The employee was able to answer every question we had regarding our purchase. The only downfall is how long you’re having to wait for the delivery. We’ve been told up to 9 weeks but could get a call s... See more
Company replied
Location
Switch locationUnit 8a, Aylesford Retail Park, London Road, ME20 7TP Maidstone, GB
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We visited the Maidstone showroom and met Colin, who was very friendly and knowledgeable. He took the time to listen and understand our requirements. He recommended a few sofas that met our needs a... See more
Company replied
When we entered we were greeted in a friendly manner. Advise was given on the products that we were interested in. We were not pressured at all and once decided on a product the information given was... See more
Company replied
We were able to look and try a number of different types of sofa before making our decision. We purchased online.
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 8a, Aylesford Retail Park, London Road, ME20 7TP, Maidstone, United Kingdom
4.9
Excellent
2K reviews
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Great service in sofology!
The employee was able to answer every question we had regarding our purchase. The only downfall is how long you’re having to wait for the delivery. We’ve been told up to 9 weeks but could get a call sooner if the sofas are available. It would be handy to have updates throughout the wait instead of not knowing any updates.
September 19, 2026
Reply from Sofology - Maidstone
Thank you Mrs Chapman, please keep an eye on MYSOFOLOGY for updates. 😊
Trying before buying
We were able to look and try a number of different types of sofa before making our decision. We purchased online.
September 18, 2026
Reply from Sofology - Maidstone
Thank you for choosing Sofology.
Great customer service
Great customer service from passionate, knowledgeable staff and smooth process for purchase and delivery.
September 19, 2026
Reply from Sofology - Maidstone
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Maidstone
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
When we entered we were greeted in a…
When we entered we were greeted in a friendly manner. Advise was given on the products that we were interested in. We were not pressured at all and once decided on a product the information given was plentiful. At no time did I feel pressured by our sales representative ( Colin) at all who was very pleasant. I was very happy with the build quality and a choice of specifications and coverings.
All in all a very nice experience and would recommend in the future to others.
September 14, 2026
Reply from Sofology - Maidstone
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Emma was very helpful xx
September 16, 2026
Reply from Sofology - Maidstone
Hi there, thank you for your review. Another great review for Emma, we will make sure to pass this on! Have a nice day.
Excellent advice from sales person
Excellent advice from sales person, and did not harass us. Very knowledgeable and quick service
September 13, 2026
Reply from Sofology - Maidstone
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Fantastic customer service
We visited the Maidstone showroom and met Colin, who was very friendly and knowledgeable. He took the time to listen and understand our requirements. He recommended a few sofas that met our needs and let us have some time to find the right fit for us. Once we had decided, he completed the paperwork with us, explaining clearly as we went along, ensuring we had everything we needed.
We are really looking forward to our new sofa arriving soon.
Thank you Colin, for all your advice and patience, you're a star!
August 22, 2026
Reply from Sofology - Maidstone
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over to Colin for you, have a great day.
The team were really helpful
The team were really helpful, knowledgeable and didn't pressure for the sale
September 12, 2026
Reply from Sofology - Maidstone
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - Maidstone
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
We had a great experience purchasing…
We had a great experience purchasing our sofa and Inuta the Sofology staff member was very friendly, knowledgable and importantly, not pushy.
September 5, 2026
Reply from Sofology - Maidstone
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Representative was good and informative…
Representative was good and informative and not pushy.
Information on cost of delivery would be good upfront - was not advised of this until i questioned the total amount to be paid.
August 29, 2026
Reply from Sofology - Maidstone
Thanks for the lovely feedback! 😊 We’re so pleased to hear our colleague was helpful and gave you the space to browse without any pressure. We really appreciate you flagging the delivery cost too - we’ll pass this on to the team, as we want everything to be nice and clear from the get-go, with no surprises at checkout.
Recommended
Good selection of sofas and very helpful instore staff. Follow up by email was good and there was no hard sell on extras.
September 1, 2026
Reply from Sofology - Maidstone
Thank you for awarding us 5 stars Jim
Reply from Sofology - Maidstone
Thank you for sharing your experience Sarah!
The staff were very polite and helpful…
The staff were very polite and helpful with our enquiries about the settee we eventually purchased. The whole experience was comfortable and reassuring.
August 31, 2026
Reply from Sofology - Maidstone
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent customer service
Excellent customer service
Care given
Staff very attentive
August 31, 2026
Reply from Sofology - Maidstone
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Maidstone
Hi there, thank you for your review. Another great review for Jamie, we will make sure to pass this on! Have a nice day.
The sales staff were extremely helpful…
The sales staff were extremely helpful and informative
August 30, 2026
Reply from Sofology - Maidstone
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Caroline was amazing made the whole…
Caroline was amazing made the whole experience feel like a joy rather than a expense
August 12, 2026
Reply from Sofology - Maidstone
Hi there, thank you for your review. Another great review for Caroline, we will make sure to pass this on! Have a nice day.
Good customer help
August 25, 2026
Reply from Sofology - Maidstone
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
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