helpful but not too pushy.
Guiseppina was incredibly patient with our decision making and extremely pleasant to deal with.

Amazing experience from sales rep Emma.

Fabulous experience I have visited the shop before and both times dealt with Emma who was very informative and a pleasure to deal with

Helpful staff (Jamie), explained everything well. Would have liked the option to change the cushion colour options.

CAROLINE AND EMMA WERE VERY HELPFUL AND NOTHING WAS TOO MUCH EFFORT

We went to the Maidstone shop to look at recliners. Jamie looked after us and advised us on pros and cons. We found the chairs that suited us, had tea/coffee and placed an order. We have to wait, up to a few months for delivery. Very good service, thank you.

Nick was an extremely knowledgable and helpful

Emma, who was first to greet me, was very helpful and not pushy at all. The whole experience was great and the sofas are far better than either DFS or SCS.

Afeez was fantastic. Was really helpful. Was also really patient.

No hard sales. Assistance when needed. Jamie was friendly and informative

We were on the hunt for a new sofa but was more to look. We liked that we were left alone to walk the show room and when we felt an interest in one we sat for a while looked at its spec and colour options. Only then did a sales representative approach. He was very polite informative and knowledgeable. We did not feel any pressure and told us about the sale guarantee that if this would go in the sale over Xmas they would match this if we purchased. We were going home to think about it but instead decided to purchase. Step by step he informed us of our options and warranties. Afeez was very helpful with suggestions with regards to our current layout and new options.

The sofa itself is nice, nothing wrong with it at all.

The reason I'm leaving this as a 2 star review is the expensive footstool that looked like it had been rolled down a hill and was demolished when delivered and then waiting 3 extra months expecting it to be delivered before Xmas to then be told that there is now another up to2 month delay which generally means... there will be a 2 month delay at least.. giving me a date of 31st of January. A 3rd of a year waiting for a damn footstool, absolutely unbelievable. The disingenuous sorry with some bizarre offer of 50% off a demolished footstool, there's disappointed and then there's having the micky taken out of you.

Just to clarify, the sofa is nice, the customer service in branch (maidstone Ayelsford) was brilliant, the after care 2/10.

If I could give this company no stars, I would. Absolutely shocking service. We received our sofa a few weeks ago and one side of it was completely wrong - wrong coloured feet and wrong cushions. The feet were sent out and 2 weeks later someone attended to fit. We didn’t receive our cleaning kit that was purchased on day of order either. We were told we would have to wait a few weeks for our cushions. Today, they have arrived and they are WRONG. Shocked is an understatement. To make matters worse we have since found a rip at the bottom of our sofa. Something we will have to get sorted in the New Year. It has been an absolute shambles and I went to Sofology thinking it was more of a ‘luxury’ brand - how wrong was I!

We ordered a brand-new sofa from Sofology for Christmas and patiently waited eight weeks. What arrived was a beige sofa in a state you’d expect from a clearance sale, complete with visible stains on the cushions.

Naturally, this was not quite what we had in mind for Christmas. Customer service then helpfully suggested sending a cleaner after the holidays — a truly inspired solution for anyone planning to host guests.

Quality control appears to be a theoretical concept, and festive deadlines clearly optional.

Thank you, Sofology, for making our Christmas memorable — just not for the right reasons. One star. Avoid.

The lady that helped us was very informative and really helpful and went out of her way to make sure we got what we want. Thank you

Great customer care. Looked after our preferences and listened carefully