Sofology - Maidstone Reviews 

2,416
TrustScore 5 out of 5

4.9

Unit 8a, Aylesford Retail Park, London Road, ME20 7TP Maidstone, GB


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Rated 5 out of 5 stars

The Sofology Advisor at the Maidstone Aylesford Branch was outstanding in helping us decide what sofa to buy. She demonstrated a professional, calm demeanor while highlighting various sofas for sale t... See more

Company replied

Rated 5 out of 5 stars

The staff ( Giuseppina) went far above and beyond to cater for my family’ needs. The flexibility of payment played a part to us committing to buying our choice of settees.

Company replied

Rated 5 out of 5 stars

Caroline at your Maidstone branch has literally been outstanding. She instantly put us at ease, was extremely knowledgeable about the sofas we were looking at, offered my kids drinks, was extremely... See more

Company replied

Rated 5 out of 5 stars

Jamie at the Maidstone Branch, listened and then showed care in helping me select the best sofa for my needs

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit 8a, Aylesford Retail Park, London Road, ME20 7TP, Maidstone, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

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4.9

All reviews

(2,416)

18,701 reviews in the last 12 months

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Rated 5 out of 5 stars

Emma served us today

Emma served us today. Very helpful and very friendly lady. Would deal with her again

February 10, 2026
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Reply from Sofology - Maidstone

Hi there, thank you for your review. Another great review for Emma, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Caroline was great

Caroline was great. Took the time to explain everything clearly and helped us make the right decision.

February 8, 2026
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Reply from Sofology - Maidstone

Hi there, thank you for your review. Another great review for Caroline, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Outstanding service from Caroline…

Outstanding service from Caroline today!
Caroline was so knowledgeable, personal professional and friendly. She definitely made our sofa shopping experience easy for us.

February 8, 2026
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Reply from Sofology - Maidstone

Thank you for choosing Sofology!

Rated 5 out of 5 stars

Ordering was nice and easy

Ordering was nice and easy with the help of Nick in the Maidstone store, who explained everything clearly. He also pointed us in the direction of a lovely sofa we had simply walked past but had everything and more we wanted.

January 31, 2026
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Reply from Sofology - Maidstone

Hi there, thank you for your review. Another great review for Nick, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Excellent service

February 2, 2026
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Reply from Sofology - Maidstone

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Rated 5 out of 5 stars

Great atmosphere and customer service

Great atmosphere and customer service. Thank you Afeez

February 2, 2026
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Reply from Sofology - Maidstone

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Very good service

Very good service

February 1, 2026
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Reply from Sofology - Maidstone

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Superb service

Superb service

January 31, 2026
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Reply from Sofology - Maidstone

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Thanks to Colin who made us buying the…

Thanks to Colin who made us buying the sofa simply and quick, very helpful professional and knowledgeable

February 1, 2026
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Reply from Sofology - Maidstone

Hi there, thank you for your review. Another great review for Colin, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Our salesman afeez was brilliant.

Our salesman afeez was brilliant.
He listened to all we had to say and showed us all around the store at different sofa's all within our budget and the options that we had given him.
He was very friendly and professional and didn't try to push anything on us.
I wish more salespeople were like him
An absolute credit to the company.

January 30, 2026
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Reply from Sofology - Maidstone

Thank you for taking the time to share your experience :-)

Rated 5 out of 5 stars

Efficient Service

Efficient, friendly, easy

January 24, 2026
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Reply from Sofology - Maidstone

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 4 out of 5 stars

Friendly & helpful

January 24, 2026
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Reply from Sofology - Maidstone

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Very helpful staff

January 27, 2026
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Reply from Sofology - Maidstone

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Great support and service

Superb and well explained service along with being very helpful.

January 27, 2026
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Reply from Sofology - Maidstone

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Me and my daughter had a great…

Me and my daughter had a great experience in store, Pinna the sales assistant in the Maidstone/Aylesford store was absolutely fantastic very helpful and knowledgeable and not pushy at all, my daughter will be back I'm sure to make another purchase soon.
Great service well done sofology

January 25, 2026
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Reply from Sofology - Maidstone

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Hassle Free…

The manager Nick was very helpful when choosing our sofa .Explained all aspects of the sofas we were interested in.After making our final choice he introduced us to Jamie to complete the paperwork required .Jamie explained everything including product care guarantee and finance. Overall a pleasant no hassle experience

January 23, 2026
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Reply from Sofology - Maidstone

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

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