Sofology - Maidstone Reviews 2,396

Excellent salesman.

All the staff were polite , knowledgeable, and helpful.

Respectful, helpful staff that wasn’t constantly In our faces trying to force a sale

Nice spacious store. Very welcoming staff.

Assistant very helpful and helped us make a decision as were were indecisive - very professional and her knowledge of products high

Bad service bad customer care service I bought a sofa from the Maidstone branch and when it got delivered it was the wrong sofa then I was told after months of messing around that they never made the sofa I ordered and paid for. They also damaged my new carpet. Please read all the reviews first as there are lots of bad reviews.

salesman was polite patient and informative

Caroline and the sofology team were so helpful in helping us get our dream sofa. Very patient and hassle free.

Giuseppina was very informative helping us decide and choose the sofa that suited us most

Emma was absolutely brilliant with our sofa order, she found us the perfect sofa just before Christmas and it arrived for us yesterday. I told her exactly what I wanted a navy sofa that's a three seater and she showed us all the options in detail. I am so glad I went with Sofology, I was originally looking and planning on going for a sofa from dfs but Emma convinced me that the Mayfair sofa was the one for me and she was absolutely right.

I had already bought a sofa from the Illinios range and was very pleased with the quality of the product and just as importantly the service from all of the staff at the Maidstone branch. When I returned to the store both Nick and Jamie greeted me by name and had already guessed I was coming back to purchase the single arm chair. As usual, had a friendly chat, answered my questions and I completed my purchase. I can't praise them highly enough.

We bought our sofa today and Pina was very helpful, she answered all our questions and gave us time and space to discuss what we wanted.
No pushy sales and very professional and courteous.

Friendly knowledgeable staff and simple process to buy

We have visited the Aylesford store several times. First to view and then narrow down before selecting and finally ordering our chosen sofa. Each visit we were assisted by a different member of staff, but the high & consistant standard of professionalism and interaction was first class, Thank you to Pina & Jamie for your diligent care and attention to detail explaining what to expect, care options and product knowledge throughout taking us through the process.

Friendly and helpful sales advisor without being overbearing.

Quick and easy .

My wife and I visited the Sofology store in Maidstone yesterday with the intention of just browsing, but left as delighted customers, all thanks to Nick, the Branch Manager.

From the moment we walked in, Nick provided outstanding service. He was welcoming, patient, and genuinely interested in helping us find the perfect fit for our home. We were particularly interested in the US brand La-Z-Boy, and Nick’s knowledge was impressive. He expertly guided us through the different configurations, styles, and functionalities without a hint of pressure or hard sell. He gave us all the time we needed to decide, making what can be a significant decision feel relaxed and easy.

The entire experience at the Maidstone branch was a breath of fresh air. The "no commission" ethos is clearly real, as the focus was entirely on customer service and finding the right solution for us, not on making a quick sale. Nick’s professionalism and the supportive, friendly atmosphere created by the whole team truly set them apart.

We are thrilled with our new La-Z-Boy sofa set and even more so with the fantastic purchasing experience. We wouldn’t hesitate to recommend Sofology Maidstone, and especially Nick, to anyone. If you want knowledgeable, patient, and pressure-free help, this is the place to go.

Thank you, Nick and the team

The sales assistant was very friendly and helpful.

Friendly service, and comprehensive advice given, a good service all round